companyIntercom logo

Senior Forward Deployed Engineer

IntercomDublin, Ireland
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

Proven experience in building innovative SaaS products in previous roles. Strong coding skills and the ability to work alongside customers' technical teams as a trusted advisor. Excellent communication and collaboration skills to work with Sales, Success, and Product teams. Ability to understand complex business challenges and technical requirements. Passion for driving project success and enhancing customer experiences.

About the job

Intercom is a pioneering AI Customer Service company dedicated to enhancing the customer experience for businesses worldwide.

Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, empowering businesses to provide exceptional, round-the-clock support. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, which augments human support for intricate and high-touch inquiries.

Since our inception in 2011, we have earned the trust of nearly 30,000 global enterprises, setting a new benchmark for customer service excellence. Our commitment to innovation, speed, and delivering unparalleled value to our clients is at the heart of what we do.

What's the opportunity?

Due to a surge in demand, we are seeking skilled software engineers to collaborate closely with our most strategic customers, bridging the gap between their business objectives and our AI Agent for Customer Service, Fin.

As a founding Senior Forward Deployed Engineer, you will engage with our R&D team, influencing product roadmap decisions while delivering significant business outcomes for our clients. You will be instrumental in transforming how our most strategic customers scale their customer support operations. Your role will involve direct collaboration with customers and our go-to-market team to thoroughly understand their use cases, allowing you to design, build, and implement tailored solutions.

If you thrive in an environment that fosters ownership, creativity, and leadership across R&D and Go-to-Market teams, then this role is perfect for you.

About Intercom

Intercom is an innovative AI Customer Service company committed to helping businesses deliver outstanding customer experiences through advanced technology.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.