About the job
Why Join Nebius?
Nebius is at the forefront of a transformative era in cloud computing, poised to cater to the global AI economy. We empower our clients with the essential tools and resources to tackle real-world challenges and revolutionize industries, all while avoiding hefty infrastructure costs and the necessity of extensive in-house AI/ML teams. Our team operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most innovative leaders and engineers in the domain.
Our Work Environment
Headquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D hubs across Europe, North America, and Israel. Our workforce of over 1400 includes more than 400 highly skilled engineers with profound expertise in hardware and software engineering, along with an in-house AI R&D team.
The Role
We are seeking a Senior Hardware Support Engineer to take charge of production hardware reliability in expansive, mission-critical data center environments. This pivotal role lies at the intersection of hardware engineering, operations, and vendor management, ensuring fleet stability, swift root cause identification, and ongoing enhancement of server and platform reliability.
You will serve as the senior escalation point for intricate hardware and firmware issues impacting production systems, leading investigations from initial symptoms to root causes and coordinating resolutions across engineering teams, vendors, and on-site personnel. The ideal candidate will possess strong analytical skills, a structured approach to problem-solving, and extensive hardware expertise in high-density, performance-critical infrastructure settings.
Your Responsibilities Will Include
- Leading root cause analysis for complex hardware and firmware failures across production fleets.
- Aggregating recurring problems and error patterns to identify systemic reliability issues.
- Acting as the senior escalation point for hardware-related incidents affecting availability or performance.
