Senior DevOps Engineer - Customer Experience

Our MissionAt Zocdoc, we believe healthcare should function seamlessly for patients. Unfortunately, it often fails to do so. Patients find themselves navigating outdated insurance directories, enduring long hold times, and facing unexpected bills. In most consumer sectors, such poor experiences would lead to business failure, yet in healthcare, patients often have little choice but to accept subpar service. Our mission is to empower patients. We have developed a leading healthcare marketplace that simplifies the process of finding and booking in-person or virtual care across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. By providing patients with the ability to see and choose their options, we aim to transform healthcare into a competitive market where quality improves and costs decrease. With 18 years of experience and a position as a leader in our industry, we are just beginning to scratch the surface of what’s possible. If you are passionate about solving complex problems and enjoy collaborating with driven and thoughtful teammates, we invite you to join us. Your day-to-day responsibilities include:● Assisting patients via chat, email, and phone to provide a seamless Zocdoc experience● Utilizing your multitasking skills to manage requests from multiple users simultaneously● Employing your problem-solving abilities to address patient inquiries and ensure they secure the appointments they require.You will thrive in this role if you possess:● Strong initiative, resourcefulness, attention to detail, and a sense of ownership● Exceptional written and verbal communication skills, with a keen focus and the ability to excel both independently and in team settings● Excellent customer service skills (experience in a service-based environment is advantageous)● The capacity to quickly learn and excel in a fast-paced work environment● A genuine passion for enhancing lives through technology is essential.About UsZocdoc stands as the foremost digital health marketplace in the country, facilitating patients in easily locating and booking the healthcare services they need. Each month, millions of patients utilize our free service to find the care that suits them best.

ConnectWise is a globally recognized leader in software solutions, empowering technology providers across North America, EMEA, and APAC. With over 3,000 dedicated team members, our mission is to enhance the success of technology solution providers. Our innovative suite supports over 45,000 partners in streamlining their operations, boosting sales efficiency, automating service delivery, and managing technology remotely to deliver exceptional customer experiences.At ConnectWise, we thrive on the power of our connections—among colleagues and within the community. We embrace diversity in all forms.We seek game-changers, innovators, and culture enthusiasts—individuals who value humanity.We encourage exploration and constructive discussion. We celebrate significant moments as milestones.Your unique contributions are recognized and valued at ConnectWise. Our inclusive and positive culture fosters a sense of belonging, allowing you to choose how you can make an impact.Are you curious? Discover how you can make a difference at ConnectWise!General Summary:The User Experience Researcher plays a pivotal role in understanding user needs, preferences, and behaviors, driving the design of user-centric products and experiences. This position collaborates closely with cross-functional teams, advocating for the user and ensuring their insights shape the design process.Key Responsibilities:Support Product Management teams with meticulous attention to detail.Research, analyze, and document findings effectively.Coach and review work of other team members as needed.Conduct user research using diverse qualitative and quantitative methods, including interviews, surveys, usability testing, and data analysis.Collaborate with designers, product managers, and engineers to gather requirements and clarify project goals.Plan and execute research initiatives, defining objectives, methodologies, and participant recruitment.Collect and analyze user data, translating findings into actionable insights for product design.Create comprehensive research reports and engaging presentations.

Role overview IFS is looking for a Product Manager focused on Customer Experience (CX) to join the Pune office. The position centers on creating and implementing strategies that enhance how customers engage with IFS products and services. What you will do Lead and shape customer experience initiatives throughout the organization. Collaborate with teams from different functions to improve product offerings. Make sure products meet customer needs and expectations. Encourage a culture that prioritizes customer-focused innovation. Location This role is based in Pune.

About HevoHevo Data is a leading No-code Data Pipeline platform that empowers analytics for over 2000 businesses, including prominent names like Deliverr, Neo4J, and Groww. With robust backing of $42 million from Sequoia India and Chiratae Ventures, we have achieved a remarkable 20X growth in our customer base in just two years and are poised for hyper-growth with ambitious revenue goals.About the RoleAs a Customer Experience Engineering Manager, you will spearhead the technical support function that is critical to delivering an exceptional customer experience on a large scale. You will be responsible for achieving support outcomes, driving process excellence, minimizing escalations, and serving as the vital link between Customers, Product, and Engineering teams. This is a pivotal leadership position in a rapidly expanding SaaS environment.

Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.

At Nice Ltd., we believe in pushing boundaries and transforming challenges into opportunities. We are driven by ambition and a commitment to excellence, striving to surpass our own high standards. If you share our drive and passion, we invite you to join us in a career that ignites your potential.What will you be doing?As a Senior Automation Engineer, you will spearhead the design and implementation of automation frameworks and AI-driven testing solutions utilized by various teams. This position emphasizes engineering scalable systems and tools, transforming real-world processes into reusable automation and intelligent validation.Your impact will include:Creating, developing, and maintaining shared automation frameworks and platform components for cross-team use.Expanding upon AI-enabled automation solutions, focusing on intelligent validation and test generation.Developing service-level and API automation, ensuring comprehensive coverage across distributed systems.Integrating automation within CI/CD pipelines to facilitate continuous validation at scale.Collaborating with architects and engineering teams on backlog-driven platform development.Enhancing automation efficiency through AI-assisted development, test generation, and analysis.Identifying and troubleshooting issues across automation, services, and system interactions.

Ensono supports clients as a trusted technology advisor and managed service provider, helping organizations adapt and innovate through continuous change. The company’s cross-platform expertise and certifications back its commitment to delivering meaningful business outcomes. Five core values shape Ensono’s culture and approach: Honesty, Reliability, Curiosity, Collaboration, and Passion. Role Overview The Senior Manager, Digital Experience & Web Platforms will lead Ensono’s enterprise web strategy, shaping a customer-centric digital ecosystem. This senior leadership role oversees the vision, architecture, and governance of web platforms that drive digital marketing, account-based marketing (ABM), and customer engagement. This position serves as both the technical and strategic lead for Ensono’s web presence. Close collaboration with teams across Marketing Operations, Brand, Content, IT, Security, Legal, and external agencies is essential to deliver secure, scalable, and highly personalized B2B digital experiences. Key Responsibilities Set the strategic vision and technical roadmap for Ensono’s enterprise web platforms. Evaluate, design, and implement CMS solutions (headless, hybrid, or traditional) to support scalability, performance, and innovation. Define architecture standards, development best practices, and governance frameworks to maintain quality, consistency, and security. Develop and manage content models, taxonomies, metadata structures, and architectures ready for personalization. Website Personalization & Orchestration Design digital experience strategies that align with ABM and B2B buyer journeys. Lead the creation of personalization frameworks using behavioral, firmographic, and intent data. Work with marketing leadership to deliver persona-driven and industry-specific experiences that improve engagement and conversion. Location: Pune, India

Join Our Team as a Learning Experience Designer (LXD)Employment Type: Full-timeWork Model: This is a fully onsite position based in our Pune office.About the RoleWe are seeking a passionate Learning Experience Designer who is committed to crafting impactful learning solutions. This pivotal role focuses on transforming well-defined learning designs into engaging and effective learning experiences that resonate in the real world.If you thrive on distilling complex business and performance requirements into clear, learner-centric content, and take pride in creating compelling storyboards and high-quality modules, this position is an excellent fit for you.Your ResponsibilitiesIn this role, you will be responsible for the comprehensive design and development of digital learning solutions, overseeing everything from storyboard creation to final delivery. You will collaborate closely with Learning Experience Architects, Subject Matter Experts (SMEs), and various delivery teams to ensure that the learning solutions are not only instructionally sound but also visually appealing and scalable.Your key responsibilities will include:Designing detailed storyboards and design assets that vividly illustrate learning concepts and guide development.Creating high-quality eLearning modules, video scripts, and digital assets using tools like Articulate Storyline, Rise, and Vyond.Collaborating with architects, SMEs, and cross-functional teams to ensure content accuracy, alignment, and a seamless learner experience.Thoughtfully incorporating feedback to enhance learning effectiveness while maintaining high quality.Utilizing templates, authoring standards, and AI-enabled tools to boost efficiency and maintain consistency.Conducting thorough quality checks for content accuracy, language, accessibility, and functionality.Managing your own work independently to meet deadlines and delivery expectations.Adhering to established workflows and quality frameworks to ensure uniformity across all programs.Fostering team development through knowledge sharing and informal mentoring.What We SeekThe ideal candidate will possess a solid understanding of instructional design principles and a hands-on approach to executing projects.Preferred qualifications include:A strong foundation in instructional design methodologies such as ADDIE and SAM.Extensive experience in creating storyboards and learner-centric content that simplifies intricate topics.Proficiency in developing interactive eLearning using tools such as Articulate, Captivate, and Camtasia.

Nice Ltd. is looking for a Senior Software Engineer in Pune, India to support Customer Experience initiatives. This position focuses on developing and enhancing software that makes user interactions more seamless and effective, using C# and .Net as the primary tools. What you will do Design, build, and implement software solutions targeting improvements in customer experience. Collaborate with colleagues across teams to deliver dependable, high-quality products. Apply technical knowledge throughout the software development cycle, from initial planning through deployment. Key technologies C# .Net Location This role is based in Pune, India.

Join Metromakro as a Compensation and Benefits Specialist or Senior Specialist, where you will play a crucial role in designing and implementing effective compensation strategies and benefits programs. You will collaborate with cross-functional teams to ensure our compensation structures are competitive and aligned with the company’s goals. This role offers an exciting opportunity to make a significant impact on employee satisfaction and retention through innovative compensation solutions.

metromakro is looking for a Branding & Communications Specialist or Senior Specialist to help shape and share the company’s brand identity. This position is based in Pune and works closely with teams across the business. Role overview This role focuses on developing and executing branding strategies that connect with a wide audience. Collaboration with colleagues from different departments is a key part of the work, ensuring that all initiatives align with the company’s goals and values. What you will do Create and refine messaging that reflects the brand’s voice across multiple channels. Develop content that engages and informs, maintaining consistency in tone and style. Support the rollout of branding campaigns and initiatives tailored to the target market. What we look for Experience in branding, communications, or a related field. Strong creative and strategic thinking skills. Ability to work well with cross-functional teams.

Learning Experience Architect (LXA) - Full-time, Onsite | Pune, IndiaJoin Infopro Learning, where we create impactful learning experiences that go beyond mere completion rates. We are in search of a Learning Experience Architect who embodies the spirit of a master instructional designer, a supportive mentor, and a practical problem-solver.This position is ideal for those who are passionate about their craft. You will design and develop high-quality learning solutions while leading a small team of instructional designers to achieve excellence. Utilizing Infopro’s Intelligent Design Framework (IDF), modern authoring tools, and Generative AI, you will craft learning experiences that are engaging, clear, and directly tied to business objectives.If you relish the challenge of transforming complex business requirements into sophisticated learning solutions and desire significant ownership of your work while remaining hands-on, this role is tailored for you.Your ResponsibilitiesDesigning & Building Learning SolutionsLead comprehensive instructional design processes using Infopro’s Intelligent Design Framework.Create effective learning strategies, design documentation, content outlines, storyboards, scripts, and production-ready assets.Develop engaging eLearning, microlearning, blended programs, simulations, and performance support tools.Leverage Generative AI to streamline content creation, iteration, and personalization.Collaborate with subject matter experts to extract knowledge and convert it into actionable learning experiences.Leading and Mentoring a Design TeamGuide and mentor 2–4 instructional designers in their daily tasks.Review storyboards, scripts, and deliverables, offering constructive feedback.Support team members through regular one-on-one meetings to enhance skills and confidence.Exemplify strong design thinking, communication, and problem-solving skills.Assist in managing workload and timelines to ensure consistent delivery of quality outputs.Consulting and Shaping Learning StrategyConduct learning needs analyses and job-task analyses as needed.Design learning solutions that align with business goals and measurable outcomes.Propose the optimal mix of learning modalities based on context, audience, and constraints.Contribute learning expertise to proposals and solution scoping discussions.Quality, Innovation, and Continuous ImprovementImplement quality standards across all projects to ensure excellence.

At Nice, we embrace challenges and push our limits. We are driven by ambition, innovation, and a winning spirit. Our high standards demand excellence, and if you are motivated by the same principles, we have an exceptional career opportunity that will ignite your passion. Performance Engineering SpecialistWhat is the role?You will be responsible for designing, executing, and refining performance engineering practices across a distributed platform. Your mission is to ensure that our systems scale effectively under real-world conditions. This position combines hands-on testing, system analysis, and automation, with an increasing reliance on AI-assisted tools to enhance speed and insights.How will you make an impact?Design and execute performance, load, and scalability tests across various services and systems.Analyze throughput, latency, and system behavior under realistic usage scenarios.Identify and troubleshoot performance bottlenecks across application, API, and database layers.Collaborate with engineering teams to enhance system performance and scalability from the early stages.Create and maintain performance test suites and reusable frameworks.Integrate performance testing into CI/CD pipelines for continuous validation.Establish and monitor performance baselines, SLAs, and key metrics.Utilize AI-assisted tools to expedite test creation, analysis, and anomaly detection.Contribute to best practices and standards for performance engineering across teams.Assist with production investigations and provide data-driven recommendations.

Join Cátenon, a vibrant and forward-thinking organization that is committed to revolutionizing traditional business methodologies through technology and innovation. We are currently seeking a French Language Specialist to provide exceptional services to our international clientele from our Pune office.Key ResponsibilitiesAs a French Language Specialist, you will:Develop and execute search strategies to source candidates through diverse channels.Identify and recruit candidates for highly specialized roles globally, catering to our diverse clientele across various industries.Support the business development team in achieving organizational goals.Utilize cutting-edge technology tools and social media platforms (LinkedIn, Twitter, Facebook, etc.) to connect with potential candidates.

Join our dynamic team as a Turbonomic Specialist in Pune, where you will play a pivotal role in enhancing our cloud and application performance management strategies. You will leverage your expertise in Turbonomic to optimize resource allocation, ensuring efficient workload management and improved application performance.

Job Title: Java Technical SpecialistLocation: PuneKey Skills & Competencies:6-9 years of hands-on experience in Java and associated frameworks.Proficient in developing web services using REST and SOAP protocols.Experience with OSGi framework.Familiarity with Vaadin technology.Strong database skills with knowledge in Postgres and SQL.Understanding of Agile and Scrum methodologies.Preferred Qualifications:Experience with message-oriented middleware such as ActiveMQ.Familiarity with ORM technologies, particularly Spring and Hibernate.If interested, please send your updated profile including the following details:Current CTC:Expected CTC:Notice Period:Reason for Job Change:Regards,Reshmi - HR RecruiterAarna HR SolutionsMobile No: 9902579718

Join Eversana as a Medical Content and Review Specialist in Pune, where you will play a crucial role in the development, review, and editing of high-quality medical content. Your expertise will contribute to producing accurate and informative materials that support our clinical and medical initiatives.

Join our dynamic team at Assent as a Senior Marketing Automation Specialist. In this pivotal role, you will leverage your expertise to enhance our marketing strategies through cutting-edge automation tools. You will collaborate with cross-functional teams to develop tailored campaigns that drive engagement and foster growth. If you are passionate about data-driven marketing and eager to make an impact, we want to hear from you!

Join our dynamic team at pattern as an Advertising Specialist, where you'll play a pivotal role in creating compelling advertising campaigns that drive brand awareness and customer engagement. You will be responsible for developing strategies, analyzing market trends, and optimizing ad performance to meet our clients' objectives.