Senior Engineer, Support Operations

Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recog…

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

Join Axon and be a Force for Good.At Axon, we’re dedicated to Protecting Life. Our mission drives us to tackle society’s most pressing safety and justice challenges through our innovative devices and cloud software. We believe in collaboration and communication, valuing diverse perspectives from our customers, communities, and team members.Working at Axon means being part of a dynamic and impactful environment where your contributions truly make a difference. Here, you’ll seize opportunities to lead change and continuously grow as you pursue a meaningful mission at a company that values you.Your ImpactAxon is in search of a motivated and skilled Technical Support Engineer who is passionate about customer service, proficient in computer networking, knowledgeable in cloud solutions, and adept in Linux systems administration. This pivotal role involves addressing critical and escalated issues, where we seek a self-motivated individual who thrives in a fast-paced, innovative startup atmosphere focused on law enforcement and excels at troubleshooting technical challenges.

Join Axon and Make a Difference.At Axon, we are dedicated to the mission of Protecting Life. We tackle society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud-based software. Our collaborative approach fosters open communication and diverse perspectives, enriching our connections with customers and communities alike.Life at Axon is dynamic, challenging, and rewarding. Here, you will take ownership and make a tangible impact, growing alongside a team committed to a purpose that truly matters.Location: Peachtree Corners, GA, United States (Greater Atlanta Area)Reports to: Senior Manager, Technical SupportDirect Reports: N/A

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team plays a pivotal role in driving renewals and expansion, ensuring long-term value, retention, and growth for our global clientele. We pride ourselves on fostering strong relationships with industry leaders such as Hyundai, Bosch, and Kraft Heinz, helping them achieve outstanding success with Tractian’s innovative solutions. Our team, recognized as trailblazers in industrial technology, is dedicated to delivering immediate returns on investment, building lasting partnerships, and achieving exceptional net revenue retention. Every member of our team is empowered to make a significant impact, celebrated for their excellence, and supported in creating enduring value for our customers.Key ResponsibilitiesAs a Technical Support Engineer, you will take the lead in troubleshooting mechanical challenges, providing efficient solutions, and ensuring outstanding customer satisfaction. You will collaborate with our development team to enhance our products, offer remote support through Helpdesk and email, and meticulously document all actions within HubSpot CRM. Furthermore, you will create support materials and share your knowledge to elevate technical reliability and drive customer success.

About the Role Keyfactor Inc. is looking for an IT Support Engineer in Atlanta, Georgia. This role focuses on delivering technical support to clients, working to keep their systems reliable and efficient. The position plays a key part in upholding the company’s reputation for quality service and technical know-how. What You Will Do Respond to client technical issues and troubleshoot system problems Work to resolve support requests efficiently and professionally Help maintain smooth operation of client systems Who We’re Looking For Experience providing technical support in an IT environment Strong problem-solving skills and attention to detail Clear communication with both technical and non-technical users

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

Senior Platform Support EngineerJoin our SRE Operations team as a Senior Platform Support Engineer, where you will play a pivotal role in maintaining the seamless operation of Saviynt’s Enterprise Identity Cloud around the clock. This position emphasizes the importance of platform stability, performance, and reliability with a focus on application layer support and operational accountability. Collaborating with fellow operations team members, development, and engineering, you will tackle issues, implement enhancements, and deliver outstanding support. This is an ideal opportunity for individuals who relish operational challenges and enjoy problem-solving in a fast-paced cloud environment, seeing their projects through to fruition.KEY RESPONSIBILITIESExhibit strong pod-level troubleshooting capabilities in AKS/EKS (going beyond mere pod restarts).Analyze performance issues pertaining to applications and databases (RDS, MySQL).Conduct thorough investigations into application performance issues (Java, Grails, Hibernate), identifying root causes and proposing solutions.Supervise monitoring of our SaaS applications and their underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance discrepancies.Possess a solid understanding of fundamental computing concepts such as DNS, IP addressing, Networking, and LDAP.

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. As explorers, we tackle society's most pressing safety and justice challenges with our suite of devices and cloud-based software. We believe collaboration is key; we nurture open communication and embrace diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you'll take ownership and drive meaningful change. Experience continuous personal growth while contributing to a mission that truly matters at a company where your contributions are valued.Your ImpactAs the Director of Technical Support, you will play a pivotal role in scaling and enhancing our Tier 1 Technical Support team to cater to a rapidly expanding global customer base. You will outline the strategic vision, organizational structure, and operational framework necessary to provide consistent, high-quality support at scale.In this capacity, you will lead through leaders, foster operational excellence, and innovate the use of AI and automation to revolutionize support delivery. You will collaborate with Product, Engineering, Sales, and Customer Success teams to ensure a seamless, customer-focused experience while cultivating a high-performing, future-ready organization.What You’ll DoLocation: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 15, including 1-2 Team LeadsOperations Leadership:Guide and mentor technical support leaders and their teams, offering strategic direction, coaching, and organizational insight.Enhance functional KPI performance in alignment with departmental and corporate objectives.Ensure escalations are resolved effectively, which may involve coordination with other departments such as sales, customer success, and accounting.Analyze, manage, and implement performance metrics, scorecards, and reporting to evaluate team and individual performance.Quality Assurance, Training, and Process Improvement:Examine top issues and trends from Salesforce, JIRA, and other systems to pinpoint improvement and training opportunities.Partner with the training team and senior department leadership to develop QA and training strategies that ensure program effectiveness.Identify areas for improvement and spearhead process optimization initiatives to enhance efficiency and customer satisfaction.

As a Senior Structural Engineer - Technical Lead at AECOM, you will play a pivotal role in leading complex structural engineering projects. You will collaborate with multidisciplinary teams to ensure that our designs meet the highest standards of safety, performance, and sustainability. Your expertise will guide the technical direction of projects, mentoring junior engineers and contributing to innovative solutions that drive our success.

Join Our TeamAt Smarsh, we empower organizations to manage risk and harness intelligence within their digital communications. Over 6,500 clients in regulated sectors rely on Smarsh to identify compliance, legal, or reputational risks across more than 80 communication channels, preventing potential regulatory fines or negative headlines. Our commitment to relentless innovation has established us as a leader recognized by analysts like Gartner and Forrester, and we are proud to have been featured in the annual Inc. 5000 list of America’s fastest-growing companies since 2008.Position Overview As the Senior Manager of Global Technical Support for Smarsh's Call Recording & Analytics division, you will play a pivotal role in our global support leadership team. You will lead a worldwide team dedicated to providing swift and effective assistance to our customers regarding technical challenges related to our products and services. Your responsibilities will include ownership of support delivery, ensuring customer satisfaction, and developing strategies for service excellence. You will focus on adherence to service level agreements (SLAs) regarding response times, support readiness, and team growth. Collaboration with Smarsh's cross-functional leadership, especially in product and sales, will be key to ensuring product supportability and resolving escalated issues, while also promoting the utilization of self-service options to enhance knowledge reuse and expedite resolutions.

Role Overview Formlabs is looking for a Customer Support Field Engineer based in Atlanta, GA. This role focuses on supporting customers who use our advanced 3D printing technology. The position combines hands-on technical troubleshooting with direct customer interaction. What You Will Do Provide technical support for Formlabs 3D printers and related products Work directly with customers to resolve hardware and software issues Collaborate with team members to deliver timely solutions and improve customer satisfaction Help customers get the most out of their Formlabs products by sharing best practices and technical guidance About the Team Join a group that values collaboration and customer care. The team works closely together to solve problems and ensure customers have a positive experience with Formlabs technology.

Role overview Flock Safety is seeking a Hardware Support Engineer in Atlanta, GA to focus on aviation hardware. The position centers on supporting the reliability and performance of hardware used in flight safety systems. What you will do Troubleshoot and resolve hardware issues in aviation systems alongside cross-functional teams Provide direct support to clients to ensure hardware functions as intended Assist in maintaining and improving the reliability of flight safety hardware Impact This role is essential for keeping aviation hardware dependable and effective, directly supporting the safety of flight operations.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

Join Banyan Software as a Technical Support Analyst where you will play a crucial role in providing high-level technical assistance for our Linux and SQL environments. You will be responsible for troubleshooting complex issues, guiding customers through technical problems, and ensuring their satisfaction with our products.As part of our dynamic team, you will collaborate with developers to identify and resolve software bugs, and participate in the continuous improvement of our support processes. This position requires a blend of technical expertise and excellent communication skills to provide top-notch support to our clients.

Upbound develops infrastructure platforms tailored for the Agentic AI Era. As the creators and main maintainers of Crossplane, the team drives the Intelligent Control Plane, a platform that makes infrastructure programmable, autonomous, and composable. The company’s mission centers on providing AI-native enterprises with a platform for provisioning, operating, and adapting infrastructure at scale. Upbound works to help teams optimize their platforms for both human operators and AI agents. Partnerships include major cloud providers, independent software vendors, and open-source communities, all focused on helping organizations move faster and operate with greater confidence. Upbound supports Fortune 500 companies and platform engineers across more than 100 countries. Crossplane has been downloaded over 100 million times and is trusted by more than 1,000 teams worldwide. Upbound is Series B funded, with $69M raised from investors such as GV (formerly Google Ventures), Altimeter Capital, and Intel Capital. More information is available at upbound.io.

Join dev2 as a Senior Manager in Cyber Technical specializing in DLP Engineering. In this pivotal role, you will lead a dedicated team focused on designing and implementing data loss prevention strategies to safeguard our organization's critical information. You will collaborate with cross-functional teams to ensure compliance with security policies and regulatory requirements while continually enhancing our cybersecurity posture.

Smarsh seeks a Senior Platform Engineer I based in Atlanta. This position centers on building and refining platform features that enable reliable software delivery across the organization. Role overview This engineer will play a key part in shaping the systems that support Smarsh’s software teams. The focus is on both development and improvement of core platform capabilities. Collaboration Work involves close coordination with teams throughout the company. Expect to contribute to system design and architecture discussions, sharing insights and helping guide technical decisions.

Join Our Team as a Mechanical Technical Manager IAre you an experienced mechanical engineer with over 20 years in the MEP Engineering sector? If you're seeking a flexible part-time role to share your expertise with future engineers, we have an exceptional opportunity for you.As a global leader in consulting, engineering, and commissioning services, Syska Hennessy Group specializes in MEP, information and communication technology, architectural lighting, vertical transportation, and commissioning.In this role, you will be responsible for updating mechanical content for our Knowledge Den and Syska’s technical standards and specifications, contributing significantly to our innovative team.Our dynamic work environment fosters career growth through a supportive culture, diverse workforce, competitive compensation, flexible work schedules, and engaging social events.