MercurySan Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Remote Full-time
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Experience Level
Mid to Senior
Qualifications
The ideal candidate will possess a proven track record in project management, with at least 5 years of experience in a similar role. A strong understanding of financial services and technology integration is essential. You should have excellent communication skills, a detail-oriented mindset, and the ability to manage multiple projects simultaneously.
About the job
Mercury is hiring a Senior Implementation Manager to guide clients as they adopt our financial technology solutions. This role focuses on making sure each implementation runs smoothly and meets client needs from start to finish.
What You Will Do
Lead clients through the entire implementation process for Mercury’s fintech products
Coordinate with teams across the company to ensure projects stay on track
Troubleshoot issues and help clients integrate our solutions into their workflows
Work to maximize client satisfaction and successful adoption
Location
This position can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within the United States.
About Mercury
Mercury is a forward-thinking financial technology company based in the heart of Silicon Valley. We empower startups with the tools and resources they need to thrive in a competitive landscape. Our culture fosters innovation, collaboration, and continuous learning, making it an exciting place to advance your career.
Join Campfire as a Senior Implementation Manager, where you will lead the execution of strategic initiatives and ensure successful project delivery. You will collaborate with cross-functional teams, manage client relationships, and drive the implementation of innovative solutions. Your expertise will be crucial in optimizing processes and enhancing overall p…
Full-time|Remote|San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Role Overview Mercury is hiring a Senior Implementation Manager to guide clients as they adopt our financial technology solutions. This role focuses on making sure each implementation runs smoothly and meets client needs from start to finish. What You Will Do Lead clients through the entire implementation process for Mercury’s fintech products Coordinate with teams across the company to ensure projects stay on track Troubleshoot issues and help clients integrate our solutions into their workflows Work to maximize client satisfaction and successful adoption Location This position can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within the United States.
About RainAt Rain, we are pioneering the next generation of global payment solutions. Our dedicated team, composed of experienced builders and founders, is committed to making stablecoins practical for everyday use. We facilitate card transactions, cross-border payments, B2B purchases, remittances, and more. By collaborating with fintechs, neobanks, and various institutions, we empower them to create solutions that are not only global but also inclusive and efficient. Join us and make a significant impact in a rapidly growing company backed by top-tier investors in the fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla Ventures. If you're adventurous, eager, and ready to contribute to a borderless financial future, we want to hear from you!Our PhilosophyWe champion an open and flat organizational structure. Here, you will have the freedom to evolve in the direction that aligns with your aspirations. Every team member, regardless of their position, is encouraged to explore ideas and contribute to the company's roadmap and vision.Role OverviewWe are looking for a meticulous and passionate Senior Implementation Manager to join our team. In this pivotal role, you will oversee the integration of enterprise clients, enhance our onboarding process, and provide training to product analysts. You will collaborate with cross-functional teams, including operations, compliance, and sales, to ensure our partners receive an exceptional and fully supported experience when leveraging our offerings.Key ResponsibilitiesLead the integration of major client accounts onto our platform, ensuring a smooth transition and resolving any issues as they arise.Work closely with internal teams to grasp customer requirements and customize solutions for successful onboarding.Evaluate product performance and analyze metrics to pinpoint areas for improvement in the onboarding journey.Train Customer Success Managers, Implementation Specialists, and Product Analysts on best practices for onboarding and implementation.Assist in designing onboarding workflows tailored to new business customers.Offer data-driven insights to improve the user experience and maximize the benefits of Rain's products for companies.Collaborate with Customer Success Managers to identify business requirements for onboarding and craft user stories.Utilize analytics tools to monitor and measure the effectiveness of onboarding processes and communicate key findings to stakeholders.
Full-time|$117K/yr - $127K/yr|On-site|New York City, New York
Join Dealpath as an Implementation Manager and be a vital part of our dynamic team! In this essential role, you will gather and analyze the business requirements of new customers, configure Dealpath accounts after a sale, and conduct qualitative and quantitative analyses to enhance and streamline the implementation process. Why You Will Love This Role: Manage 6-8 implementations efficiently, ensuring customers are set up following product and industry best practices. Enhance current implementation processes to boost speed, efficiency, and customer satisfaction. Proactively identify growth opportunities within customer accounts. Collaborate cross-functionally with Dealpath’s product and sales teams to communicate customer feedback and resolve escalations. We’re Looking for Someone Who Is: A self-starter who thrives in a fast-paced, high-growth environment. Product-focused and eager to master new software solutions. Skilled at partnering, collaborating, and communicating effectively with both technical and non-technical colleagues. Curious about customer use cases and dedicated to developing solutions that drive efficiency. Innovative in finding new ways to serve customers and improve the implementation team's internal processes.
Role overview Adonis seeks a Senior Implementation Manager to join the Client Experience team in New York City. This position bridges advanced AI agent solutions with the practical demands of enterprise Revenue Cycle Management (RCM). The ideal candidate brings significant experience in RCM workflows or hands-on knowledge of Electronic Health Record (EHR) systems such as Athena or Epic. Key responsibilities Manage a portfolio of enterprise clients, each with unique challenges and objectives. Guide clients from initial engagement through post-implementation, ensuring adoption of AI agents delivers measurable value and return on investment. Collaborate with client executives and internal teams to translate technical features into effective RCM solutions. Oversee all phases from contract signing to product delivery, coordinating with Product and Engineering to meet customer requirements through orchestration, data modeling, and agent criteria. Maintain strong client relationships to ensure smooth delivery across RCM teams and C-suite stakeholders. Work closely with Customer Success Managers to lead kick-off meetings, tie ROI to client motivations, and refine internal playbooks for improved customer experience. Address obstacles with creativity and respond quickly to changing client needs. Lead the implementation of Adonis's AI-powered solutions for large physician groups, focusing on outcomes for both clients and the company. Develop a deep understanding of Adonis's agentic technology while learning each client's RCM workflows and standard operating procedures. Guide clients in designing, configuring, and adopting AI workflows, collaborating with CSMs and solution designers to create and validate RCM processes that deliver results. Requirements Experience in implementation or deployment, particularly within Revenue Cycle Management or with EHR systems such as Athena and Epic. Strong project management skills and the ability to work collaboratively with both technical and executive stakeholders. Comfort working independently and resolving problems as they arise.
Full-time|$90K/yr - $115K/yr|On-site|New York, New York, United States
About UsCurbWaste is an innovative, venture-backed SaaS company dedicated to revolutionizing the waste and recycling sector. Our mission is to empower hardworking operators by providing them with sophisticated tools to streamline their complex operations.Having raised $50 million in funding and backed by leading investors, we proudly serve over 150 clients who depend on CurbWaste's comprehensive solution to optimize their businesses. As we embark on this journey, our goal is to establish ourselves as the go-to system for the waste management industry and support the unsung heroes who maintain our urban landscapes.At CurbWaste, we uphold high standards. Our core principles include:Prioritizing our customers and industryFostering an insatiable curiosityValuing resourcefulness over mere resourcesCollaborating as a team and learning togetherGoing the extra mileAbout the RoleWe are in search of an Implementation Manager who will oversee the entire onboarding process for small to medium-sized waste haulers transitioning to CurbWaste and CurbPOS. You will be responsible for managing SMB projects from initiation to launch, ensuring timelines are met, customer relationships are nurtured, data is migrated effectively, training is conducted, and cross-functional collaboration is seamless.This role requires independence and initiative—your focus will be on managing the onboarding process without extensive guidance. You will tackle configuration challenges autonomously and ensure that customers not only get set up on our software but also feel confident in using it. You will interact directly with business owners and operations managers at SMB haulers, often serving as their primary contact throughout the onboarding journey. When challenges arise, you will reset expectations, escalate issues with clarity, and drive towards resolution.Additionally, you will support your colleagues, contribute to process enhancements, and assist in developing the playbooks that elevate our implementation team’s effectiveness. If you take ownership of results—not just tasks—communicate proactively, and seek to deeply understand the operations of waste haulers, this is the position for you.What You'll DoOversee the entire onboarding lifecycle from discovery to go-live for SMB customers utilizing CurbWaste and CurbPOSConduct discovery calls to analyze customer workflows, identify pain points, and outline configuration needs prior to onboardingEnsure timely go-lives within designated cycle times, verifying that onboarding milestones are met before customers launchProactively manage customer expectations across multiple concurrent SMB projects, including timeline adjustments and scope modificationsLead data migrations involving cleanup, transformation, import validation, and accuracy verificationConfigure accounts with multi-service lines and resolve complex setup challenges for SMB clientsFacilitate third-party integrations, accounting system connections, and scalability as part of the onboarding procedureProvide customer training to empower users in software utilization and operational efficiency
Full-time|On-site|New York, New York, United States
Role overview The Implementation Manager at healthee plays a key role in delivering health solutions for clients in New York, NY. This position leads the rollout process, working alongside teams from different parts of the company to ensure projects stay on schedule. Supporting clients throughout each stage is central to this role. Strong attention to detail and clear, effective communication are essential for success. What you will do Manage the end-to-end execution of health solution implementations for clients Coordinate with cross-functional teams to keep project delivery on track Guide and assist clients through every step of the implementation process Focus on improving client satisfaction and enhancing the user experience
About Clarion Clarion is working to remove barriers in healthcare access. Today, medical professionals face an overload of calls, faxes, and scheduling demands. Patients often struggle to get timely care, which leads to staff burnout and lost revenue for clinics. The problem isn’t a lack of care, it’s a lack of capacity. Clarion’s AI-driven platform supports the entire patient journey. From appointment scheduling and rescheduling to managing referrals and prescription refills, our technology handles complex workflows and delivers interactions that feel natural to patients. We’ve raised $5.5 million from investors including Accel, Y Combinator, and Sequoia (Scout). Our founders bring experience from Ophelia, Medallion, and Counsel Health. Based in New York City, our team is moving quickly to improve healthcare access for all patients. Why Work With Us? Solving real problems: Our work impacts millions of patients and healthcare providers. Clarion’s AI agents outperform human schedulers, freeing up teams to focus on care. Proven traction: Clarion has grown revenue 10x in the past year and manages millions of interactions for clients, from virtual clinics to a major $5 billion health insurer. Experienced leadership: Our co-founders know healthcare deeply. The CEO is a physician trained at Stanford and Harvard with clinical operations expertise. The CTO is a former Amazon Alexa engineer who led AI/ML teams at Salesforce. Early-stage impact: Every team member shapes our company’s direction, processes, and culture. In-person collaboration: We work together at our NYC office. This focus on in-person teamwork helps us move faster, build strong relationships, and maintain a unified culture. What You Will Do Lead implementations from start to finish: Manage customer deployments from kickoff through go-live. Run discovery sessions, collect scheduling rules and clinic workflows, build project plans, track timelines, and coordinate with engineering and client teams to deliver on schedule. Own non-technical implementation tasks: Gather and organize client inputs to keep the implementation process smooth and aligned with customer needs. Location This role is based in our New York City office. In-person collaboration is a core part of our culture.
As the Manager of Implementation and Delivery at Avoca, you will play a pivotal role in ensuring the seamless execution of our projects. You will lead a talented team, overseeing the implementation of our solutions and ensuring that they meet client needs. Your expertise will be essential in driving efficiency, fostering client relationships, and delivering exceptional service.
Join our dynamic team at Adyen as a Senior Implementation Engineer where you will play a pivotal role in delivering exceptional payment solutions to our clients. You will work closely with cross-functional teams to implement and optimize technical solutions, ensuring our clients achieve their business goals efficiently.
Revolutionize Customer Experience in BankingAt Prelim, we are transforming the way financial institutions onboard and engage with their customers. Our innovative platform supports essential banking operations for a diverse range of institutions across the U.S., from local community banks to expansive credit unions. As a rapidly growing, fully remote startup, we are dedicated to making banking services more accessible to all.Your Role in Our MissionWe are seeking a skilled Project Manager for Implementations to become a key member of our Implementation team. In this role, you will guide banks through their digital transformation efforts, managing numerous high-priority deployments concurrently, coordinating cross-functional teams, and ensuring that our banking clients achieve successful and timely launches.This is a hands-on position that blends organization with execution. You will serve as the conductor for intricate implementations while fostering strong relationships with banking executives and operations teams.Your ResponsibilitiesOversee several concurrent bank implementations with overlapping schedules, monitoring dependencies and risks to ensure projects are completed on time.Facilitate client communications and cultivate trusted relationships with stakeholders, from C-suite executives to operations staff, adeptly managing expectations and navigating challenging discussions.Coordinate efforts among cross-functional teams, including Implementation Associates, engineers, and Customer Success, to ensure seamless project execution and transition post-launch.Translate intricate technical requirements between clients and internal teams while safeguarding your implementation team from scope creep.Engage actively in hands-on configuration and debugging as necessary to keep projects progressing during resource limitations.Document solutions and identify opportunities for process improvements to enhance future deployments and team efficiency.Strategically escalate issues to sales and leadership when additional support is required to resolve critical challenges.Candidate ProfileOutstanding organizational abilities; you thrive on task lists and calendars.Excellent communication skills with both technical and non-technical audiences.Demonstrated ability to manage multiple complex projects simultaneously.Composure under pressure; you maintain your calm when clients are stressed and deadlines are tight.
About MandrelMandrel is at the forefront of revolutionizing the ERP landscape for physical goods through advanced AI technology. Our mission is to provide transparent, auditable gross margin calculations by SKU and channel, grounded in authentic supply-chain documentation.Founded in 2023, we have successfully secured over $12 million in funding from notable investors including Lux Capital, Construct Capital, Zigg Capital, Asymmetric Capital, WndrCo, and Clocktower Ventures. Our talented team, based in New York, combines profound expertise in finance and artificial intelligence to drive our innovative solutions.Role OverviewWe are seeking an Implementation Manager to join our New York office. In this pivotal role, you will oversee customer onboarding and expedite value realization for our clients following the sales process. You will collaborate closely with customer success, product, and engineering teams to ensure our clients are effectively launched on the Mandrel platform and derive benefits promptly and consistently.This position is perfect for individuals who excel in dynamic startup settings, embrace uncertainty, and are eager to shape and elevate a top-tier implementation function from the ground up.Key ResponsibilitiesManage end-to-end implementations for 10–15 clients simultaneously, dedicating your full focus to ensure timely and successful project launches.Gain an in-depth understanding of each client’s operations, systems, and data flows to refine implementation strategies and shorten time-to-value.Lead implementation projects from initiation to go-live, including gathering requirements, configuring systems, integrating technologies, conducting testing, and overseeing launch activities.Analyze customer technology stacks (ERP, accounting systems, commerce platforms, EDIs, WMS, IMS, BI tools) and assist clients with technical setup and integration procedures.Document and map processes, vendors, and documentation flows relevant to client accounting and finance operations.Act as the primary liaison for clients throughout the implementation process, managing expectations, ensuring accountability, and sustaining project momentum.Advocate for client needs internally by effectively communicating requirements, risks, and trade-offs to product and engineering teams.Exercise confidence in pushing back on unrealistic or out-of-scope demands while preserving trust and alignment with client stakeholders.Identify trends across implementations to develop a standardized, scalable implementation playbook as Mandrel grows.Collaborate closely with sales, solutions, product, and engineering teams to enhance the overall implementation experience.
As an Implementation Manager at Asana, you will play a pivotal role in driving the successful adoption of our platform among clients. You'll leverage your project management skills to guide teams in implementing Asana's solutions effectively, ensuring clients achieve their desired outcomes. This role offers the opportunity to work closely with cross-functional teams and contribute to the overall success of our client relationships.
About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an operating system that seamlessly integrates global connectivity into technology products.Similar to how Stripe enables businesses to implement payment solutions with ease, Gigs empowers platforms to effortlessly incorporate connectivity, merging traditional telecom with cutting-edge technology. Our solutions cater to a diverse range of industries, from fintech firms launching mobile services to HR platforms that provide work phone plans, streamlining provisioning and eliminating telecom complications.Our dedicated team of around 100 professionals, spread across the US and Europe, is backed by almost $100 million in funding from prestigious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business leaders from renowned companies like Stripe, Airbnb, and Shopify. We are committed to addressing significant technical and regulatory challenges to ensure seamless connectivity.If you are passionate about innovation, creativity, and shaping the future of telecom, we would love to connect with you.The RoleThe Implementation Manager serves as a technical partner for our clients at Gigs. You will assist customers in planning, coordinating, and successfully launching integrations using the Gigs API.This role is a unique mix of technical expertise, strategic planning, and operational execution. Responsibilities may range from collaborating with Product on addressing critical features that impede strategic onboarding to scoping, coordinating, and driving API implementations across multiple regions with one of the world's largest Fintechs.Positioned within the Customer Success department, the Implementation Manager plays a vital role in bridging various functions at Gigs. You will collaborate closely with Product and Engineering teams to define new features and provide ongoing feedback, while also working alongside the Business Development team to execute new implementations and serve as the primary contact for our largest clients during further development.What You’ll DoManage Customer Implementations: Take ownership of each API integration, treating it as a distinct project. You will carefully scope and execute the ideal implementation tailored to each client's unique requirements, ensuring they utilize the appropriate feature set, API endpoints, and wireframes for success.Serve as a Key Technical Contact: Collaborate with clients' engineering and product teams throughout the integration process, offering ongoing support and guidance.
Join our dynamic team at moab as an Implementation Specialist. In this pivotal role, you will spearhead the deployment of our innovative solutions, ensuring our clients achieve seamless integration and optimal performance. You will collaborate closely with cross-functional teams and clients to understand their needs and guide them through the implementation process.
About HightouchHightouch is an innovative AI platform designed for marketing and growth teams. Our advanced AI agents revolutionize marketing workflows, empowering marketers to swiftly create content, strategize campaigns, and execute plans with remarkable speed and effectiveness.Positioned at the forefront of two significant technological advancements—large language models (LLMs) and agentic AI, alongside the swift adoption of cloud data warehouses such as Snowflake and Databricks—Hightouch has emerged as a leader in AI marketing. We proudly collaborate with renowned industry players like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our focus is on delivering substantial value to our customers. We tackle challenges through first-principles thinking, prioritize efficiency, and foster a culture of compassion and kindness within our team. We seek individuals who are effective communicators, possess a growth mindset, and are driven and persistent in achieving success.About The RoleAs the Manager of Implementation Management, you will spearhead a talented team of Implementation Managers who play a critical role in customer onboarding at Hightouch. Your team will collaborate closely with customer stakeholders and internal partners to translate business needs into dependable technical solutions by designing appropriate strategies, configuring integrations, and guiding customers through the onboarding journey. Throughout this process, Implementation Managers will act as trusted technical partners, coordinating cross-functional efforts, navigating complexities, and eliminating obstacles, enabling customers to derive value promptly and confidently.You will be responsible for ensuring the quality, consistency, and reliability of customer implementations. This includes developing and scaling a high-performing team, establishing clear delivery standards, and guaranteeing that customers quickly and reliably experience the benefits of the Hightouch platform.This hands-on leadership position blends team management with profound technical knowledge. You will actively engage in solution design reviews, guide your team through intricate technical challenges, and lead critical escalations when necessary. You’ll collaborate closely with Customer Success, Product, and Engineering teams to identify systemic delivery issues and customer insights that can drive product and process enhancements.
Join Sutherland as a Senior Implementation Engineer focused on our Genesys platform, where you will play a pivotal role in designing, implementing, and supporting our cutting-edge eServices solutions. This role involves working with a diverse range of Genesys Omni-Channel solutions, including SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Email, Chat, Social Media, Infomart, GVP, SMS, Speech Analytics, Proactive Notification, and CallBack services.As a key member of our team, you will be required to be available for on-call support after hours to assist our operations team during any platform outages, ensuring minimal disruption to service.Key Responsibilities:Implement and support Sutherland's Genesys platforms, ensuring optimal performance and reliability.Possess a foundational understanding of SIP at the carrier level. Familiarity with Oracle (Acme Packet), Avaya SBCs, and TDM Gateways such as AudioCodes M3K and G450s is advantageous.Collaborate closely with the Business and Service Delivery teams to implement new program solutions effectively.Maintain comprehensive documentation and create Runbooks for operational support.Work alongside the development and integrations team to provide platform support as necessary.Monitor solutions to enhance proactive monitoring capabilities for the Infrastructure team and leverage these metrics to evolve our infrastructure.Conduct thorough testing to identify faults, minimize malfunctions, and ensure system backups are in place.Provide technical consultancy to resolve issues promptly and efficiently.Manage vendor relationships for escalated issues and projects within your area of influence.Exhibit a strong willingness and ability to learn about complex systems across various technologies related to your area of expertise.Follow guidance from senior implementation engineers based on enterprise business requirements and IT strategies.
About the RoleWe are seeking an enthusiastic Implementation Manager to lead our customers through the onboarding process and help them achieve initial value swiftly. As the primary customer liaison, you will manage onboarding for a diverse range of clients from small to medium businesses (SMB) to enterprises. You will collaborate closely with our Customer Success, Operations, and Product teams to craft tailored onboarding plans, remove obstacles, and keep each implementation on track. This position is perfect for individuals with a background in consulting, services, or operations who are comfortable engaging in technical discussions, excel in customer-facing roles, and thrive in a dynamic software startup setting.Key ResponsibilitiesManage Customer Onboarding: Oversee the entire onboarding process from kickoff to go-live, ensuring a rapid time-to-first-value.Act as the Customer Advocate: Build strong relationships with stakeholders, conduct status calls, set clear expectations, and communicate effectively about trade-offs.Resolve Blockers: Proactively identify and troubleshoot issues to ensure a smooth onboarding experience.Translate Customer Needs: Convert complex customer workflows into straightforward, actionable requirements for both technical and non-technical teams.Project Management: Effectively manage timelines, risks, dependencies, and stakeholder alignment across multiple accounts simultaneously.Technical and Operational Insight: Understand data flows, integrations, and workflows to diagnose and resolve issues efficiently.Drive Continuous Improvement: Enhance onboarding templates, checklists, and processes; identify patterns to inform product and process innovations.Collaborate with Internal Teams: Work closely with Customer Success, Product, Engineering, and Operations for seamless delivery and handoff post-launch.
Join the City of New York as a Language Access Implementation Manager, where you will play a crucial role in ensuring equitable access to city services for non-English speaking residents. This dynamic position will require you to lead initiatives, collaborate with diverse teams, and implement effective strategies aimed at enhancing language accessibility across various departments.
About MoabMoab is revolutionizing the equipment dealer and rental industry by developing a comprehensive, modern software platform tailored for equipment dealers and rental businesses. As a venture-backed startup, we aim to disrupt a long-underserved market dominated by outdated solutions dating back to the 1980s and 1990s.Our goal is to connect all participants in the equipment ecosystem—those who sell, buy, rent, service, or utilize equipment. We are starting with a new system of record for equipment rental businesses, designed to enhance back-office efficiency and boost front-office revenue.At Moab, we pride ourselves on our small, dynamic team of passionate professionals. We are looking for team members who are not only willing to take on hands-on tasks but who can also think creatively about broader strategies. If you thrive in a collaborative environment and are eager to make a tangible impact for our customers and the business, you will find ample opportunities for career growth in our meritocratic culture, which emphasizes individual and team development.About the RoleThe Implementation Manager will play a critical role in overseeing the complete training and implementation processes that allow Moab to onboard new customers effectively. We are seeking a proactive individual to lead training initiatives, manage implementations, and ensure customer success at ground level.This position requires balancing rapid execution with structured processes to meet aggressive growth and efficiency goals. You will often be expected to perform at the level of someone two ranks above you (such as meeting with CEOs) as well as below (like handling customer support inquiries). This role is tailored for those who are driven to take action.What You’ll DoDesign and deliver both virtual and in-person training sessions for new customers.Travel 10-50% of the time, depending on the month.Oversee and facilitate user training and support throughout the implementation lifecycle.Simultaneously manage multiple implementation phases.Create comprehensive training and implementation plans, coordinating virtual and in-person sessions with customers.Build strong relationships with customers, ensuring their success during the onboarding process.
