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Senior IT Engineer at Serval | San Francisco

ServalSan Francisco
On-site Full-time

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Experience Level

Senior

Qualifications

Key ResponsibilitiesLead identity and access management initiatives, including SSO consolidation, RBAC design, group-based access policies, and automate SAML/SCIM provisioning for scalable onboarding and offboarding. Oversee SaaS governance by streamlining the application stack, enforcing SSO coverage, and preventing shadow IT and orphaned licenses from proliferating. Establish standardized device management policies, including requirements for contractor devices and formalized offboarding access revocation. Collaborate with cross-functional teams to ensure effective integration of IT services across the organization. Continuously evaluate and enhance IT operations, focusing on efficiency and user satisfaction.

About the job

Join Our Innovative Team

Serval is at the forefront of revolutionizing enterprise operations through our AI-native automation platform. We specialize in developing intelligent agents that comprehend and execute real-world workflows seamlessly, replacing outdated manual processes and inflexible legacy systems with dynamic, learning software solutions. Established in 2024, we are proud to be trusted by industry leaders such as General Motors, Notion, Vercel, and more, to streamline high-volume operational tasks across their organizations.

At the heart of our operations is an agentic AI platform that converts natural language into efficient, production-grade workflows. Our agents go beyond mere response mechanisms; they engage in reasoning, execute actions across various systems, and continually enhance their capabilities with use. Initially focused on operational tasks, our platform has swiftly expanded to serve diverse functions including IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eradicate repetitive, manual tasks and empower teams through intelligent automation. Ultimately, we aim to construct a universal AI operations layer—a network of agents that integrates with business functions to drive seamless workflows and propel modern companies forward.

Position Overview

As the Senior IT Engineer at Serval, you will be pivotal in developing and refining our internal IT capabilities, utilizing our own ITSM platform as your primary toolkit. Your role will involve leading infrastructure projects and ensuring smooth daily operations as our company scales. This is a full-time, onsite position in San Francisco (5 days/week).

This role transcends traditional IT responsibilities; it’s an opportunity to shape the future of IT service management. You will actively test our platform in production environments and provide valuable operational insights to our Product and Engineering teams. Your on-the-ground experiences will directly influence how our product serves IT professionals globally.

About Serval

Serval is an innovative AI-driven automation platform dedicated to transforming enterprise workflows. With a focus on intelligent automation, we empower organizations to streamline their operations, ensuring efficiency and adaptability in a rapidly evolving business landscape.

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