companyGlia logo

Senior Infrastructure Engineer - Platform

GliaPoland
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

We are looking for candidates with a strong background in cloud infrastructure, specifically with experience in AWS and Kubernetes. Familiarity with CI/CD pipelines and infrastructure as code (IaC) practices is essential. Strong problem-solving skills and the ability to communicate effectively across teams will be critical for success in this role.

About the job

About Glia

Glia stands at the forefront of AI-driven customer service solutions, specifically tailored for banks and credit unions. Our innovative platform integrates AI and human agents seamlessly across all voice and digital interactions through our unique ChannelLess® Architecture. With our philosophy of AI for All™, organizations can effectively balance efficiency and customer experience by employing AI to enhance service operations and automate conversations.

Recognized with a valuation exceeding $1 billion and honored as a Deloitte Technology Fast 500™ company for five consecutive years, Glia serves over 700 financial institutions and boasts an industry-leading NPS of 72. We are proud to be certified as a Great Place to Work, with an impressive 98% employee satisfaction rate.

The Infrastructure team is vital in sustaining and enhancing Glia's cloud-native core infrastructure, ensuring its availability, security, and performance. This team is responsible for implementing and managing infrastructure pipelines and monitoring tools, enabling our product teams to operate efficiently without compromising quality.

Your Role

As a Senior Infrastructure Engineer, your key responsibilities will include:

  • Maintaining and updating Glia’s core infrastructure to ensure optimal performance;

  • Proactively troubleshooting and resolving infrastructure-related challenges;

  • Enhancing our security posture and implementing best practices;

  • Implementing and managing infrastructure pipelines effectively;

  • Establishing support for telemetry and monitoring;

  • Consulting with other teams on infrastructure matters;

  • Collaborating with third-party vendors and service providers.

In this role, you will report to the Engineering Manager, and your work will align with business goals, with priorities set in collaboration with the Director of Engineering. All projects undertaken by the team are planned, led, and executed by engineers.

Team Setup

Our Infrastructure team comprises engineers located in Estonia, Portugal, and Poland. We prioritize remote collaboration, and while we operate remotely, we have physical offices in Tallinn and Tartu for those who prefer an in-office environment. Our team operates within the Eastern European time zone (EET/EEST).

Technology Stack

  • Infrastructure Technologies: AWS, Kubernetes, and more.

About Glia

Glia is a pioneering company that merges artificial intelligence with customer service, particularly in the banking sector. With a commitment to enhancing customer experiences, Glia empowers financial institutions with innovative solutions that drive efficiency and satisfaction.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.