Senior Implementation Manager

Join Campfire as a Customer Support Manager, where you will serve as a dedicated advocate for our customers, delivering prompt, thoughtful, and high-quality assistance for both technical and accounting inquiries. You will manage intricate support cases, develop extensive product knowledge, and play a pivotal role in refining our support processes as we expand.Collaborating closely with Product, Engineering, and Customer Success teams, you will convert customer feedback into enhanced product experiences, continuously elevating our user support.This position is perfect for individuals who enjoy solving problems, excel in dynamic environments, and aspire to grow into leadership roles over time.

Note: This position is based in San Francisco, CA and requires full-time in-office attendance, five days a week. Please do not apply if you cannot meet this requirement.About CampfireCampfire is a cutting-edge AI-powered ERP system tailored for mid-sized and enterprise-level businesses, aimed at optimizing operations and driving growth. Our innovative platform features a robust general ledger, AI-driven conversational reporting, and seamless integrations with leading industry solutions, making it suitable for a wide array of organizations, from tech startups to non-profits. Headquartered in the vibrant city of San Francisco, we recently secured $35 million in Series A funding led by Accel.The RoleAs a Solutions Consultant at Campfire, you will serve as a vital link between our sales and product teams, engaging directly with prospective clients. Your responsibilities will include crafting proof of concepts and conducting product demonstrations that illustrate how our AI-native accounting software effectively addresses real-world business challenges. This pivotal customer-facing role will not only influence our go-to-market strategy but will also significantly impact our growth trajectory.Key ResponsibilitiesAct as a technical accounting specialist during sales and scoping discussions, translating complex accounting issues into effective software solutions.Conduct product demonstrations and respond to technical accounting inquiries during sales calls.Identify customer pain points and collaborate with product and engineering teams to develop tailored solutions.Inform the product roadmap by conveying customer insights to the product development team.Create marketing materials that contribute to the evolving go-to-market strategy.QualificationsExtensive accounting knowledge is required. The ideal candidate will possess a blend of public accounting and industry experience in the technology sector. A CPA designation is advantageous. Familiarity with accounting standards such as ASC606 revenue recognition, ASC830 foreign currency accounting, and ASC842 lease accounting is a plus.Strong understanding of accounting workflows, including period close and journal entry approvals.Proven ability to communicate complex financial concepts to non-technical stakeholders.Experience with accounting software or financial technology solutions is preferred.

This position is based in San Francisco, and all team members are expected to work in the office five days a week, fostering collaboration and teamwork.As an integral part of our team and one of the first Account Executives (AE) at Campfire, you will be pivotal in propelling our growth trajectory. You will work closely with the Founder and CEO to swiftly adapt to your role. Your responsibilities will encompass managing the entire sales cycle—from identifying potential clients to successfully closing deals—while effectively utilizing automation and lead-generation tools to enhance our outreach strategies. Campfire is a fast-paced, high-growth company seeking innovative thinkers who are eager to contribute and grow alongside us. The ideal candidate will bring fresh ideas and a results-oriented mindset that exceeds standard expectations.Key ResponsibilitiesLead Generation & ProspectingDevelop and maintain targeted lead lists, ensuring they align with our Ideal Customer Profile (ICP).Collaborate with a Sales Development Representative (SDR) on our Go-To-Market (GTM) team to enhance your pipeline.Leverage automation tools to discover, segment, and engage potential customers.Conduct research and qualify leads within the software industry to establish a solid sales pipeline.Outreach & Relationship BuildingImplement multi-channel outreach strategies, including tailored emails, phone calls, and LinkedIn interactions.Identify key decision-makers and influencers within target organizations.Cultivate leads and forge relationships that promote trust and long-term collaborations.Manage the complete sales cycle for selected accounts, from initial discovery to contract negotiations.Collaborate with marketing and product teams to customize messaging and value propositions for prospects.Deliver product demonstrations to potential clients, effectively communicating the value of Agent+.Metrics & ReportingMonitor, measure, and report on essential sales metrics, such as lead-to-meeting and meeting-to-close conversion rates.Continuously refine workflows and outreach strategies based on performance analytics.Optimize the utilization of CRM software (HubSpot).

Important Notice: This position is based in San Francisco, and our team operates in-office five days a week, fostering collaboration with peers.About UsCampfire is pioneering the future of finance with our state-of-the-art core accounting platform tailored for modern mid-market finance teams. Our solutions replace outdated legacy ERPs and manual processes, enabling swift closings and seamless scaling. Over the past year, we have experienced a remarkable 10x growth, fueled by strong customer demand and a product that consistently delivers tangible results. We are rapidly expanding and committed to empowering finance teams with the clarity, control, and strategic insight they need to lead confidently.Position OverviewAs a key member of our Customer Experience team, the Implementation Manager will be instrumental in driving adoption of Campfire's solutions. You will collaborate closely with new clients to assess their accounting software needs, configure the software accordingly, and offer pre-launch support to help them accomplish their accounting and business objectives. In this role, you will report to the Head of Implementation & Customer Success.Key Responsibilities:- Spearhead the implementation process for new clients, from initiation to full operational launch.- Supervise the migration of client data from previous accounting solutions in line with client specifications.- Act as a subject matter expert in Campfire accounting, delivering training sessions to ensure users are adept with the software.- Serve as the primary liaison for assigned accounts throughout the implementation phase.- Collaborate with product and engineering teams to relay customer issues and feature requests.- Establish and uphold best practices and documentation for implementation.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

Join Campfire, a rapidly expanding startup, as a Sales Development Representative. We are seeking a motivated individual who possesses 1-2 years of experience in a sales development role. This position is perfect for someone who thrives in a dynamic and evolving environment and is eager to progress toward an Account Executive role.As the initial point of contact for prospective clients, you will manage inbound leads and spearhead outreach to create a robust pipeline through targeted outbound strategies. Collaborating closely with finance and operations leaders, you will demonstrate how Campfire can revolutionize their workflows.

About the RoleJoin Campfire as a Customer Success Lead, where you will play a pivotal role in ensuring the strategic success of our most complex and high-impact clients. In this dynamic position, you will not only manage key accounts but also mentor and guide a team of Customer Success Managers as we shape our Customer Success strategy.You will act as a vital link between our customers, Product, and Engineering teams, ensuring that our clients derive significant value from Campfire, maintain a strong engagement with the platform, and broaden their utilization of our offerings.Key ResponsibilitiesLeadership & Team DevelopmentMentor, coach, and empower Customer Success Managers to achieve outstanding customer outcomes.Establish standards, best practices, and playbooks for onboarding processes, ongoing success metrics, quarterly business reviews, and renewals.Collaborate with leadership to develop team strategies, capacity planning, and customer segmentation models.Analyze account health, renewal forecasts, and risk management with the team.Customer Ownership & RetentionCultivate strong executive relationships with CFOs, Controllers, and Finance leaders.Drive adoption, engagement, retention, and overall success across designated accounts.Facilitate quarterly business reviews, success planning, and renewal strategies for high-value clients.Proactively identify and address churn risks.Growth & ExpansionSpot and pursue expansion opportunities including new modules, seats, geographical areas, entities, and use cases.Collaborate with Sales to identify and close upsell and cross-sell opportunities.Influence account strategies to maximize customer lifetime value.Product Adoption & EnablementEnsure clients are consistently optimizing their workflows using Campfire.Lead enablement sessions, best-practice reviews, and executive presentations.Implement major product updates and encourage adoption of new features.Cross-Functional LeadershipFoster collaboration across various departments to ensure seamless communication and alignment in achieving customer success.

Important Notice: This position requires in-office presence in San Francisco at our headquarters, collaborating with the entire team five days a week. We are not considering remote candidates.About CampfireAt Campfire, we are dedicated to transforming the accounting software industry, challenging established players like Netsuite to create modern solutions tailored for startups and mid-sized tech companies. Proud graduates of Y Combinator's Summer 2023 cohort, we are backed by leading investors such as Foundation Capital and are experiencing rapid growth in our customer base. Your RoleAs an AI Engineer at Campfire, you will be instrumental in designing and deploying AI-enhanced solutions that elevate our accounting platform. Your work will encompass automating financial workflows and developing intelligent features that deliver real-time insights, placing you at the forefront of making accounting smarter, quicker, and more intuitive for our users. We Are Looking ForExpertise Required:A robust background in machine learning, deep learning, and natural language processing (NLP).Demonstrated experience with frameworks such as PyTorch or TensorFlow, along with proficiency in Python.Hands-on experience with deploying machine learning models in production settings.Familiarity with Large Language Models (LLMs) (e.g., OpenAI, Hugging Face) and their fine-tuning for practical applications.Ability to Thrive in Agile Environments:You are adaptable and thrive in a fast-paced setting, eager to experiment, iterate, and deliver results swiftly.Autonomous Work Ethic:You take full ownership of projects, from initial model prototyping to deployment and ongoing monitoring. Ideal CandidateYou are not merely seeking employment; you are looking for a meaningful challenge.You are passionate about leveraging AI to tackle genuine business challenges.You aspire to create practical, customer-centric AI applications rather than focusing solely on research.You are enthusiastic about cross-functional collaboration with teams across engineering, product, and design within a dynamic startup. Join UsThink you are the right fit? We are eager to connect with you! Please reach out and share your experience.

Join Campfire as a Full Stack Engineer and play a pivotal role in transforming the accounting software industry. Based at our San Francisco headquarters, this in-office position invites you to collaborate closely with our talented team five days a week. About CampfireAt Campfire, we are driven by our mission to revolutionize accounting software, offering innovative solutions to startups and mid-sized tech companies. As proud graduates of Y Combinator's Summer 2023 cohort, we have secured support from esteemed investors like Foundation Capital and are witnessing rapid growth in our customer base.Your Role As a key member of our engineering team, you will be instrumental in designing and building our mission-critical software that enhances customer experiences. What We’re Looking ForWe seek an individual who: Possesses a strong foundation in Python, NextJS/React, and Tailwind.Thrives in a fast-paced, agile environment with minimal structure.Values autonomy, is self-motivated, and can effectively lead projects to completion. Ideal CandidateYou're driven not just by the prospect of a job, but by the desire to tackle challenges head-on. You're passionate about developing user-centric solutions and eager to collaborate, learn, and grow within a dynamic startup culture. How to ConnectIf you believe you’re the right fit, we want to hear from you! Share your journey with us and let’s discuss how you can contribute to igniting change at Campfire.‍ BenefitsWe offer exceptional benefits including 100% premium coverage for employees and 80% for dependents, along with comprehensive healthcare and dental options.

Are you ready to embark on an exciting journey with us? If you don’t see a role that excites you, reach out to recruiting@meetcampfire.com with your resume and a proposal for your ideal position.About CampfireCampfire is revolutionizing the finance and accounting landscape with our AI-first ERP solution. Unlike traditional ERPs, we provide a fully integrated platform that includes a general ledger, revenue automation, close management, and much more, all designed to empower finance teams. With Campfire, you gain access to intuitive software that streamlines processes, reveals deeper financial insights, and grows with your business.Your Opportunity The Role:Are you a trailblazer looking for a unique opportunity? We are on the lookout for outstanding individuals who are eager to join our rapidly expanding team. Share your vision and demonstrate how you can add value to Campfire, and we’ll craft a position tailored just for you. Who We’re Looking For:You are not just seeking a job; you are ready to embrace a challenge.You have a passion for developing user-centric solutions that make an impact.You thrive in collaborative environments and are excited to learn and grow within a dynamic startup culture.You possess a strong foundation in finance, accounting, or the ERP domain. Let’s Connect:If you believe you are the right fit, we can’t wait to hear from you! Reach out, share your story, and let’s explore how you can drive innovation at Campfire.‍ Benefits:We offer top-tier benefits, including 100% premium coverage for employees and 80% for dependents, comprehensive healthcare and dental options, a 401(k) plan, and in-office lunches twice a week.

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

As the Customer Support Lead at Cardless, you will be instrumental in leading our customer support team to deliver exceptional service and support to our valued customers. You will manage daily operations, ensuring that the team meets and exceeds performance targets while providing a positive customer experience. Your leadership will foster a culture of excellence and continuous improvement within the team.

Location: San Francisco (In office 5 days a week)At Campfire, we are redefining enterprise finance with our innovative accounting platform that combines the robust capabilities of NetSuite with the intuitive simplicity of QuickBooks. Our advanced general ledger streamlines revenue reporting, prepayments, and multi-entity consolidation. With the introduction of our cutting-edge AI feature, Ember AI, finance teams can effortlessly generate flux analysis, monthly reports, and much more.Join our dynamic, high-impact team that values creativity, speed, and excellence. We encourage experimentation, provide growth opportunities, and empower you to significantly influence how businesses perceive and manage their financial information.About the RoleCampfire is on the lookout for a Social Media Lead to spearhead and expand our trust-based growth initiatives across various social platforms. You will play a crucial role in transforming executive narratives, strategic partnerships, and community engagement into tangible inbound and referral-driven MQLs.This position is ideal for a versatile creator who excels both on camera and in strategic planning—someone who comprehends the intricacies of social growth and can mobilize a team into an effective content distribution engine.What You'll DoLead our social media strategy and execution on key platforms:LinkedIn (primary focus: brand and executive accounts)YouTube (secondary: develop from scratch)Instagram and X (tertiary support)Drive significant growth:Amplify our brand presence on LinkedIn by tenfold, prioritizing video contentEnhance executive-led LinkedIn accounts, extending beyond our founder's profileDevelop and manage our YouTube channel strategy and content pipelineTransform our team into a content distribution powerhouse, enabling multiple voices to elevate our messageConvert storytelling into pipeline:Utilize community programs to enhance credibility, generate referrals, and build a strong pipelineCollaborate with partnerships and product marketing to craft high-converting contentAnalyze data and insights to refine content formats, messaging, and distribution for optimal impact

Join our dynamic team as a Customer Support Representative, where you’ll play a crucial role in assisting clients with their inquiries and technical support needs.At Lever, we were established a decade ago to revolutionize the recruitment process, helping companies like Netflix, Yelp, and Shopify find and hire top talent. We’re proud to be recognized as the #1 workplace in San Francisco and one of the best in the United States, thanks to our unique people-first culture and commitment to our valued team members.As a Customer Support Representative, you will be responsible for managing client inquiries through phone and email, collaborating with various teams to resolve issues efficiently. You will create and update technical support tickets, provide initial technical assistance, and escalate complex inquiries as needed.This role requires availability for night and weekend shifts in our fast-paced, 24/7 customer support environment.

Plain develops a platform that helps B2B enterprises move past reactive customer support. The team’s mission centers on building lasting business-customer relationships by making support more efficient and collaborative. Companies such as Cursor, Ashby, Vercel, and Granola rely on Plain to streamline interactions and improve workflows with AI-powered features. This Customer Success Manager position is based in San Francisco and follows a hybrid schedule. Expect to work from the office three days a week, starting early (around 7:30-8am) to coordinate with European colleagues. The office atmosphere includes morning music and stocked coffee and tea to start the day. Role overview The Customer Success Manager leads onboarding and account management for Plain’s top customers. The goal is to help clients realize value quickly, remain engaged with the platform, and enjoy a consistently strong experience throughout their partnership with Plain. This role combines onboarding, account management, collecting product feedback, and close collaboration with sales, product, engineering, and support teams. Day-to-day work takes place inside the Plain platform, so your insights directly influence product development. What you will do Lead onboarding for key clients: Coordinate with sales to gather background, manage onboarding from start to finish, and help customers achieve value quickly. Set the pace, clear obstacles, and demonstrate how Plain aligns with each client’s goals from the outset. Manage and grow key accounts: Build relationships with major customers, monitor account health, oversee renewals, and spot growth opportunities by staying close to their evolving needs. Foster open communication: Set clear expectations with customers, especially when handling high-volume, fast-moving communications. Requirements At least 5 years of experience in customer success or post-sales roles at a B2B SaaS company Comfort with a hybrid schedule and early start times in San Francisco Strong interest in helping customers succeed and collaborating across teams

Air Apps designs AI-powered tools for personal and entrepreneurial resource planning. Since its founding in Lisbon in 2018, the company has expanded to San Francisco and reached over 100 million downloads. Air Apps remains family-founded and dedicated to advancing resource management technology. The Customer Support Specialist acts as the primary contact for users of Air Apps' iOS applications. Based in San Francisco, this position focuses on helping customers navigate the products and ensuring each interaction is smooth and positive. What you will do Respond to questions and resolve concerns from a wide range of Air Apps users. Provide reliable, high-quality support to help customers make the most of the company’s applications. Collaborate with engineering and marketing teams by reporting technical issues, sharing user feedback, and assisting with product improvements. Track customer satisfaction, analyze support patterns, and contribute insights to improve the user experience. Impact This role plays a central part in supporting Air Apps customers and helps the company identify ways to enhance its products and services.

Role Overview Sigma Computing is looking for a Technical Support Manager to guide and grow a team of Support Engineers in San Francisco. This leader will focus on team development, operational improvements, and customer satisfaction. The position calls for someone who values both innovation and collaboration, and who is comfortable working across departments to deliver a strong customer experience. Main Responsibilities Develop deep expertise in the Sigma Computing platform; strong product knowledge is expected. Lead and mentor a group of Support Engineers dedicated to high-quality customer support. Recruit, train, and continuously develop team members to maintain a high-performing support group. Work closely with Engineering, Design, Product, Customer Success, Sales, and Marketing to ensure customers have a seamless experience. Set and manage strategies tied to performance metrics, including CSAT, Initial Response, SLA, and Time to Resolution. Refine support processes to improve efficiency and service quality. Review support data and identify areas for ongoing improvement. Uphold a reputation for excellence and integrity in relationships across the organization. Location This role is based in San Francisco, CA.

About BraintrustBraintrust is the leading AI observability platform, seamlessly integrating evaluations and observability in one cohesive workflow. This enables developers to gain critical insights into AI behavior in production and equips them with the necessary tools to enhance performance.Renowned companies such as Notion, Stripe, Zapier, Vercel, and Ramp leverage Braintrust to compare models, test prompts, and identify regressions, transforming production data into superior AI outcomes with each release.Role OverviewAt Braintrust, exceptional customer support is a cornerstone of our strategic advantage. Our support team is integrated within Engineering, dedicated to alleviating obstacles in product deployment and operation. Our clientele primarily comprises developers creating LLM-powered applications who require fast, efficient support. Our success hinges on empowering their rapid development.We are in search of a dynamic manager to lead a team of experienced Customer Reliability Engineers, focused on delivering outstanding support and optimizing customer infrastructure. This team will tackle challenges associated with Braintrust's diverse deployment models, including hybrid, Bring Your Own Cloud (BYOC), and SaaS Enterprise. Engineers will directly address infrastructure issues, manage critical customer environments, and ensure product reliability across all deployment types.This position merges engineering leadership, deployment acumen, and customer experience. If you are passionate about mentoring senior talent, streamlining complex support processes, and minimizing developer challenges, we would love to connect with you.

Join Pylon Labs and help shape the future of B2B Post Sales.Leading customer support and success teams from notable companies like Hightouch, Merge, and Sardine trust Pylon to enhance their operations.We are developing a comprehensive support platform, driven by conversational data and infused with intelligence, empowering our clients to manage their operations in real-time. Supported by industry giants such as Y Combinator, General Catalyst, and a16z, we proudly serve over 1000 B2B companies.As we expand our product offerings, including support platforms, AI tools, and account management solutions, we recognize the necessity for focused product management. Therefore, we are eager to welcome our inaugural Product Manager to our in-person team.Your RoleServe as the first Product Manager at Pylon.Take ownership of a product area rather than a single product, contributing to our compound startup environment.Immerse yourself in understanding a specific customer persona and prioritize their needs.Drive significant business outcomes, focusing on metrics such as ARR and enterprise customer acquisition.Collaborate across Product Development, Engineering, and Design teams to launch products while engaging with Product Marketing and Account Executives to align on strategic marketing and sales approaches.Engage with customers daily to gather insights and feedback.Ideally possess B2B experience, particularly in transitioning products from concept to launch.Note: This is not a project management role; we seek a proactive product thinker.Ability to articulate and advocate for your viewpoints in discussions, driving towards conclusions through constructive debate.QualificationsMust be located in or willing to relocate to San Francisco and enthusiastic about working in-person.Highly organized, diligent, and capable of working at a fast pace.A minimum of a few years of relevant experience in product management or related fields.