About the job
About Glia
Glia stands at the forefront of AI-driven customer service solutions, specifically tailored for banks and credit unions. Our innovative platform integrates AI and human agents seamlessly across all voice and digital interactions through our unique ChannelLess® Architecture. With our philosophy of AI for All™, organizations can effectively balance efficiency and customer experience by employing AI to enhance service operations and automate conversations.
Recognized with a valuation exceeding $1 billion and honored as a Deloitte Technology Fast 500™ company for five consecutive years, Glia serves over 700 financial institutions and boasts an industry-leading NPS of 72. We are proud to be certified as a Great Place to Work, with an impressive 98% employee satisfaction rate.
The Infrastructure team is vital in sustaining and enhancing Glia's cloud-native core infrastructure, ensuring its availability, security, and performance. This team is responsible for implementing and managing infrastructure pipelines and monitoring tools, enabling our product teams to operate efficiently without compromising quality.
Your Role
As a Senior Infrastructure Engineer, your key responsibilities will include:
Maintaining and updating Glia’s core infrastructure to ensure optimal performance;
Proactively troubleshooting and resolving infrastructure-related challenges;
Enhancing our security posture and implementing best practices;
Implementing and managing infrastructure pipelines effectively;
Establishing support for telemetry and monitoring;
Consulting with other teams on infrastructure matters;
Collaborating with third-party vendors and service providers.
In this role, you will report to the Engineering Manager, and your work will align with business goals, with priorities set in collaboration with the Director of Engineering. All projects undertaken by the team are planned, led, and executed by engineers.
Team Setup
Our Infrastructure team comprises engineers located in Estonia, Portugal, and Poland. We prioritize remote collaboration, and while we operate remotely, we have physical offices in Tallinn and Tartu for those who prefer an in-office environment. Our team operates within the Eastern European time zone (EET/EEST).
Technology Stack
Infrastructure Technologies: AWS, Kubernetes, and more.

