Senior E-Discovery Application Administrator II

We are seeking an experienced Application Support Manager to join our dynamic team in Chicago. In this role, you will be responsible for overseeing application support operations, ensuring that our software applications are functioning optimally, and managing a team of support professionals. Your expertise will help us maintain high service levels and enhance user satisfaction.

We are seeking a dedicated Application Support Analyst to join our dynamic team. In this role, you will be responsible for providing technical support and troubleshooting assistance for our applications, ensuring that our systems operate smoothly and efficiently.As an Application Support Analyst, you will work closely with users to resolve issues, implement solutions, and enhance the overall user experience. Your analytical skills and attention to detail will be crucial in identifying problems and implementing effective remedies.

Join Our Team:At Flywire, we are seeking a proactive and client-focused Application Support Engineer II. This role is essential in delivering application expertise, managing support requests, and collaborating closely with our Helpdesk and Engineering teams. Please note that this position will focus exclusively on internal support requests. Collaborate with internal staff to thoroughly document issues submitted to our ticketing system.Identify and resolve production issues and bugs that arise in the development environment.Coordinate with the Engineering team to report bugs, challenges, or information gaps.Maintain comprehensive documentation for recurring issues.Develop expertise in Flywire products to effectively triage issues.Identify opportunities for enhancing our support processes and staff training.Provide ongoing maintenance and support for applications utilized by customers and partners.Conduct Tier-1 knowledge transfers and train end users on application usage.Address Tier-2 application issues promptly and escalate Tier-3 issues to designated Engineering teams.Assist in evaluating, configuring, and installing new releases in line with established configuration management standards.Respond to application-related inquiries from remote end users.Support database structural changes necessary for system upgrades.Implement tools and processes to enhance operational support.Preference will be given to candidates located near our offices in Boston or Chicago.

Join Honeycomb Insurance as an Application Support Engineering Team Lead where you will be at the forefront of our technology-driven insurance solutions. In this pivotal role, you'll lead a talented team to ensure the seamless operation of our applications while enhancing user experience and operational efficiency.

Make an Impact in Your Role As a Senior Application & Technical Support Specialist for our Axiom Financial Institutions (FI) solutions, you will play a pivotal role in providing application guidance and technical support to our clients involved in financial planning, forecasting, and reporting tasks. You will collaborate directly with finance and operations stakeholders to tackle intricate system and data challenges, ensuring that their Axiom solutions are both effective and provide accurate, trustworthy insights. This position requires a blend of extensive financial systems knowledge and advanced troubleshooting abilities to ensure customer success, facilitate issue resolution, and foster ongoing enhancements.

E-Discovery Application Administrator IIEmployment Type: Full-Time, ExperiencedDepartment: Legal Services CGS Federal is on the lookout for a highly skilled E-Discovery Application Administrator II to provide comprehensive IT legal support for a prominent federal agency. In this vital role, you will leverage your programming expertise to develop, modify, and maintain sophisticated applications that enhance litigation support databases and management systems. Your contributions will be instrumental in creating a streamlined litigation environment through the use of advanced analytical systems. At CGS, we unite talented individuals who are passionate about addressing the evolving challenges faced by the government using innovative technology. We are seeking candidates who thrive in collaborative settings, are eager to drive government innovation, and are proactive in understanding the needs of their teammates. Our commitment to professional development provides employees with numerous learning opportunities in a supportive environment.

Join Adyen as a Support Program Manager and play a pivotal role in enhancing our customer support initiatives. You will be responsible for developing and managing support programs that improve customer satisfaction and operational excellence. Your expertise will drive the implementation of best practices, ensuring our support teams are equipped to address customer needs effectively.In this dynamic position, you will collaborate with various stakeholders across the organization, utilizing your analytical skills to assess program performance and make data-driven decisions. We value innovation and encourage a proactive approach to solving challenges, making this an exciting opportunity for those passionate about customer service and program management.

As a Support Learning Manager at Adyen, you will be at the forefront of enhancing our customer support experience. You will lead the development and implementation of comprehensive training programs that empower our support teams to excel in their roles. Your expertise will be pivotal in fostering a culture of continuous learning and improvement.This role is ideal for someone who is passionate about education, possesses strong leadership skills, and is eager to make a significant impact in a dynamic environment.

We are seeking a dedicated and experienced Interim Support Services Manager to lead our support services team. In this interim role, you will be responsible for overseeing the operations, ensuring the delivery of high-quality support services, and fostering an inclusive environment for both staff and clients.Your leadership will be crucial in managing resources, developing strategies to improve service delivery, and collaborating with various stakeholders to achieve organizational goals. If you are passionate about making a positive impact in the community and have a proven track record in support services management, we would love to hear from you!

We are looking for a talented and experienced IT Application Architect to join our dynamic team in Chicago. As an Application Architect, you will play a crucial role in designing and implementing innovative software solutions that meet our clients' needs. You will collaborate with cross-functional teams to ensure the successful delivery of high-quality applications.

Harrison Street Asset Management (HSAM) stands at the forefront of global alternative investment management, specializing in real estate, infrastructure, and credit strategies across North America and Europe. With headquarters in Chicago, Toronto, and London, along with additional offices spanning North America, Europe, Asia, and the Middle East, HSAM manages over $108 billion in assets on behalf of institutional investors and registered investment advisors worldwide. Founded on a legacy of innovation, HSAM has been a pioneer in alternative real estate and mid-market infrastructure investments. Our global team of over 520 seasoned professionals is dedicated to delivering long-term value through deep sector expertise and forward-thinking strategies. In this role, reporting to the Head of Technology Infrastructure and Support Operations, the Support Manager will oversee Harrison Street's user environment. You will be responsible for managing daily support operations, ensuring efficient service delivery, enhancing customer satisfaction, and driving continuous improvement of our systems and processes. As a Support Manager, you will provide senior-level mentorship to Desktop Support personnel and engage directly with internal customers as needed. Additionally, you will collaborate with members of the Business Technology Group and third-party vendors to implement and test new systems and services, while also updating established processes and procedures.

Join our dynamic team at Artech Information Systems LLC as an Application Developer! In this role, you will collaborate with cross-functional teams to design, develop, test, and implement innovative applications that drive business growth. With your expertise in coding and software development, you will contribute to the entire development lifecycle and ensure the delivery of high-quality software solutions.

Join Arrive Logistics as a Platform Support Manager, where you will be at the forefront of our commitment to delivering exceptional support and solutions for our logistics platform. In this role, you will lead a dedicated team, ensuring that our platform operates efficiently and effectively, while addressing any challenges that arise.As a key player in our organization, you will collaborate with various departments, enhance user experiences, and drive initiatives that improve platform functionality. Your expertise in logistics and technology will help us optimize our processes and achieve our business goals.

Join Sonsoft Inc. as a skilled Sitecore .NET Application Developer where you will play a pivotal role in delivering high-quality digital solutions. Collaborate with a dynamic team to develop, customize, and enhance Sitecore applications that meet our clients' business requirements.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Are you eager to create meaningful change?West Monroe is on the lookout for a dynamic and detail-oriented Senior Specialist in AI Applications to enhance our IT Team. In this pivotal role, you will be responsible for the design, implementation, and upkeep of cutting-edge AI-driven technology solutions. This involves a deep understanding of business processes, collaboration with key stakeholders, managing AI tools, and seamlessly integrating AI into our operational workflows.The ideal candidate will possess extensive expertise in AI technology solutions. You will oversee the administration of these solutions, ensuring their optimal use across our technology platforms. You will also play a crucial role in recommending and implementing innovative AI features while collaborating with stakeholders to address business challenges that can be solved with AI capabilities.This is a thrilling opportunity to support our employee-owned firm by maximizing the value derived from essential technologies.Key ResponsibilitiesSolution Design and DevelopmentEstablish organization-wide design standards for agent architecture and interoperability.Lead the design and delivery of AI-enabled technology solutions.Create and implement AI agents tailored to business requirements.Collaboration and Stakeholder Management:Engage with cross-functional teams to ensure the successful design, deployment, and integration of AI solutions.Partner with stakeholders to devise AI-driven solutions that fulfill business objectives.Collaborate with vendors to stay informed of AI Platform roadmaps and upcoming enhancements.Share insights regarding evolving technologies with stakeholders to promote the effective use of AI tools and techniques.Platform Support:Administer and oversee AI platforms, focusing on continuous enhancement of data, models, and agents.Configure AI platforms to align with business and stakeholder needs.

As the Automated Litigation Support Lab Manager at CGS Federal, you will harness your extensive industry knowledge and diverse experience across various operating systems and coding languages. In this pivotal role, you will oversee the delivery of lab data processing services, ensuring that all incoming productions are compliant with the relevant ESI specifications. Your expertise will guide case attorneys through any deficiencies identified in the submissions.At CGS Federal, we unite motivated and skilled professionals to tackle the most complex challenges faced by the government using innovative technology. We are seeking enthusiastic candidates ready to contribute to government innovation, embrace collaboration, and anticipate the needs of others. Our supportive environment fosters professional growth through a variety of learning opportunities.Key Responsibilities:- Serve as the lead manager for lab data processing services.- Ensure timely and accurate task completion while developing and implementing processing strategies for electronic files in line with ESI specifications.- Collaborate with attorneys and support staff on ESI best practices, and participate in teleconferences with co-counsel, client agencies, and opposing counsel as needed.- Keep clients informed about lab activities, including deadlines, technical challenges, and resource availability.- Provide webhosting support for unsupported cases managed by the lab.- Manage a team of eDiscovery professionals, handling scheduling, requirements assessments, work assignments, progress reporting, and quality control.- Advise attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM), particularly: Data Collection, Processing, Hosting, Review, Analytics, and Production.

Join protocol-cares as a Business Development and Operations Support Manager, where you will play a pivotal role in driving growth and optimizing operational processes. We seek a dynamic professional who can lead strategic initiatives and enhance the effectiveness of our business development efforts. You will collaborate closely with various teams to identify opportunities, develop strategies, and implement solutions that align with our organizational goals.

Role overview Ripple seeks a Manager of Client Support for North America, based in Chicago. This position guides a team dedicated to providing responsive, high-quality service to clients throughout the region. The manager shapes daily support operations and plays a key role in ensuring customers receive timely and effective help. What you will do Lead and mentor a client support team that serves North American customers Oversee daily support activities to build and maintain strong client relationships Work to improve customer satisfaction and respond to changing client needs Contribute to Ripple’s mission of transforming financial services through reliable service delivery