Senior Frontend Software Engineer - Transform Customer Engagement

At Synthflow AI, we offer a no-code platform for deploying advanced voice AI agents that streamline phone call automation across contact center operations and business process outsourcing (BPO) at scale. Our mission is to empower mid-market and enterprise companies to efficiently manage routine calls, ultimately saving valuable time and resources for teams.O…

At Taktile, we are revolutionizing the way financial institutions utilize artificial intelligence for crucial decision-making processes. As we expand our enterprise customer portfolio, we are seeking a dedicated Applied AI Engagement Manager to act as a strategic partner, ensuring that our clients effectively implement AI-driven solutions and extract maximum value from our offerings. In this pivotal post-sale position, you will be the primary liaison, guiding enterprise clients through intricate implementations and fostering lasting business impact.Your RoleAs an Applied AI Engagement Manager at Taktile, you will collaborate closely with our enterprise clients to deliver sophisticated solutions that empower them to unlock the full potential of our platform. This role is integral to our mission of transforming decision-making infrastructures, optimizing, and automating mission-critical business choices.You will partner with Taktile’s Solutions, Product, and Sales teams, as well as external collaborators, to support clients throughout their journey, driving strategic outcomes and sustainable impact.

Intermate x SAMY – Pioneering the Future of Social MediaIntermate is one of the leading social media and influencer agencies in the DACH region. With over 250 team members across Berlin, Hamburg, Cologne, and remote locations, we specialize in crafting social-first strategies, producing content in our in-house studios, collaborating closely with creators, and managing data-driven campaigns through our proprietary technology. Our clients include some of the most renowned brands globally, spanning lifestyle, FMCG, and tech sectors.As part of SAMY, a global agency network for social media and creator marketing, we are connected with over 970 experts across 20 locations. This provides international perspectives, projects in approximately 55 markets, and the opportunity for you to develop beyond borders. Note: Our application process is partly supported by an AI assistant that conducts the initial interview. More information will be provided during your application process.YOUR ROLEEstablish and maintain long-term relationships with top-tier clients (focus: DACH region).Provide advisory services on customer experience and social media topics using Sprinklr as a platform.Collaborate with Sprinklr, our teams, and international specialists to develop optimal solutions for our clients.Not only will you contribute, but you will also manage implementation projects from planning to go-live, facilitate workshops, foster team collaboration, and drive process improvements.Identify business opportunities, engage in proposal development, and ensure an exceptional customer experience.

YOUR MISSION: Be part of a transformative journey in customer experience powered by Agentic AI. As a Strategic Engagement Manager at Parloa, you will play a pivotal role in ensuring the success of our most valued enterprise customers. Your responsibility is to establish Parloa as an essential partner—turning each client's AI vision into tangible business results while fostering enduring partnerships. You will lead prominent organizations through their AI and customer experience transitions—overseeing the implementation process across Product, Engineering, Deployment, and partner teams to ensure timely and impactful rollouts. You will act as the enterprise owner, enhancing customer health, realizing value, and driving growth across various regions and functions. Collaborating with Account Executives, Value Consultants, Solution Engineers, and our partner ecosystem, you will leverage success to cultivate long-term growth. Ultimately, you will empower some of the most innovative companies to unlock the full potential of Agentic AI, solidifying Parloa’s role as their key transformation partner. IN THIS ROLE YOU WILL: Manage Parloa’s most strategic enterprise relationships, developing success plans, KPIs, and measurable outcomes from the outset. Transform executive-level aspirations in AI and customer experience into widespread enterprise impacts across multiple business units and geographies. Ensure excellence in implementation and delivery—overseeing timelines, dependencies, and cross-functional collaboration for smooth, timely, and high-impact launches. Cultivate and maintain deep, trust-based relationships with senior stakeholders, evolving Parloa’s status from a solution provider to a long-term strategic partner. Demonstrate and communicate value through data-driven storytelling, executive business reviews, and success narratives that highlight impacts clearly and credibly. Identify and seize expansion opportunities by utilizing proven successes to increase adoption across regions, functions, and use cases. Represent Parloa as a leader in Agentic AI, customer experience transformations, and enterprise innovation.

Synthflow AI is a leading no-code platform that specializes in deploying voice AI agents designed to automate phone calls across contact center operations and business process outsourcing (BPO) at scale. Our mission is to empower mid-market and enterprise organizations to manage routine calls efficiently, saving valuable time and resources.Our AI agents have made a significant impact:Saved over 5 million hours in contact center operations.Increased call answer rates by 35% compared to non-AI operators.Handled 45 million calls with an impressive 99.9% uptime.Supported by Accel, Atlantic Labs, and Singular, and trusted by over 1,000 customers, we are at the forefront of a transformative shift towards sophisticated and accessible conversational AI.About the RoleAs the AI Delivery Manager, you will take ownership of the complete delivery process for enterprise Voice AI programs—from signed Statement of Work (SOW) or Proof of Concept (POC) through to go-live and handover—ensuring customers achieve measurable outcomes within budget and on schedule.In this role, you will oversee every project and production deployment from the moment contracts are signed to the go-live phase and subsequent renewals. You will act as the project leader, ensuring timelines are met, customer satisfaction is maintained, and our internal teams are coordinated effectively.While you will not be coding or building agents (that is the role of the Solution Engineer), you will be the orchestrator—tracking progress, resolving issues, managing project scope, keeping communication lines open with customers, and escalating challenges internally as needed. Your efforts will directly contribute to the timely launch of projects and the retention of customers.

Join the DeepL TeamDeepL is a leading global AI product and research enterprise dedicated to crafting secure, intelligent solutions addressing complex business challenges. With a clientele exceeding 200,000 businesses and millions of individuals across 228 international markets, our Language AI platform is trusted for human-like translations, enhanced writing, and real-time voice translations. As a company distinguished by innovation, quality, and security, DeepL is expanding its horizons beyond language models with products such as DeepL Agent, an autonomous AI assistant that revolutionizes productivity for businesses and knowledge workers alike. Established in 2017 under the leadership of CEO Jarek Kutylowski, our team has grown to over 1,000 dedicated professionals, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to establish ourselves as the global frontrunner in dependable AI technology, delivering products that enhance communication, strengthen connections, and generate significant impact. We invite talented individuals like you to embark on this journey with us. If you're eager to influence the future of AI and enhance your career in a dynamic, purpose-driven setting, DeepL is your ideal destination.What Makes Us UniqueOur distinctive combination of state-of-the-art AI technology, meaningful work, and a thriving culture truly sets us apart. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by streamlining work processes, enhancing intelligence, and fostering connectivity.Feedback about our workplace culture is overwhelmingly positive, attributed to our technology that helps millions communicate and collaborate more effectively every day, along with the trust, curiosity, and care embedded in our organizational ethos.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Discover more about life at DeepL on LinkedIn, Instagram, and our Blog.About the RoleAs the Staff Product Manager for Voice Meetings, you will take full ownership of DeepL’s essential Voice product from inception to execution. Your mission is straightforward: drive growth in usage, revenue, and customer impact, while solidifying Voice Meetings as the premier solution for real-time translated meetings in the industry.

YOUR MISSION: Join our vision to transform customer experience through Agentic AI and inspire others to do the same. As the Team Lead for Enterprise Customer Engagement in the DACH region (f/m/d) at Parloa, you will spearhead and nurture a dynamic team of Enterprise Customer Engagement Managers. Your responsibilities include driving customer success, enhancing team performance, and amplifying Parloa's impact in the Enterprise sector. Combining strategic customer leadership with effective people management, you will empower your team to guide enterprise customers from implementation through to adoption, optimization, and growth, consistently elevating standards of execution, collaboration, and customer satisfaction. This role offers you the chance to influence how Parloa scales its customer engagement efforts, cultivate future leaders, and assist enterprise clients in realizing long-term business value through intelligent AI solutions. IN THIS ROLE YOU WILL: Lead and develop a team of Enterprise Engagement Managers, fostering trust, coaching for impact, and enabling your team to excel. Own and drive team KPIs, focusing on adoption, retention, expansion, and excellence in delivery to ensure outcomes are tangible and visible. Serve as an escalation point and problem-solver, assisting your team in overcoming complex stakeholder dynamics and critical customer interactions. Engage with enterprise customers at a strategic level, acting as an executive sponsor, advisor, or escalation point when necessary. Unlock customer value by creating measurable ROI and navigating risks while identifying opportunities for expansion. Facilitate scalable execution by refining and operationalizing processes, playbooks, and automation to support team growth. Act as a transformation partner for customers, advising enterprise organizations through their AI-driven customer experience journey with Parloa and articulating Parloa's value proposition. Collaborate cross-functionally with Sales, Product, Engineering, and Leadership to ensure seamless implementations, robust feedback loops, and customer-centric decision-making.

Join the global leader in language services and technology! In this pivotal role, you will focus on forging new business relationships and acting as a strategic partner within the AI Solutions group (DataForce). As a rapidly growing sector, DataForce provides high-quality data for Human-Machine Interaction to some of the most prestigious technology firms globally. Our team specializes in gathering, enriching, and processing training data for Machine Learning across various AI domains.DataForce is part of the TransPerfect family, the world’s largest provider of language and technology solutions for businesses with a presence in over 100 cities worldwide. We are on the lookout for talented individuals globally.Key Responsibilities:Identify and research potential clients to understand their business and technical requirements.Qualify and quantify opportunities for business growth.Lead the entire sales process from lead generation to closure.Ensure customer success and satisfaction.Draft and implement strategic business plans.Stay updated on industry trends and become a subject matter expert on our products.Utilize TransPerfect’s CRM system to track business opportunities.Collaborate with production and technology teams across diverse time zones and cultures.Generate and manage high-value business deals.Monitor KPIs and provide status reports to stakeholders, including updates on account health and opportunities.Participate in tradeshows and support marketing initiatives through contributions to case studies and social media.Provide accurate forecasts and daily updates.Assist in budget planning and ensuring adherence to financial health in client engagements.Manage stakeholder communications effectively.Facilitate technology adoption and training for internal and client teams.

Role Overview airapps is looking for an AI Product Manager in the Berlin Metropolitan Area. This position focuses on building new AI-driven products that reach users worldwide. The AI Product Manager works closely with teams across the company to shape features based on market needs and manages products from initial idea through to launch. What You Will Do Work with cross-functional teams to define and deliver AI-powered solutions Translate user and market requirements into clear product features Oversee the full product lifecycle, from concept through release

Mendix builds a low-code application development platform used by organizations worldwide to launch new ideas quickly. Since joining Siemens in 2018, Mendix has blended the scale of a global software company with the flexibility of a fast-growing team. The Solutions Engineer - Core AI position is available in several cities: London, Rotterdam, Amsterdam, Munich, Berlin, Erlangen, Frankfurt, or Stuttgart. This role centers on developing and scaling hybrid agentic workforces by combining low-code tools, AI, data, and system integrations. The goal is to help organizations efficiently create and orchestrate agents and applications. What you will do Design and build customer-facing prototypes and lighthouse projects to test and validate AI-driven integration scenarios. Lead strategic workshops and technical sessions with both customers and internal teams, focusing on agentic AI workflows and advanced integrations. Transform successful customer projects into reusable assets, such as reference architectures, blueprints, accelerators, and scalable patterns. Act as the technical lead for agentic system design, guiding tool selection, orchestration, and multi-agent strategies. Develop and manage complex integration architectures to ensure smooth operation across diverse platforms.

Join Zoi as a Cloud Solution Architect (m/f/d) and be at the forefront of revolutionizing manufacturing and retail industries through AI-driven strategies that yield tangible business outcomes. At Zoi, we don't merely advise; we actively implement, manage, and scale solutions that make AI adoption a competitive edge.Our European teams are expanding, and we are seeking driven professionals in Stuttgart, Berlin, Cologne, Barcelona, Figueres, Sevilla, and Las Palmas. Additionally, we welcome talent at our international locations in Guadalajara, Queretaro, Mexico City, and Ho Chi Minh City. Choose your ideal Zoi city and enjoy the opportunity for travel between locations!Your Role:Lead and inspire clients on innovative technologies including cloud solutions, Infrastructure as Code, Git, and DevOps.Utilize your analytical skills to design and develop architectures for both existing and new solutions.Oversee and manage a diverse range of cloud systems, ensuring seamless deployment and operation.Be part of our global third-level support team, tackling challenging issues head-on.Who You Are:You hold a Bachelor's or Master's degree in Computer Science, Information Systems, or a related field, or possess equivalent professional experience.With a minimum of 3 years in the IT industry, you bring fresh perspectives and valuable insight to our team.Your foundational knowledge in scripting or programming languages, such as PowerShell and Python, complements your expertise.Experience in virtualized environments (e.g., VMware, HyperV) or IaaS platforms (e.g., AWS, Azure, GCP) is a plus.Your problem-solving skills enable effective troubleshooting and issue resolution.A solid understanding of IPs and ports is essential.You stay updated with cutting-edge technologies such as Infrastructure as Code (e.g., Terraform), Serverless architectures, and HashiCorp Vault.You excel in customer interaction, delivering exceptional service and fostering collaborative relationships with project partners.

At Intercom, we are revolutionizing customer service through innovative AI solutions, striving to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, is the most advanced customer service AI available, enabling businesses to provide round-the-clock, flawless service and significantly enhance customer interactions. Fin seamlessly integrates with our Helpdesk, creating an all-encompassing solution known as the Intercom Customer Service Suite, designed to tackle complex queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting a new benchmark for customer service. Our core values drive us to push boundaries, operate with speed, and deliver unparalleled value to our clients.We believe in the importance of speed, and Berlin epitomizes this with its unique combination of technical expertise and vibrant creative culture. It is a globally connected city, closely situated to our R&D hubs in Dublin and London, making it the ideal environment for top-tier technical talent to flourish and collaborate on ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals in engineering, AI, data science, product, and design. Joining us now means becoming part of the foundational R&D team in this region, allowing you to leave a lasting impact as we develop the world's leading customer agent!What’s the opportunity?We are seeking Senior Product Engineers to join our AI Group, focusing on the development of Intercom’s AI-driven products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining a deep understanding of our products, customer needs, and our ML tech stack.Your role will involve defining innovative ML features, researching suitable algorithms, and rapidly deploying prototypes to our customers. Our team is highly product-focused, working in partnership with Product and Design teams to expedite our production processes. Thanks to our dedicated engineering team, we frequently transition from successful offline tests to production within weeks.We are passionate about leveraging machine learning technology, having productized everything from classic supervised models to groundbreaking unsupervised clustering algorithms and transformative applications of transformer neural networks. We rigorously test and measure the real customer impact of every model we implement.

Veeva Systems is a mission-driven organization at the forefront of industry cloud solutions, dedicated to enabling life sciences companies to deliver therapies to patients more swiftly. As one of the fastest-growing SaaS firms in history, we achieved over $2 billion in revenue last fiscal year, with exciting growth prospects on the horizon.Our core values—Doing the Right Thing, Ensuring Customer Success, Supporting Employee Success, and Maintaining Speed—guide us. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you with the flexibility to work from home or in the office, ensuring you thrive in your preferred environment.Join us in transforming the life sciences sector, and making a meaningful impact on our customers, employees, and communities.Role OverviewAs an Engagement Manager in our Quality Business Consulting team, you will spearhead complex and innovative consulting projects tailored for Veeva's clients in the Quality space. Your responsibilities will include leading teams, planning, organizing, and overseeing the delivery of projects. You will play a crucial role in enhancing our brand presence in the market, cultivating our customer network, and identifying and securing new opportunities to support our clients.

About scaleon: We are scaleon, a strategic consultancy dedicated to empowering organizations not just to discuss transformation but to implement it effectively. In a world where stagnation equates to regression, we assist businesses in actively shaping their futures through clear strategies, sustainable structures, and a culture that embraces change.Our mission is to transition companies from concept to execution. Whether it’s strategy execution, organizational development, or scaling operations, we support leadership teams in transforming ambitious goals into measurable successes. We think analytically, act pragmatically, and design impactful transformations.If you’re looking to work in an environment that marries strategic foresight with genuine implementation power, scaleon is the place for you. Here, you will drive transformations that make a difference for companies, markets, and people.Your Impact:You will lead pioneering consulting projects in strategy execution, transformation management, and change management.You will collaborate directly with the top management of our clients, ranging from mid-sized businesses to DAX-listed corporations, as well as tech-driven and international scale-ups.You will build trust and develop long-term client relationships while nurturing them.You will lead project teams typically composed of one to four members.You will promote career growth within your team by fostering an inclusive culture of mentoring, continuous learning, and feedback.You will work on current key issues across various industries and markets, crafting tailored solutions for our clients.

Veeva Systems Inc. is a purpose-driven leader in the industry cloud, dedicated to accelerating the delivery of therapies to patients. As one of the most rapidly expanding SaaS companies in history, we achieved over $2 billion in revenue last fiscal year, with substantial growth opportunities on the horizon.Our core values at Veeva are: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not just a public company; we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you to choose your optimal work environment, whether it's from home or in the office.Join us in transforming the life sciences industry, as we strive to create a positive impact on our customers, employees, and the communities we serve.The RoleAs an Engagement Manager in our R&D Consulting team, you will lead innovative consulting projects tailored for Veeva's clients in the research and development sector. This role will involve managing teams, overseeing project delivery, and ensuring all aspects of the consulting process are meticulously planned and executed. You will play a crucial role in enhancing our brand presence in the market, expanding our customer network, and securing new projects that address complex business challenges. Your focus will be on pivotal areas including Clinical Development, Regulatory Affairs, Pharmacovigilance/Drug Safety, and Quality Management.

At Insider One, we are excited to present the opportunity for a Solution Consultant focused on the DACH region. Join us as we revolutionize the marketing and customer engagement landscape through our innovative platform.About Insider OneWe pride ourselves on being the premier platform that consolidates all essential marketing and customer engagement tools into one accessible solution, empowering teams to achieve unparalleled success.Founded with a vision to democratize cutting-edge technology and emerging communication channels, Insider One has rapidly grown to encompass over 1,500 talented individuals from more than 50 nationalities across 30 global offices.With artificial intelligence at the heart of our operations and an integrated Customer Data Platform (CDP), we facilitate seamless data integration, personalized experiences, and journey orchestration across a diverse array of supported channels such as WhatsApp, SMS, Email, Web, App, and Site Search.Our recent triumph in securing a $500 million Series E funding round led by General Atlantic has positioned us as a market leader, backed by esteemed investors including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We proudly serve over 2,000 customers, ranging from rapid-growth startups to Fortune 500 giants like Samsung, Nike, L’Oreal, Singapore Airlines, and more.As one of the few woman-founded, women-led B2B SaaS unicorns globally, we are celebrated for our commitment to excellence. Our continued recognition as a leader in marketing and customer engagement capabilities underscores our dedication to innovation and customer satisfaction. Join us to be part of a trailblazing journey!

About UsAt reliant-ai, we are dedicated to transforming decision-making in an age of overwhelming information. Our mission is to develop the next generation of machine learning software, leveraging generative AI to analyze critical data sources and deliver comprehensive, factual answers to complex inquiries.We believe that the true potential of generative AI can only be achieved by tackling the world's most significant information challenges. With over two decades of expertise in reinforcement learning and natural language processing, we are poised to make a substantial impact in this field.Our team consists of scientists, builders, and entrepreneurs who have pioneered some of the most influential AI applications. Having led teams at industry giants like Google, DeepMind, and EY Parthenon, we now connect cutting-edge AI research with the biopharma sector.

Role Overview LinkedIn is hiring an AI Enablement Manager in Berlin to help teams across the company adopt and integrate AI technologies. This role focuses on supporting business units as they use AI to streamline processes, make better decisions, and work more efficiently. What You Will Do Work with cross-functional teams to find opportunities for AI implementation Advise teams on how to use AI tools to meet business goals Ensure AI solutions fit with overall company objectives

We are on the lookout for an innovative and dynamic Engagement Manager to join our team at dreessommerse. In this pivotal role, you will spearhead strategic initiatives within our ecosystem and drive co-creation efforts with our partners. Your expertise will be essential in fostering collaborative relationships and ensuring the successful execution of projects that align with our vision.