About the job
We are seeking a dynamic and experienced Senior IT Manager to lead our IT operations across a diverse network of schools. This pivotal role focuses on maintaining the reliability, security, and efficiency of our technology infrastructure. You will define IT strategy, manage a distributed IT team across various locations and time zones, and oversee vendor partnerships to ensure seamless technology services. By aligning IT operations with our educational mission, you will play an essential role in providing staff and students with reliable technology resources.
The Senior IT Manager will closely collaborate with System Operations, Engineering, School Operations, and external partners. This role demands exceptional leadership skills, a strategic mindset, and extensive technical expertise, particularly in Microsoft environments. If you are passionate about education and thrive in an innovative setting, we encourage you to apply.
Key Responsibilities:
- Leadership and Strategy:
- Develop and implement an IT strategy that aligns with organizational goals.
- Lead and manage a geographically dispersed IT team, ensuring consistent service delivery.
- Establish clear performance metrics, workflows, and accountability measures.
- Mentor and coach team members to foster their professional development.
- User Support and Ticket Management:
- Oversee IT support functions, ensuring timely ticket resolution and high service quality.
- Implement and monitor service-level agreements (SLAs) across the organization.
- Identify and address recurring issues, driving long-term solutions to enhance user experience.
- Microsoft Platform Administration:
- Oversee administration of Microsoft Entra (Azure AD), Microsoft 365, SharePoint, and Teams.
- Ensure compliance with licensing, configuration, and security standards.
- Guide the IT team in managing tenant health, permissions, and collaboration tools.
- Network and Infrastructure Oversight:
- Ensure reliable connectivity and performance across all school sites.
- Manage network architecture, including firewalls, switches, and wireless infrastructure.
- Oversee IT asset lifecycle policies, including procurement and retirement.
- Security and Compliance:
- Develop and enforce IT security policies including endpoint protection and access controls.
- Ensure compliance with data protection regulations.
- Lead regular security audits, risk assessments, and disaster recovery planning.
- Web Hosting and Vendor Management:
- Oversee web hosting services, ensuring uptime and security.
