Senior DevOps Engineer (AWS & Azure) - Remote Position

Join Netguru, a pioneering partner in the realm of digital commerce. We empower leading brands to modernize their B2B solutions, marketplaces, and retail ecosystems. Since our inception in 2008, we have been instrumental in transforming businesses through innovative technology, AI-driven personalization, and exceptional engineering and design teams. As a certified B Corporation®, we are proud to be trusted by industry giants such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.Embrace Freelancing with NetguruAt Netguru, freelancing is all about flexibility. You have the freedom to choose when, where, and how you engage with projects. We align opportunities with your unique skill set, providing access to a diverse range of projects across various industries, allowing you to enhance your expertise and develop new skills.Furthermore, our freelancers have the option for full-time collaboration, truly integrating into our team.Are you ready to make a significant impact? Join Netguru, and let’s create exceptional software together!Salary Ranges:PLN 14,000 - 23,500 monthly gross (Contract of employment).PLN 16,800 - 28,200 monthly before tax (Long-term contract (B2B)) + 20 paid days off.Key Responsibilities:Establish and uphold the technical vision for projects.Make strategic decisions regarding architecture and technology stacks.Uphold coding standards, best practices, and engineering excellence.Address technical debt by identifying, prioritizing, and managing resolutions.Oversee a team of up to 12 developers.Conduct performance evaluations, career planning, and salary assessments for team members.Guide developers through code reviews, pair programming, and knowledge-sharing initiatives.Engage in recruitment and facilitate effective onboarding of new team members.Support presales activities with technical insights, including high-level designs and architecture proposals.Translate business requirements into technical deliverables and assist with accurate estimations.Encourage innovation by staying abreast of trends and suggesting relevant solutions.Contribute to discussions on technologies and operational efficiency, sharing insights on optimization and best practices.Enhance client trust and satisfaction by ensuring high technical quality and timely delivery.

Join Netguru, a leading partner in the digital commerce landscape, dedicated to transforming B2B solutions, marketplaces, and retail ecosystems for renowned brands. Since 2008, we have empowered businesses with innovative technology, AI-driven personalization, and exceptional engineering and design teams. As a certified B Corporation®, we proudly collaborate with industry giants like IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.Discover Freelancing at NetguruAs a freelancer at Netguru, you have the freedom to craft your own work experience. Choose when, where, and how you engage with projects tailored to your skills.We connect you with opportunities across a variety of industries, enhancing your experience and skillset. Full-time collaboration is also available, allowing you to integrate fully with our team.Ready to make a difference? Join us at Netguru and help create outstanding software.Salary Ranges:PLN 14,000 - 23,500 monthly gross (employment contract).PLN 16,800 - 28,200 monthly before tax (long-term B2B contract) + 20 paid vacation days.Key Responsibilities:Define and uphold the technical vision for assigned projects and technology practices.Make informed architectural and technology stack decisions that align with long-term strategic goals.Establish and enforce coding standards, best practices, and engineering excellence.Manage and mitigate technical debt by prioritizing and supervising resolutions.Lead a team of up to 12 developers, including performance reviews, career planning, and salary input.Mentor developers through code reviews, pair programming sessions, and knowledge-sharing initiatives.Assist in recruitment and ensure seamless onboarding for new team members.Contribute technical expertise in presales processes, including high-level designs and architecture proposals, while identifying potential risks.Translate business requirements into technical deliverables and support accurate estimations.Drive innovation by staying abreast of industry trends and suggesting relevant solutions.Engage in department-wide discussions regarding technology and methodologies, providing insights on efficiency and optimization.Enhance client trust and satisfaction (NPS) by ensuring high technical quality and timely project delivery.

Join Netguru, a renowned partner in the realm of digital commerce, as we empower leading brands to transform their B2B solutions, marketplaces, and retail ecosystems. Since our inception in 2008, we have been at the forefront of technology, delivering AI-driven personalization along with exceptional engineering and design services. As a certified B Corporation®, we are proud to collaborate with prestigious brands such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.As an AI Engineer at Netguru, you will:Integrate Azure OpenAI API into various applications.Develop Retrieval-Augmented Generation (RAG) systems.Utilize open-source models to customize and deploy solutions for clients.Experiment with a range of machine learning techniques.Create Proof of Concepts (PoC) and Minimum Viable Products (MVP) for AI applications.Design, develop, and implement machine learning models.Lead the execution of AI projects.Collaborate closely with multidisciplinary teams.Research innovative techniques and models to enhance AI applications in sectors such as retail, healthcare, finance, and beyond.

Join our innovative team at Netguru as a Junior AI Engineer. In this role, you will work on cutting-edge projects, utilizing artificial intelligence to create impactful solutions. You will collaborate with experienced engineers and data scientists to develop and implement AI algorithms, contributing to diverse projects that shape the future of technology.

Netguru stands as a reliable partner in the realm of digital commerce, specializing in modernizing B2B solutions, marketplaces, and retail ecosystems. Since 2008, we have empowered businesses by leveraging cutting-edge technology, AI-driven personalization, and top-tier engineering and design teams. As a certified B Corporation®, we are proud to be trusted by renowned brands such as IKEA, Volkswagen, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.Salary Ranges:PLN 7,700 - 12,000 monthly gross (Contract of employment).PLN 9,300 - 14,400 monthly before tax (Long-term contract (B2B)) + 16 paid days off. Joining Netguru means:Collaborating with an experienced team.Engaging in processes rooted in Scrum and Agile methodologies.Thriving in a dynamic environment that fosters digital acceleration for clients across Europe, the United States, Asia, and the Middle East.Partnering with globally recognized clients who are redefining the world through software.Continuous enhancement of your hard and soft skills through internal webinars and conferences.Enjoying flexible hours and locations, allowing you to tailor your daily schedule to your personal needs.Access to premium equipment: we provide you with a MacBook and additional accessories for an efficient and comfortable work experience. What are the Project Manager’s duties?Overseeing the budget, scope, and timeline while reporting development progress to stakeholders.Directly engaging with external clients - cultivating long-term relationships, managing expectations, and employing a business-oriented approach.Coordinating the development of design and software solutions, owning overall project success with team support and applying best practices learned during onboarding.Motivating, supporting, and guiding the project team.Creating or facilitating the creation of user stories, MVPs, and other necessary lean documentation.Seeking improvements and challenging the status quo.Being prepared to tackle unpredictable situations and devise optimal solutions.

Join Netguru as a Business Development Representative and be a pivotal part of our journey in transforming digital commerce. We partner with premier brands to revolutionize B2B solutions, marketplaces, and retail ecosystems. Since 2008, our cutting-edge technology, AI-driven personalization, and exceptional engineering and design teams have empowered businesses. As a certified B Corporation®, we proudly serve major clients such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.Salary:PLN 11,400 - 16,800 monthly before tax (Long-term contract B2B) + 16 paid days off & bonuses.PLN 9,500 - 14,000 monthly gross (Contract of employment) + bonuses.Your Role:Lead outbound prospecting initiatives targeting mid-market and select enterprise accounts.Identify, engage, and cultivate relationships with key decision-makers, including CxOs, Product Heads, and Digital Transformation leaders.Manage the entire sales cycle from prospecting and qualification to solution proposal and closure.Collaborate with presales, delivery, and CoE leaders in Commerce, Applied AI, and Innovation Engineering to craft and position compelling solutions.Work alongside marketing and GTM teams to develop co-branded campaigns, events, and thought leadership content.Monitor performance metrics concerning pipeline development, deal velocity, margin contributions, and client satisfaction.Exercise strong ownership in managing your pipeline, forecasting, and maintaining CRM hygiene.

Join Netguru, a leader in the digital commerce landscape, as we partner with renowned brands to elevate their B2B solutions, marketplaces, and retail ecosystems. Since our inception in 2008, we have empowered businesses with state-of-the-art technology, AI-driven personalization, and top-notch engineering and design teams. As a certified B Corporation®, we take pride in our collaborations with major brands such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.How does freelancing work at Netguru?As a freelancer at Netguru, you have the flexibility to choose your working hours, location, and project tasks. We align your skills with suitable projects, providing you access to diverse opportunities across various industries. This not only enhances your experience but also allows you to broaden your skill set.Moreover, Netguru freelancers can engage in full-time collaborations, truly becoming integral members of our team. Are you ready to make a significant impact? Join us, and let’s create stunning software together.Currently, we are seeking a Senior Frontend Developer to join our team.

Hello! Welcome to Netguru. We empower entrepreneurs and innovators to transform their ideas into reality through exceptional software solutions. We are actively seeking passionate individuals to become part of our team, helping us foster a culture grounded in trust, accountability, and openness. Our commitment to introducing cutting-edge solutions and refining internal processes is the cornerstone of our growth and success.As a Certified B Corporation®, we are dedicated to maintaining a safe, inclusive, and productive environment for all our team members. We value and strive to enhance diversity within our workforce and are open to workplace adaptations.We invest in the growth of our team members through internal learning opportunities, research and development projects, and personal growth budgets. Our commitment to professional development has led to Netguru being recognized as one of the most sought-after IT employers, alongside notable companies like Facebook, SpaceX, and Netflix.

Join Netguru, a leading partner in digital commerce, as we empower top-tier brands to modernize their B2B solutions, marketplaces, and retail ecosystems. Since our inception in 2008, we have been at the forefront of technology innovation, utilizing AI-driven personalization and exceptional engineering and design expertise. As a certified B Corporation®, we proudly serve renowned clients such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.What to Expect as a Netguru Freelancer:At Netguru, we offer the flexibility you crave. You have the autonomy to decide when, where, and how you work on projects, ensuring a perfect fit with your skills. We provide numerous opportunities across various industries, allowing you to enhance your experience and expand your skill set.Furthermore, our freelancers can enjoy the perks of full-time collaboration, becoming integral members of our team.Ready to leave your mark? Join us in creating beautiful software that makes a difference.Location: Preferably Warsaw, PolandWork Model: Hybrid - At least once a week at the Client's office in WarsawContract Type: B2BCompensation: Up to 100 PLN/h (NET)Contract Duration: Start Date: 13/04/2026, End Date: 09/10/2026Language Requirement: Polish C1

At Netguru, our mission is to empower entrepreneurs and innovators to transform their visions into reality through exceptional software solutions. We prioritize trust, accountability, and transparency, creating a supportive and inclusive workspace for all team members. As a Certified B Corporation®, we are committed to fostering an environment where feedback is welcomed and growth is encouraged. If you’re looking for a fulfilling remote role, we are excited to help you find the right opportunities. We are cloud agnostics, proficient in supporting the leading three cloud providers: AWS, Azure, and GCP. Our partnerships include being a licensed Microsoft Azure (MS Gold) partner, Amazon Web Services (AWS Partner & Reseller), and Google.Key Responsibilities:Automate DevOps processes and tasks to minimize repetitive issues.Educate team members, bridging the gap between development and operations.Analyze client needs and challenges in both operations and development.Collaborate to build solutions that fulfill both technical and business requirements.Support development teams by responding to project needs.Create and maintain comprehensive technical documentation.Manage tasks within the ServiceDesk DevOps framework to assist development teams.

Join Netguru, a leading partner in digital commerce, as we empower top brands to innovate their B2B solutions, marketplaces, and retail ecosystems. Since our inception in 2008, we have been at the forefront of technology, utilizing AI-powered personalization and delivering exceptional engineering and design services. As a certified B Corporation®, we are proud to partner with industry giants such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.What does freelancing look like at Netguru?As a Netguru freelancer, you have the flexibility to define your work style. Choose your working hours, location, and project types that align with your expertise.We ensure that you are paired with projects that match your skills, offering diverse opportunities across various industries. This approach not only enhances your experience but also allows for skill diversification.Moreover, our freelancers can engage in full-time collaborations, becoming integral members of our teams.If you are ready to make a significant impact, join Netguru, and let’s create remarkable software together.We are currently seeking AI-savvy Mid and Junior Python Developers to contribute to our client’s projects.Details:Freelance assignmentFull-time commitmentB2B contractStart date: ASAPDuration: 8-12 months (with a possibility of extension)Working hours: 9 AM - 5 PM CETSalary for Junior: up to 24 EUR/hourSalary for Mid: up to 34 EUR/hourYou will have the opportunity to work on one of three impactful projects for our client:Project #1: Develop a universal health profile for users and their families, transforming fragmented records into insightful products that promote longer, healthier lives.Project #2: Address the doctor capacity crisis by enhancing doctors' ability to manage 30% more patients without compromising quality or risking burnout.Project #3: Create a marketplace that serves as the primary access point for healthcare services across various channels.

Netguru is an esteemed partner in the realm of digital commerce, dedicated to assisting renowned brands in modernizing their B2B solutions, marketplaces, and retail ecosystems. Since its inception in 2008, Netguru has empowered businesses with state-of-the-art technology, AI-driven personalization, and exemplary engineering and design teams. As a certified B Corporation®, we have earned the trust of leading brands such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.Experience Freelancing with NetguruAs a Netguru Freelancer, you have the flexibility to choose the projects that resonate with you. You control your schedule, work environment, and how you approach your tasks.We align your skills with suitable projects, providing access to a variety of opportunities across different industries. This approach not only enhances your experience but also broadens your skill set.Moreover, our freelancers can engage in full-time collaboration and become integral members of our team.Are you ready to make a difference? Join us at Netguru, and let’s craft beautiful software together.We are currently seeking Senior Business Analysts for three distinct projects:1. Claim Center - Responsible for analyzing the functionalities of the Claim Center, including FNOL, exposure/reserve creation, integration with external systems for information exchange, document production analysis, and claim payments.2. Billing Center - Tasked with preparing analyses based on key business processes such as invoicing, agency/direct billing, payment allocation, delinquency management, refunds, account billing, integration with payment providers, general ledger integration, and document production systems, including multicurrency aspects.3. Policy Center - Focused on analyzing topics such as product models in APD, sales pathways in the submission process, underwriting issues, rating, policy issuance, post-sales transactions (MTA, renewals, rewrites, cancellations), managing customer contacts and accounts, and integration with both internal and external systems.Project Start Date: FebruaryFreelance Assignment Details: Full-time, approximately 12 months with potential for extension, B2B contract.Compensation Range: 120 - 140 PLN/hourWorking Hours: CETWork Location: Europe

Netguru is a pioneering partner in the realm of digital commerce, dedicated to assisting renowned brands in the modernization of B2B solutions, marketplaces, and retail ecosystems. Since 2008, we have empowered businesses through innovative technology, AI-driven personalization, and exceptional engineering and design teams. As a certified B Corporation®, we have built a reputation as a trusted partner for major brands such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.Freelancing at Netguru: Your Flexible PathAt Netguru, our freelancers enjoy the liberty to choose their projects, working conditions, and schedules. We align you with opportunities that suit your expertise, allowing you to gain diverse experiences and develop new skills across various industries. Not only can you work on exciting projects, but you can also engage in full-time collaborations, becoming a valued member of our team.Are you ready to leave your mark? Join Netguru, and together we can create remarkable software.We are currently seeking a Senior Fullstack Engineer with proven experience in implementing Instagram Login independently.Compensation: up to 160 PLN/h (on a B2B contract)Engagement Level: Full-timeWorking Hours: CETStart Date: 31.01.2026Project Duration: 2 monthsKey Responsibilities:Overseeing the 'App Review' Process: Managing the complete verification cycle with Meta, including creating necessary screencasts and writing scope justifications to ensure app approval for Live access.Setting Up Meta Ecosystem: Correctly configuring the application environment in the Meta for Developers console, identified as a primary risk area by the client.OAuth Strategy & Implementation: Implementing the 'Login with Instagram' flow to securely retrieve specific influencer data points for profiling.Providing Technical Guidance: Serving as the subject-matter expert to navigate Meta's stringent policies and mitigate application rejection risks.Required Qualifications:Fluency in Polish and English.Experience with OAuth 2.0.Familiarity with Instagram Graph API.Experience with Meta App Review.Preferred Skills:Knowledge of Passport.js / NextAuth.js / OmniAuth (based on tech stack).Understanding of JWT (JSON Web Tokens).Experience with OpenID Connect (OIDC).Familiarity with Facebook Login Kit.Basic knowledge of GDPR compliance.Perks:What We Offer You:100% remote work flexibility.

Join Netguru, a leading partner in digital commerce, as we empower top-tier brands to innovate their B2B solutions, marketplaces, and retail ecosystems. Since our inception in 2008, we have been at the forefront of technology, harnessing AI-driven personalization and delivering excellence through our engineering and design teams. As a certified B Corporation®, we are proud to partner with renowned brands such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.We are currently seeking a talented Fullstack Engineer to collaborate with our client, a global online platform that connects users with local restaurants, grocery stores, and retailers for seamless on-demand delivery services.

Join Netguru, a reputable leader in digital commerce, as we partner with prominent brands to revolutionize B2B solutions, marketplaces, and retail ecosystems. Since our inception in 2008, we have empowered businesses with innovative technology, AI-driven personalization, and exceptional engineering and design expertise. Proudly certified as a B Corporation®, we are trusted by industry giants including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.Freelancing at Netguru:As a Netguru freelancer, you have the unique opportunity to tailor your work environment. You will determine when, where, and how you engage with projects and tasks. Our team ensures that your assignments align with your skills and interests, providing you with diverse opportunities across various industries to enhance your experience and skill set.Moreover, as a Netguru freelancer, you are not just an outsider; you become an integral part of our team with the possibility of full-time collaboration.Are you ready to make a significant impact? Come aboard Netguru, and let’s create exceptional software together.We are currently looking for a skilled Senior Golang Developer.This role is a freelance position on a B2B contract, focusing on the development and scaling of distributed systems and services. The position is 100% remote and requires the selected candidate to be available to start as soon as possible.B2B Contract | Up to 39 EUR/h | Remote | Immediate Start

Join Netguru, a leading name in digital commerce, as a freelance Azure Cloud Architect. We empower prominent brands to modernize their B2B solutions, retail ecosystems, and marketplaces. With a track record since 2008, we leverage cutting-edge technology, AI-driven personalization, and exceptional engineering and design teams to support businesses such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.What to Expect as a Freelancer at Netguru:As a freelancer, you have the flexibility to choose your working hours, locations, and project tasks. We ensure that you are matched with opportunities that align with your skill set, providing you with diverse experiences across various industries. You'll not only enhance your expertise but also develop a wide range of skills.Moreover, as a freelancer, you can partake in full-time collaborations, becoming an integral part of our team.Are you ready to make a significant impact? Join Netguru, and together, let's create remarkable software.Project Details:Rate: 45€/h on B2B contractStart Date: December 1, 2026End Date: July 10, 2026 (with the possibility of extension)Full-Time100% RemoteCET Working Hours

Join Netguru, a pioneering partner in the realm of digital commerce, dedicated to empowering leading brands in modernizing their B2B solutions, marketplaces, and retail ecosystems. Since 2008, we have harnessed cutting-edge technology, AI-driven personalization, and exceptional engineering and design teams to support our clients. As a certified B Corporation®, we are proud to have earned the trust of major brands such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted. As Cloud Agnostics, we specialize in the top three cloud providers: AWS, Azure, and GCP. Our partnerships with Microsoft Azure (MS Gold), Amazon Web Services (AWS Partner & Reseller), and Google exemplify our commitment to excellence.Your Responsibilities:Design, implement, and oversee automated build processes and scripts for projects using Node.js, Python, Java, Flutter, React, and Angular.Develop and manage containerization workflows using Docker, focusing on multi-stage builds, optimized images, and security best practices.Architect and operate Kubernetes-based deployments across various cloud platforms (Azure, GCP, AWS).Create and maintain CI/CD pipelines utilizing GitHub Actions, GitLab CI, CircleCI, and other relevant tools.Implement GitOps workflows using platforms such as ArgoCD or Flux, ensuring declarative infrastructure and automated delivery.Develop and maintain infrastructure-as-code templates using Terraform or other HashiCorp tools.Automate deployments, environment provisioning, configuration management, and release processes.Ensure observability, logging, monitoring, and alerting are continuously improved.Collaborate closely with development teams to refine CI/CD workflows, establish build standards, and deploy strategies.Enhance system reliability, scalability, and security across all environments.Maintain cloud-native environments, adhering to best practices for cost management, performance, and resilience.Support incident response, troubleshooting, and root cause analysis for deployment and environment-related issues.Provide guidance and mentorship to development teams regarding DevOps practices, deployment patterns, and cloud-native architecture.

At Netguru, we are recognized leaders in the digital commerce landscape, partnering with prestigious brands to transform their B2B solutions, marketplaces, and retail ecosystems. Since our inception in 2008, we have equipped businesses with state-of-the-art technology, AI-driven personalization, and exceptional engineering and design expertise. As a certified B Corporation®, we are proud to serve renowned clients such as IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.Freelancing at Netguru:As a freelancer with Netguru, you have the flexibility to choose your work hours, locations, and project engagements. We align your skills with opportunities across diverse industries, allowing you to enhance your experience and broaden your skill set. Moreover, our freelancers are welcomed into our collaborative environment, fostering a sense of belonging within the team.Are you ready to leave your mark? Join us and let’s create remarkable software together!Position Overview:We are on the lookout for a highly skilled Senior Project Manager with substantial experience in managing fixed-price projects to spearhead strategic initiatives for a global helicopter manufacturer (NDA). This role demands strong ownership, executive presence, and the ability to confidently operate within the Pacific Standard Time zone.Contract Duration:Start Date: 18/05/2026End Date: 15/08/2026Compensation:Rate: $23–32/hourContract Type:B2B ContractQualifications:Demonstrated senior-level expertise in managing fixed-price software projects.Proven ability to engage directly with executive stakeholders.Exceptional skills in planning, forecasting, and budget management.Profound knowledge of web development, digital product design, and commerce solutions.Willingness to work within US time zones (East Coast or Pacific).This role requires a high degree of visibility, maturity, structure, and a strong sense of delivery ownership.Key Responsibilities:Oversee the complete delivery of complex fixed-price projects, ensuring adherence to scope, timeline, and budget.Serve as the main point of contact for C-level stakeholders, delivering clear executive communication and strategic advice.Drive meticulous project planning, risk management, and proactive resolution of issues.Maintain strict budget oversight and uphold full financial accountability.Ensure strong governance and delivery discipline to prevent any oversight.Manage projects across web development, digital design, and commerce sectors.

At Netguru, we are passionate about empowering innovators and entrepreneurs to transform the world through exceptional software. Our mission is to create beautiful, user-centric solutions that resonate globally.With a diverse team spanning over 15 countries, we have successfully collaborated with more than 800 clients across 50+ nations. Our portfolio includes renowned names like OLX Motors Europe, UBS, and Careem.More than just a tech company, we are proud to be a Certified B Corporation®, committed to fostering an inclusive work environment and making sustainability a core part of our operations.Freelancing at NetguruAs a freelancer at Netguru, you have the freedom to choose your projects, work hours, and locations. We align your skills with suitable opportunities, allowing you to gain invaluable experience and broaden your skillset across various industries.Moreover, Netguru freelancers can engage in full-time collaboration, truly becoming part of our dynamic team.Are you ready to make a difference? Join us at Netguru, and together, let's craft stunning software.We are seeking a talented UX Writer to take complete ownership of the content experience within our Courier app. You will work on everything from onboarding flows to daily delivery interactions, ensuring clarity and alignment with our brand voice at every touchpoint.Joining a multidisciplinary product team comprised of designers, product managers, engineers, and localization partners, you will audit, rewrite, and create content that is compliant, consistent, and scalable across different markets. This hands-on role is ideal for someone who thrives on crafting impactful language, close collaboration, and leveraging design thinking and AI tools to enhance clarity and inclusivity.