About the job
At Relay, we empower self-made business owners with a digital banking platform that transforms financial management into a source of clarity, confidence, and control. Our mission is to replace financial uncertainty with genuine visibility, enabling entrepreneurs to convert their hard work into enduring success. By alleviating the stress of cash flow management, we provide the tools necessary for owners to operate robust and resilient businesses.
As Relay continues its growth trajectory, the reliability, performance, and resilience of our platform have become integral to both our customer experience and overall business success.
This senior leadership position is crucial in steering a team of Site Reliability Engineers while shaping how reliability strategies influence engineering and product decisions throughout the organization. You will determine the future direction of the SRE function, promote operational excellence, and assist the company in anticipating and managing scale challenges before they pose risks.
If you thrive on tackling complex systems, leading organizations, and building resilient platforms that customers depend on daily, we are eager to connect with you!
Key Responsibilities
Lead and enhance Relay’s Site Reliability Engineering function, establishing strategic direction as the company scales.
Define and implement a long-term reliability roadmap, making informed trade-offs under real business and capacity constraints.
Act as the senior reliability voice in discussions involving engineering and product leadership.
Influence the integration of reliability considerations into product planning, architectural decisions, and delivery processes.
Serve as a senior escalation point during critical production incidents, ensuring effective communication and thorough follow-up actions.
Enhance Relay’s observability, performance, and operational maturity practices across teams.
Establish and uphold standards concerning SLOs, operational readiness, incident management, and continuous improvement.
Collaborate with stakeholders in Engineering, Product, Data, and Finance to balance velocity, risk, performance, and cost.
Build and nurture a high-performing SRE organization capable of supporting future growth.

