About the job
Helpshift is an innovative SaaS platform dedicated to transforming customer support by enabling businesses to deliver an unparalleled support experience directly within their applications. With installations on over 2 billion devices and a monthly active user base exceeding 900 million, we facilitate approximately 7 million conversations every month. As a Senior Engineering Manager, you will lead initiatives that enhance these interactions, ensuring we continuously provide exceptional value to our users.
In this role, you will manage a dynamic and technically adept team of engineers who prioritize quality and user-centered design. Our engineers embody a product-minded approach, focusing on delivering high-quality features while maintaining robust systems. Explore our Helpshift Engineering Blog to discover the exciting projects underway at Helpshift.
Key Responsibilities:
- Lead a team focused on enhancing workflows, including chatbots and automated assignment systems, while integrating cutting-edge AI features.
- Assess software solutions and system performance while overseeing the software development team.
- Guide the team in ensuring the stability, scalability, and resilience of the Helpshift platform.
- Oversee the development, deployment, and integration of innovative software solutions.
- Strive for continuous improvements in performance, efficiency, and sustainability of our products.
- Act as an advocate for team members, fostering a supportive work environment.
- Provide mentorship to junior software developers with patience and effective guidance.
- Plan and implement strategies to ensure project completion within deadlines.
- Identify training needs and facilitate talent development.
- Recruit team members and contractors to strengthen our capabilities.
- Exhibit strong work ethics and demonstrate a collaborative spirit.
- Coordinate with other team leaders and departments to align efforts.
