Senior Implementation Engineer - Five9/CCaaS Solutions

Join Our Team as an Implementation EngineerAt EngFlow, our mission is to empower developers by significantly accelerating software builds and tests. We provide a cutting-edge cloud-based, distributed service designed to optimize developer workflows through efficient remote execution and caching techniques, resulting in enhanced productivity and product quality.Supported by esteemed investors, EngFlow is at the forefront of transforming how organizations build software and deliver high-quality products. Our solutions can accelerate builds by ten times or more, while our observability platform offers actionable insights for continuous improvement. Founded by notable contributors to Bazel, we create innovative tools that help engineering teams—ranging from startups to Fortune 500 companies—maximize developer velocity and optimize build performance.Discover more about our vision, culture, and team: EngFlow | Watch Our VideoWe are currently seeking an Implementation Engineer to be the primary technical advocate for our customers. In this role, you will support engineering teams throughout their trial periods and ongoing usage, assist them in integrating and optimizing their build workflows, and collaborate with internal teams to deliver an exceptional user experience.

Location: Austin (Domain), TX (In-office 4x per week)Company: Kizen, www.kizen.comAbout UsKizen is at the forefront of innovation, utilizing our advanced platform, AI Agents, and True Context Technology (TCT) to power essential experiences for top organizations in highly regulated sectors, including insurance, healthcare, and financial services.Our platform streamlines and automates critical workflows—helping insurance agents manage contracts and commissions, enabling healthcare providers to offer proactive patient care, and empowering financial institutions to automate document classification and data extraction.With Kizen, developers can seamlessly create new enterprise applications and impactful AI agents, while business users can easily customize dashboards and agents through natural language processing, low-code solutions, or traditional coding—all within one unified platform.In a matter of days, what used to take months or years can now be accomplished. Kizen merges powerful pre-built agents and use cases with a robust enterprise platform for automation and data integration, all built on a scalable and trustworthy AI-first architecture.We are committed to addressing real operational challenges and enabling the world's most complex organizations to operate more efficiently, intelligently, and humanely.Join us in revolutionizing industry operations—one workflow, one agent, and one customer success story at a time.About the RoleThis is an exceptional opportunity for a visionary leader eager to be at the core of the AI revolution aimed at enhancing human experiences. As the VP of Implementations for Insurance, you will play a pivotal role in ensuring that our diverse clientele—from Fortune 100 enterprises to local small businesses—not only embrace our solutions but also excel with them. You will collaborate closely with our CEO and CTO to drive the successful adoption of our rapidly evolving platform.In this dynamic position, you will lead our teams responsible for:Executing enterprise technology implementations that are both seamless and impactful, leveraging your technical acumen and strategic insights. You’ll engage with clients across various industries, including healthcare, insurance, and financial services, customizing solutions to address their specific requirements while advocating for the transformative potential of automation and AI to ensure their ongoing success.Facilitating implementations for mid-market companies that aim to quickly and cost-effectively integrate AI and automation into their operations.Building, training, and supporting our expanding network of certified partners.

As an Implementation Manager at Dealpath, you will play a crucial role in guiding our clients through the successful implementation of our innovative software solutions. You will be the bridge between our clients and our technical team, ensuring a seamless onboarding experience. Your expertise in project management and client relations will be vital as you lead projects from initiation to completion, driving customer satisfaction and engagement.

Join our award-winning AI marketing SaaS company as an Implementation & Onboarding Specialist. In this pivotal role, you will be responsible for ensuring our clients successfully integrate and utilize our innovative solutions. You will work closely with customers, guiding them through the onboarding process and addressing any questions or challenges they may encounter. Your expertise will be crucial in optimizing their experience and driving their success with our platform.

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.

Role Overview The Implementation Specialist at Dealerware helps new customers get started with our platform. This role focuses on guiding clients through onboarding, learning about their goals, and making sure our solutions fit their needs. The work centers on smooth integration and building strong customer relationships from the start. What You Will Do Collaborate with customers to understand their requirements and business processes Deliver tailored solutions that fit each client’s operations Support customers through every step of the onboarding process Ensure the Dealerware platform integrates smoothly into client workflows Help drive customer satisfaction and foster long-term partnerships Location This position is based in Austin Downtown, TX.

Job OverviewJoin our dynamic team at Wise as a Senior Implementation Manager in Austin, where you will play a pivotal role in the expansion of the Wise Platform through high-impact partner integrations. Your efforts will directly contribute to achieving our regional growth objectives, collaborating closely with Solutions Engineering, Product, Compliance, Operations, and Sales teams to ensure efficient project delivery at the highest standards.In this position, you will spearhead complex implementations for some of the largest banks and businesses in the world. From project kickoff to successful launch, your strong program management skills will be essential in delivering on-time, high-quality integrations.As you navigate various markets, you will implement both new and existing solutions, adeptly overcoming challenges through advanced problem-solving and influential communication. You must be equally proficient in business and technical environments, establishing trust with executive and engineering teams, as well as both internal and external stakeholders.This opportunity is ideal for a seasoned professional with a proven history of executing complex programs within financial services, especially in the banking and payments sectors. If you are enthusiastic about financial technology and excel in a fast-paced, dynamic setting, we encourage you to apply.Key Responsibilities:Lead intricate implementation projects for major banking institutions and businesses, managing the process from kickoff to launch while ensuring timely and high-quality outcomes.Utilize strong problem-solving and influencing skills to navigate and resolve project blockers, effectively engaging in both business and technical discussions.Apply governance expertise to oversee project scope, timelines, and accountability, while identifying risks and ensuring compliance with regulatory requirements.Manage delivery risks associated with projects—including financial, compliance, and reputational aspects—ensuring robust mitigation strategies are in place.Foster excellent relationships with partners, ensuring they appreciate the quality of the services we provide.Confidently articulate financial technology solutions and lead initiatives aimed at enhancing project scalability and efficiency.This role offers the chance to:Make a significant impact on the growth of the Wise platform by leading payment partnerships with leading banks and businesses globally.Contribute to scaling the Implementation function through initiatives designed to enhance our processes.Deliver innovative solutions by exploring new methods and approaches.Travel to collaborate with teams and engage with prospects worldwide.

About SwapSwap is revolutionizing the landscape of modern commerce through its cutting-edge AI-native platform. We seamlessly integrate backend operations with innovative storefront experiences, designed for brands eager to sell anything, anywhere.Our platform centralizes global operations and empowers businesses with intelligent workflows, enabling data-driven decisions that protect margins in real-time. From cross-border transactions to demand planning and returns management, our products provide merchants with unparalleled transparency and confidence in their operations.At Swap, we foster a culture that prioritizes clarity, creativity, and shared ownership as we transform the global commerce landscape.About the RoleWe are seeking a dynamic individual who thrives at the intersection of technology, operations, and client engagement. As a Merchant Onboarding Technical Implementation Manager at Swap, you will lead merchants through their entire implementation journey — from technical discovery and solution design to configuration, testing, and launch. You’ll collaborate closely with merchant eCommerce, operations, and technical teams to understand their systems and data flows, configuring the Swap platform to meet their needs while providing expert support through integration challenges and workflow optimization.The ideal candidate will possess strong organizational skills, a solid understanding of technical concepts such as APIs and data structures, and an innate ability to build trusted relationships with clients. Your role will be pivotal in facilitating quick and successful merchant adoption of Swap, ensuring a smooth transition to realizing value from our solutions.Key ResponsibilitiesOversee the complete onboarding process for merchants, managing technical and operational workstreams to guarantee a seamless and timely launch.Conduct thorough technical discovery to assess merchant systems, data structures, workflows, and integration needs.Configure and test merchant environments, including API connections, workflow logic, and platform settings, to align with business objectives.Assist merchants with integration troubleshooting by analyzing payloads, logs, and system behaviors to ensure swift resolution.Maintain clear and proactive communication with merchant stakeholders, offering guidance, updates, and recommendations throughout the onboarding process.Facilitate effective training and enablement sessions to empower merchant teams in adopting Swap’s products and workflows confidently.

Join Everlywell as a Senior Technical Implementation & Accounts Manager within our Clinical Operations team! In this pivotal role, you will lead the technical implementation of our innovative health testing solutions while managing key accounts to ensure our clients receive exceptional service and support.Your expertise will help bridge the gap between technical teams and healthcare providers, ensuring a seamless integration of our services. You will work closely with cross-functional teams to deliver top-notch solutions that meet the needs of our diverse clientele.

Are you driven by the desire to blend your technical knowledge with a commitment to exceptional customer service? As a Solutions Engineer at Lightspeed Systems, you will be instrumental in enhancing customer satisfaction by guiding clients through both pre-sales and post-sales phases. You will work hand-in-hand with our sales, support, and product teams to craft customized solutions tailored to the unique needs of K-12 school districts. This role demands a unique mix of technical proficiency, problem-solving abilities, and excellent relationship-building skills. You will be a pivotal figure in ensuring our solutions are seamlessly implemented, properly configured, and fully leveraged for maximum benefit. If you're excited about making a meaningful difference and becoming a trusted partner for educational institutions across the nation, this is the perfect opportunity for you!

Location: Austin (Domain), TX (In-office 4 days per week)Company: Kizen, www.kizen.comAbout UsAt Kizen, we are pioneers in creating innovative technology that effectively harnesses the power of AI for real-world applications.Our platform is designed to automate critical workflows across various sectors, aiding insurance professionals in managing contracts and commissions, healthcare providers in delivering proactive patient care, and financial institutions in automating data extraction and document classification.The opportunities are limitless. With Kizen, developers can create cutting-edge enterprise applications, while business users can customize their dashboards and agents through AI, low-code, or traditional coding — all within a unified platform.What previously took months or years to establish can now be accomplished in mere days. Kizen merges powerful pre-built agents and use cases with a robust enterprise automation and data connectivity platform, all built on an intuitive AI-first architecture that is simple to implement, scale, and trust.We are focused on solving real operational challenges and supporting some of the world's most complex organizations to operate more efficiently and humanely.Join us in redefining how industries function — one workflow, one agent, and one customer success story at a time.About the RoleAre you ready to help shape the future of work? We are committed to putting AI and intelligent automation into the hands of those who need it most.We are on the lookout for a Senior Data Engineer who excels in developing data pipelines and managing diverse data formats as we launch our next-gen platform.This is a unique chance for an individual eager to be at the forefront of the AI revolution and to contribute to meaningful projects. As a Senior Data Engineer at Kizen, you will collaborate closely with our Senior Director of Ecosystem Engineering and partner with the Implementations team to design and develop scalable data pipelines and system integrations that are integral to our platform.You will work alongside product owners, solutions engineers, and software engineers to execute technical projects that necessitate deep knowledge in data transformation and real-world system integration.Key ResponsibilitiesDesign, develop, and deploy efficient data pipelines and ETL processes with modern software...

At Terminal Industries, we view the logistics yard as the final unexplored territory in supply chain technology—an environment that still relies on outdated methods like clipboards and radios. These yards are critical as they manage the trucks, trailers, chassis, and containers essential to global trade. By harnessing yard-level data, we aim to enhance efficiency, sustainability, and scalability throughout the supply chain.We are developing the world's first AI-driven Yard Operating System (YOS), designed to digitize, automate, and coordinate all activities within the yard. With our advanced Terminal Vision Engine and leading-edge machine learning capabilities, we empower operators with real-time insights, intelligence, and control to reduce dwell times, eliminate unnecessary costs, and increase throughput.The outcome? More secure, intelligent, and efficient yards—and the opportunity to revolutionize a trillion-dollar industry from the ground up. Supported by premier investors and in collaboration with top global logistics firms, we're not just addressing challenges; we're setting the standard for the industry.Joining Terminal means becoming part of a team that is reshaping the landscape of modern logistics. If you're eager to make a significant impact on the flow of goods in the global supply chain, this role offers a unique chance to contribute meaningfully during a vital phase of growth.As the Senior Implementation Manager, you will oversee the complete implementation process of our Yard Operating System for enterprise clients—from project initiation to launch and beyond. This customer-focused role is crucial, positioned at the crossroads of project management, technical alignment, and operational change management. Collaborating closely with Product, Engineering, and Customer Success teams, you will ensure that every implementation is executed on schedule, meets defined objectives, and fosters customer confidence that ensures long-term loyalty.

Join Togetherwork as a Senior Project Manager - SaaS Implementations with a Focus on Data MigrationLocation: Austin, TX (hybrid)Schedule: Full-time | Hybrid (2–3 days in office)Work Authorization Notice:Currently, we cannot provide immigration sponsorship for this role. Candidates must possess valid, unrestricted authorization to work in the country where the position is located.About TogetherworkTogetherwork is a rapidly growing SaaS company with a robust $250M recurring revenue model, featuring over 33 software applications across 12 vertical markets. We empower communities, organizations, and businesses to thrive with purpose-built software tailored to support their unique missions and operations.Based in the vibrant South Congress area of Austin, TX, Togetherwork is committed to customer satisfaction, execution excellence, and operational integrity. Our teams prioritize accountability, collaboration, and ongoing improvement as we establish a modern data foundation for our next growth phase.About the RoleWe are on the lookout for an experienced and highly motivated Senior Project Manager to spearhead large-scale, complex, client-facing software implementation projects. This position demands a strong combination of technical acumen, project management expertise, and outstanding communication skills. You will collaborate with cross-functional teams and external clients to ensure high-quality implementations that meet functional, financial, and timeline objectives while enhancing customer satisfaction.

Join Sapsol Technologies Inc., a leading consulting firm specializing in SAP, Cloud, and Big Data solutions, as an SAP Consultant for our SPIL (Sapsol Product Innovation Lab) project. We are on the lookout for dynamic professionals with expertise in FICO, SD, MM, HCM, SuccessFactors, BIBO, PS, PP, ABAP, HANA Cloud, and BASIS. This project offers an excellent opportunity for candidates eager to immerse themselves in real-time environments and cutting-edge technologies, paving the way for prosperous career opportunities post-program completion.

Join PHASOR Engineering Inc., a leading Alberta-based firm specializing in the engineering, design, and testing/commissioning of medium to high voltage electrical facilities. We pride ourselves on delivering cost-effective and efficient solutions in power system engineering, engaging in a wide array of projects from preliminary engineering to commissioning and startup.Currently, we are on the lookout for an ambitious Lead Commissioning Engineer / Commissioning Manager to become a crucial part of our field services team. If you are an outstanding communicator and adept problem-solver with meticulous attention to detail, we provide a stimulating work environment where you will face challenges in various aspects of the testing and commissioning process.Responsibilities:Lead a team in the testing and commissioning of power system protection & control schemes across utility, power generation, and oil & gas sectors.Interpret technical drawings and troubleshoot technical issues.Oversee direct reports and delegate tasks effectively.Prepare and submit reports.Assist in generating commissioning startup procedures or work instructions.Ensure compliance with corporate, client, and industry safety standards.Engage with customers to address inquiries, discuss issues, and confirm solutions.Qualifications:Must hold a Bachelor's Degree in Electrical Engineering, possess a Power Systems Electrician Journeyman Ticket, or have an Electrical Engineering Technologist Diploma from a recognized institution.A minimum of 4 years of experience leading a commissioning team within the electrical utilities sector.Exceptional interpersonal and communication skills, with a keen attention to detail.Proficiency in Microsoft Office and strong computer skills.Excellent organizational abilities to manage a diverse range of issues simultaneously.Strong analytical skills, risk assessment, and problem-solving capabilities.Willingness to work extended periods out of town.Valid driver's license with a clean driving record.Background checks and Drug and Alcohol Pre-Access Testing will be required as part of employment.Requirements:Must be legally eligible to work in Canada; VISA sponsorship is not available for this position.Valid driver’s license with a clean driving record.Ability to work extended periods out of town.Additional Information:Typical shifts may include 4/3, 8/6, 10/4, and 14/7 rotations.Working hours are generally from 7 AM to 5:30 PM at 10 hours per day.

Join our dynamic team at Coffman Engineers, Inc. as an Electrical Engineer with 7-12 years of experience. In this role, you will leverage your technical expertise to design and implement electrical systems for a variety of projects, ensuring compliance with industry standards and client specifications. Collaborate with multidisciplinary teams to deliver innovative solutions while enhancing your professional growth in a vibrant work environment.

About Neuralink:Neuralink is at the forefront of advancing technology that creates a bi-directional interface between the human brain and devices. Our innovative solutions are designed to restore mobility for individuals with paralysis, enable sight for the visually impaired, and redefine human interaction with the digital landscape.Team Overview:The Robot Optics Team is on the lookout for passionate Optical Engineers who aspire to transform surgical environments. We are responsible for the optical engineering elements of Neuralink's surgeries, focusing on our surgical robotics, operating room equipment, and the development of custom consumables. Our primary device is a robotic system engineered to facilitate implant insertions, featuring critical subsystems such as 2D and 3D machine vision cameras, optical coherence tomography, and surgical site illuminators.Our team manages the complete product lifecycle of all optical subsystems across various robotic models, from concept and design through production, testing, and maintenance. Additionally, we design hardware for the creation and inspection of consumables, like laser-machined needle cartridges. Given our in-house manufacturing capabilities, our core tasks include bring-up testing, designing hardware acceptance testers, and overseeing manufacturing processes.Role and Responsibilities:As an Optical Engineer at Neuralink, you will be instrumental in developing custom optics and imaging systems that directly integrate with our surgical robots and consumables manufacturing systems. Your work will span from sub-micron conventional imaging to laser scanning imaging and non-imaging optical power delivery. This role offers an exciting opportunity to collaborate closely with mechanical, electrical, and software engineers on the Robotics Team, as well as neuroscientists and biologists across the organization. Your responsibilities will include:Designing and simulating optical imaging systemsTesting, verification, and maintenance of robotic vision systemsDeveloping custom laser interferometry and manufacturing systemsTesting and validating optical consumablesFabricating and testing beam-scanning instrumentsCreating image acquisition and processing softwareResearching and innovating new imaging technologies for robotic surgeriesPreparing essential documentation and SOPs for robot optics

Director of EngineeringLocation: Hybrid (1-2 days in office: Austin, TX or Charlotte, NC)Reports to: CEO (Liz), with a dotted-line reporting to the Head of ProductTeam: Approximately 20–30 engineers (distributed and global contractors)About the RoleWe are seeking a dynamic Director of Engineering to spearhead and expand the engineering division of Olly Olly.This position is responsible for engineering execution, technical leadership, and operational excellence throughout the organization. You will oversee all engineering outcomes—from team performance to delivery reliability and technical strategy—while implementing the necessary systems and discipline to function as a high-performing, scalable team.This is a builder-operator position, not merely a maintenance role. You will step into a fast-paced, agile setting and are expected to introduce structure without hindering progress.Your Responsibilities1. Engineering Leadership & AccountabilityDrive the performance of the engineering team, ensuring delivery aligns with business objectivesMentor and develop engineering managers and senior engineers across a global teamCultivate a culture of ownership, responsibility, and ongoing improvementEnsure managers are accountable for their teams' health, performance, and delivery2. Technical Direction & GovernanceDefine and direct architectural standards and crucial engineering decisionsImplement robust technical governance across infrastructure, security, and accessGuarantee effective system design to facilitate scalability, reliability, and product advancementTranslate intricate technical concepts into clear business implications and considerationsMaintain a hands-on approach to guide architecture and assist teams without functioning as an individual contributor3. Platform Reliability & InfrastructureOversee system stability, uptime, and performance across all platformsEstablish best practices for incident response, deployment processes, and infrastructure maintenance

Join our dynamic team as an Electrical Engineer with 5-7 years of experience in a vibrant, collaborative environment. At Coffman Engineers, you will be responsible for designing and implementing innovative electrical systems for a variety of projects ranging from commercial to industrial. Your expertise will help us deliver superior solutions that exceed our clients' expectations.