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Senior Field Service Engineer

ASM InternationalChina > Shanghai
On-site Full-time
Position filled

Experience Level

Senior

Qualifications

JOB RESPONSIBILITIESEnsure tool uptime and provide exceptional installation and support for hardware issues. Develop and maintain relevant technical information for both internal and external stakeholders. Foster long-term innovative global technology systems to enhance customer relationships. Utilize effective communication channels, such as phone, email, and presentations, for efficient customer follow-up. Lead continuous improvement initiatives to enhance customer experience through team collaboration, hardware, software, and support tool advancements. Manage new product installations and oversee subsequent hardware development. Project management for new evaluations to ensure project success. Perform additional tasks as assigned. Willingness to travel for business requirements. REQUIREMENTSBachelor’s degree in an Engineering discipline. Demonstrated success in establishing collaborative partnerships with customers and internal teams. Proficient in working within a team environment to meet tight deadlines.

About the role

 

Join ASM and embark on a transformative career where cutting-edge technology meets a collaborative culture.

With over 55 years of leadership in innovation, ASM has been at the forefront of technological advancements. Our diverse team of over 4,500 professionals from 70 nationalities plays a pivotal role in advancements such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, striving to positively impact the world. Our development programs are designed to foster your growth and push the boundaries of innovation.

POSITION SUMMARY

ASM is seeking a Senior Field Service Engineer to support our CVD/EPI/PEALD/Furnace business unit. You will be an integral part of a team that provides on-site support and troubleshooting for our clients.

Your role is crucial in enhancing business success through the development and optimization of processes operating on our toolsets at customer locations.

About ASM International

ASM International is a global leader in the semiconductor industry, dedicated to innovation and technology. Our commitment to diversity, inclusion, and sustainability shapes our culture and drives our success, fostering a positive impact worldwide.

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