About the job
The Senior Field Service Engineer at asm, based in Shenzhen, supports customers by maintaining and troubleshooting advanced equipment. This role combines practical technical work with regular customer interaction, ensuring equipment runs smoothly and clients receive timely assistance.
Key responsibilities
- Diagnose and resolve equipment issues on-site to keep systems operating reliably.
- Carry out routine maintenance and repairs on company machinery.
- Provide technical support and answer product questions directly for clients.
- Train customers on proper equipment use and maintenance procedures.
- Share feedback with internal engineering teams to support ongoing product improvements.
Requirements
- Proven experience in field service engineering, with a focus on troubleshooting and maintaining equipment.
- Skilled at communicating technical information clearly to clients.
- Flexible and collaborative, comfortable adapting to new challenges and working within a team.
