About the job
About the Role
OneTrack is growing quickly, serving enterprise clients with advanced AI solutions for warehouse and logistics operations. The Senior Implementation Manager plays a key part in this expansion, ensuring that each new deployment delivers real value and that client expectations are met from start to finish. This position connects sales with operational success, helping OneTrack turn every contract into a measurable client outcome.
What You Will Do
- Lead the full client implementation process, starting at contract signature and continuing through ongoing value delivery.
- Coordinate cross-functional teams across sales, engineering (hardware and software), and field service to support successful deployments.
- Oversee complex, multi-site rollouts involving both hardware and software integration.
- Drive operational changes within warehouse environments, adapting solutions for each client’s needs.
- Manage change at all organizational levels, from frontline staff to executive leadership.
- Remain accountable for project results well beyond initial go-live.
- Translate advanced AI technologies into practical improvements within physical operations.
Location
This position is based in Chicago, Illinois, United States.

