Senior Help Desk Analyst - Application Support

360itprofessionalsDurham

On-site Full-time

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Experience Level

Senior

Qualifications

To be successful in this role, candidates should possess:Proven experience in help desk support or application support roles. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Familiarity with application monitoring tools and ticketing systems. Ability to work well under pressure and manage multiple tasks simultaneously.

About the job

Join our dynamic team at 360itprofessionals as a Senior Help Desk Analyst in Application Support. In this role, you will be responsible for providing top-notch technical assistance and support to our clients, ensuring their applications run smoothly and efficiently. You will troubleshoot issues, manage escalated requests, and collaborate closely with the development team to enhance application performance.

About 360itprofessionals

360itprofessionals is a leading IT solutions provider committed to delivering exceptional service and innovative technology solutions. Our team is dedicated to fostering a collaborative and inclusive work environment where every employee can thrive and contribute to our clients' success.

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Bilingual Help Desk Analyst (Spanish) - Local Candidates Preferred

360itprofessionals1

Full-time|On-site|Durham

Are you a passionate and skilled individual with bilingual proficiency in Spanish and English? Join our dynamic team at 360itprofessionals1 as a Bilingual Help Desk Analyst. In this role, you will provide exceptional customer service and technical support to our diverse clientele. Your ability to communicate in both languages will be instrumental in ensuring…

May 2, 2017

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Bilingual Help Desk Analyst - Spanish Speaker in Durham, NC

360itprofessionals

Full-time|On-site|Durham

Join our dynamic team at 360itprofessionals as a Bilingual Help Desk Analyst! We are looking for a motivated individual fluent in both English and Spanish to provide exceptional technical support to our clients. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and ensuring high levels of customer satisfaction.Your expertise will help us enhance our service delivery while communicating effectively with our diverse client base. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you!

May 2, 2017

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Help Desk Analyst

Arete Technologies Inc.

Full-time|On-site|Durham

Are you passionate about providing exceptional technical support? Join Arete Technologies Inc. as a Help Desk Analyst and be the first point of contact for our clients. You will troubleshoot hardware and software issues, provide solutions, and ensure that our users have a seamless experience. Your expertise will contribute to our mission of delivering outstanding service and support.

Jun 29, 2017

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Senior Help Desk Analyst - Application Support

360itprofessionals

Full-time|On-site|Durham

Oct 21, 2016

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Customer Service Representative Bilingual Preferred

PLS

On-site|On-site|1007 N Miami Blvd, Durham, NC

Join our dynamic team as a Bilingual Customer Service Representative at PLS! Located at 1007 N Miami Blvd, Durham, NC, you will be the face of our company, delivering exceptional service and educating our customers about our diverse financial products. In this role, you will ensure compliance with all regulations while maintaining a balanced cash drawer and a clean store environment. Your contributions will help us build lasting relationships with our customers, making a positive impact in their financial journeys.

Dec 8, 2025

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Business Analyst with Curam Experience - Certification Preferred

360 IT Professionals

Full-time|On-site|Durham

Join our dynamic team at 360 IT Professionals as a Business Analyst specializing in Curam solutions. We are seeking an enthusiastic and detail-oriented individual who thrives in a collaborative environment. As a Business Analyst, you will be responsible for analyzing business needs, defining project requirements, and ensuring successful implementation of Curam software solutions.Your expertise in Curam and relevant certifications will greatly enhance our projects, making you a valuable asset to our team. If you are passionate about driving business improvements through technology, we encourage you to apply!

Jul 5, 2017

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Shift Supervisor Bilingual Preferred

PLS

On-site|On-site|1007 N Miami Blvd, Durham, NC

Location: 1007 N Miami Blvd, Durham, NC 27704About PLS: At PLS, we believe in providing exceptional financial services with a customer-first approach. As a prominent retail provider, PLS stands for People, Location, and Service, emphasizing our commitment to our customers and our dedicated team. With over 200 financial service centers across 12 states, we aim to offer convenient financial solutions that meet our customers’ daily needs. Founded in 1997 by Bob and Dan Wolfberg, we pride ourselves on being a transparent and affordable alternative to traditional banking.Position Overview: As a Shift Supervisor, you will play a pivotal role in leading our store's team to deliver exemplary customer service, achieve operational goals, and uphold company standards. You will perform the functions of a Customer Service Representative while assisting the Assistant Store Manager in daily operations, ensuring that our team thrives in a collaborative environment.

Dec 8, 2025

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Bilingual (Spanish) Licensed Practical Nurse (LPN) for Home Care | 1:1!

BAYADA Home Health Care

Join our Raleigh Skilled Nursing Office as a passionate Bilingual Licensed Practical Nurse (LPN) and make a difference in the lives of our clients. We believe our clients and their families deserve the highest quality care delivered with compassion, excellence, and reliability. Why Choose BAYADA? Comprehensive onboarding and training from Day 1. Hands-on skills training in our simulation lab and client meet-and-greets before working independently. Access to 24/7 on-call support for clinical and administrative queries. A supportive culture with the independence of a home care nurse! All BAYADA Skilled Nurses Enjoy: Weekly paychecks Flexible schedules tailored to your needs Transparency in available hours with real-time access to open shifts One-on-one client care Scholarship opportunities, free courses, and ongoing training $1,200 nurse referral bonus What Your Day Will Look Like at BAYADA: Travel to one client nearby Execute and document doctors' orders Conduct assessments and monitor clients' conditions Document observations and evaluations Empowered to perform skills with autonomy We’re Honored to be Recognized as: Newsweek's Greatest Workplace for Overall, Women, Parents & Families, and Diversity Forbes Best Employers for Veterans Qualifications for a Private Duty LPN: Graduation from an accredited practical nursing program Current LPN license in North Carolina Bilingual in Spanish is required Passion for home care and client-centered service

Apr 10, 2026

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Core Crew Member (Front Desk & Sales) - Durham, NC

solidcore

Part-time|On-site|Durham, North Carolina

Join the vibrant team at solidcore as a Core Crew Member! We are seeking a motivated and friendly individual who excels in customer interaction and sales support. In this part-time role, you will be the first point of contact at our studio, providing essential front desk and administrative assistance to our Head Coach and Community Manager. Your contributions are vital in driving sales, enhancing our studio’s visibility, and ensuring every visitor enjoys a professional and welcoming experience.

Jan 10, 2025

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Curam Business Analyst

360IT Professionals

Full-time|On-site|Durham

Join our dynamic team at 360IT Professionals as a Curam Business Analyst. In this role, you will leverage your expertise in Curam solutions to drive projects that enhance our clients' operations. You will work collaboratively with stakeholders to gather requirements, analyze business needs, and implement effective solutions that meet organizational objectives.

Nov 18, 2016

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Network Security Analyst

Collabera

Full-time|On-site|Durham

Join our dynamic team at Collabera as a Network Security Analyst. In this role, you will be responsible for safeguarding our organization's networks and systems against security threats. Your expertise will help in identifying vulnerabilities and implementing security protocols to protect sensitive data.

Mar 8, 2016

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Asbestos Analyst

Eurofins Scientific

Full-time|On-site|Durham

Join Eurofins Scientific as an Asbestos Analyst in Durham, NC. In this pivotal role, you will play a crucial part in analyzing samples for asbestos content, ensuring compliance with environmental regulations and maintaining safety standards. Your expertise will contribute to the health and safety of communities by providing accurate assessments and reports.

Nov 29, 2021

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MTPS Business Analyst

Procom Services

Contract|On-site|Durham

Join Procom Services as a MTPS Business Analyst for a contract opportunity in Durham, NC.As a vital member of our team, you will support multiple active projects by conducting thorough business requirements analysis, creating comprehensive project documentation, and facilitating the transition to production-level delivery environments.Key Responsibilities:Collecting, translating, and analyzing business requirements for IT projects into functional specifications.Documenting user needs, program functions, and processes necessary for system development or modification.Collaborating closely with project managers to develop project-phase plans and implementation timelines.Documenting workflows and recording the outcomes of business analyses.Securing contracts or customer sign-offs to initiate proposed projects.Clarifying software functionality issues to external clients throughout the development phase.Monitoring project progress to ensure deadlines are met, along with producing weekly reports for clients and project managers.

Jun 7, 2016

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Big Data Analyst

Sonsoft Inc.

Full-time|On-site|Durham

Join Sonsoft Inc. as a Big Data Analyst, where you will have the opportunity to work with cutting-edge technologies and contribute to impactful data-driven decisions. In this role, you will analyze vast datasets to uncover insights that drive business strategies and enhance operational efficiency.

Jul 17, 2017

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Business Analyst at itexcel2 | Durham

itexcel2

Full-time|On-site|Durham

Assessing and refining business processes to forecast requirements and identify opportunities for enhancement while developing and implementing effective solutions.Leading continuous evaluations of business workflows and formulating strategies for optimization.Keeping abreast of the latest technological advancements in IT to automate and modernize business systems.Facilitating meetings and presentations to share insights and findings with stakeholders.Conducting thorough requirements analysis.Documenting and conveying results effectively to relevant parties.Communicating insights and strategic plans to cross-functional teams and management effectively.Collecting vital information from stakeholder meetings and generating impactful reports.Collaborating closely with clients, technical teams, and management personnel.Providing leadership, mentorship, and guidance to junior team members.Managing resource allocation and ensuring cost effectiveness.Confirming that solutions align with business objectives and requirements.Executing user acceptance testing.Overseeing project management, developing detailed project plans, and tracking progress.Updating, implementing, and maintaining operational procedures.Prioritizing initiatives according to business needs and requirements.Acting as a liaison between stakeholders and users.Balancing competing resources and priorities efficiently.Monitoring project deliverables to ensure timely completion.

Sep 21, 2023

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Curam Business Analyst - Skype Interview Opportunity in Durham, NC

360IT Professionals

Full-time|Remote|Durham

Join our dynamic team at 360IT Professionals as a Curam Business Analyst! We are seeking a detail-oriented and analytical individual to help us enhance our Curam solutions. As a key member of our team, you will collaborate with stakeholders to gather requirements, develop specifications, and support implementation initiatives. This role requires effective communication skills and a strong understanding of business analysis principles.

May 8, 2017

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Urgent Opening: Curam Business Analyst

360IT Professionals

Full-time|On-site|Durham

We are urgently seeking a skilled Curam Business Analyst to join our dynamic team at 360IT Professionals. In this role, you will leverage your expertise in Curam to analyze business needs, gather requirements, and provide actionable insights to drive project success. Your analytical prowess will be crucial in optimizing our existing systems and processes.

Apr 27, 2017

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Membership Analyst at Mindlance | Durham

Mindlance

Full-time|On-site|Durham

As a Membership Analyst, you will play a crucial role in supporting our membership operations. Your responsibilities will include analyzing membership data, generating reports, and collaborating with the team to enhance our membership services. We are looking for a detail-oriented professional with a passion for data analysis and a commitment to improving member satisfaction.

Jan 31, 2017

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Data Analyst at Collabera | Durham

Collabera

Full-time|On-site|Durham

Join our dynamic team at Collabera as a Data Analyst where you'll play a crucial role in analyzing data trends, generating insights, and supporting decision-making processes. This position offers an exciting opportunity to work with various datasets and collaborate with cross-functional teams to drive business success.

Jan 14, 2016

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SAS Analyst in Energy Markets

Connect Executive Resourcing Limited

Full-time|On-site|Durham

Join a leading energy firm in North East England as a SAS Analyst. We are looking for a skilled numerical analyst to enhance our expanding credit risk teams through insightful SAS analysis.Key Responsibilities:Assess and optimize policy rules, scorecards, and performance tests, proposing improvements as needed.Analyze operational credit risk indicators and suggest enhancements to balance manual and automated decision-making processes.Create and manage regular management information (MI) reports to monitor credit risk KPIs and strategy performance.Produce accurate forecasts of credit losses.Identify necessary changes in credit strategies, systems, and processes through data-driven analysis.Formulate proposals based on analytics to assess the long-term value of changes.Provide credit loss assumptions for various business proposals, including product development and marketing campaigns.Design and maintain data tables to ensure efficient re-use across analytical projects.Collaborate with colleagues and suppliers to define requirements and implement new credit risk capabilities.

Nov 29, 2018

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Senior Help Desk Analyst - Application Support

Experience Level

Qualifications

About the job

About 360itprofessionals

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