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Senior Field Service Engineer

ASM InternationalChina > Shanghai
On-site Full-time

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Experience Level

Senior

Qualifications

Responsibilities:Maintain high tool uptime and oversee the effective installation and support of hardware issues. Develop and manage relevant technical information for both internal teams and external clients. Create and nurture innovative global technology systems to enhance customer relationships. Facilitate efficient communication through various channels such as phone, email, and presentations. Drive continuous improvements in customer experience through teamwork and tool development. Manage new product installations and subsequent hardware enhancements. Oversee project evaluations and ensure successful project outcomes. Perform additional tasks as assigned. Willingness to travel as required. Requirements:Bachelor’s degree in an Engineering discipline. Proven track record in building collaborative partnerships with customers and internal stakeholders. Ability to thrive in a team-oriented environment with tight deadlines.

About the job

 

Join ASM: Pioneering Innovation in Semiconductor Technology

For over 55 years, ASM has been at the forefront of technological advancements, leading the charge in innovations that shape the future. Our diverse team of over 4,500 professionals from 70 nationalities is instrumental in driving trends in 5G, cloud computing, AI, and autonomous driving. We are committed to fostering a culture of diversity, inclusion, and sustainability, striving to make a positive impact globally. Our dedicated development programs are designed to support your professional growth and push the boundaries of innovation.

POSITION SUMMARY

We are seeking a dedicated Senior Field Service Engineer to join our CVD/EPI/PEALD/Furnace business team. In this critical role, you will be responsible for providing exceptional support and troubleshooting at client sites, ensuring the success and efficiency of our operations.

About ASM International

ASM International is a leading company in the semiconductor industry, renowned for its commitment to innovation and excellence. With a global presence and a diverse workforce, ASM is dedicated to making a positive impact through technology and sustainability.

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