Raising Cane's logoRaising Cane's logo

Senior IT Support Manager

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in IT support management, preferably in a restaurant or retail environment. Strong leadership and team-building skills. Excellent problem-solving abilities and a customer-centric approach. Knowledge of IT service management frameworks (e.g., ITIL) is a plus. Ability to communicate effectively with both technical and non-technical stakeholders.

About the job

Raising Cane's seeks a Senior IT Support Manager to guide a skilled team in delivering reliable IT support and solutions throughout the company. This role plays a key part in optimizing daily operations and improving system performance, helping staff and users work efficiently.

Role overview

This position involves overseeing IT support functions, setting clear goals, and ensuring prompt resolution of technical issues. The Senior IT Support Manager will work to streamline processes and maintain a high standard of service across all departments.

What you will do

  • Lead and mentor the IT support team
  • Drive initiatives to improve system reliability and user experience
  • Promote a culture focused on continuous improvement and innovation
  • Collaborate with other teams to address technology needs and challenges

Who succeeds in this role

  • Strategic thinkers with strong leadership skills
  • Individuals committed to excellence in technology and service
  • Managers who encourage growth and new ideas within their teams

About Raising Cane's

Founded in 1996, Raising Cane's is a fast-casual restaurant chain specializing in chicken fingers. Our commitment to quality food and exceptional service has made us a leader in the industry. Join us as we continue to grow and expand our footprint while maintaining the core values that have made us successful.

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