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Senior Hardware Quality Engineer

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Your QualificationsA minimum of 7 years of experience in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices and peripherals. Proficient in creating test plans, validation protocols, sampling plans, and establishing quality gates for product launches. Experience in troubleshooting hardware issues in the field, including networking fundamentals, peripherals, and device operating system behaviors/logs, to effectively isolate failure modes and support investigations. Demonstrated expertise in root cause analysis, CAPA/8D methodologies, and supplier management including audits and scorecards. Strong analytical capabilities, with a knack for extracting insights from RMAs, support tickets, and operational data to identify trends. Proven ability to work collaboratively across functions including Product, Hardware Operations, Support, and Sales teams.

About the job

Welcome to Lightspeed! We appreciate your interest

Are you in search of a new career opportunity, or simply exploring your options? You might be in the perfect spot!

We are currently seeking a Senior Hardware Quality Engineer to lead and enhance the quality systems within Lightspeed's hardware ecosystem, which includes payment terminals, printers, networking devices, tablets, and POS accessories. Your role will be pivotal in ensuring our devices not only meet rigorous performance standards but also that any failures are swiftly addressed and resolved throughout our product range.

Your Responsibilities

  • Develop and uphold a comprehensive quality strategy that incorporates a robust testing framework, quality gates, and clear acceptance criteria across our hardware offerings.

  • Lead systematic investigations into hardware failures, executing root cause analyses, and formulating and implementing effective containment plans.

  • Establish and manage supplier performance metrics and inspection protocols for incoming inventory.

  • Assist in the triage and decision-making process for product returns.

  • Generate and disseminate regular quality dashboards and reports for stakeholders and leadership.

  • Collaborate with the broader team to accomplish organizational goals, even if this involves venturing beyond the typical scope of your role.

Your Qualifications

  • A minimum of 7 years of experience in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices and peripherals.

  • Proficient in creating test plans, validation protocols, sampling plans, and establishing quality gates for product launches.

  • Experience in troubleshooting hardware issues in the field, including networking fundamentals, peripherals, and device operating system behaviors/logs, to effectively isolate failure modes and support investigations.

  • Demonstrated expertise in root cause analysis, CAPA/8D methodologies, and supplier management including audits and scorecards.

  • Strong analytical capabilities, with a knack for extracting insights from RMAs, support tickets, and operational data to identify trends.

  • Proven ability to work collaboratively across functions including Product, Hardware Operations, Support, and Sales teams.

Your Character

  • You exhibit extreme ownership: able to work independently, take initiative, and accept responsibility for your work.

About Lightspeed Commerce

Lightspeed Commerce is a leading provider of cloud-based commerce solutions, empowering businesses of all sizes to manage their operations with efficiency and ease. Our innovative tools facilitate seamless transactions and provide valuable insights, ensuring our customers stay ahead in a competitive marketplace.

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