Senior L3 Support Engineer

Role Overview IQEQ is looking for an IT Support Engineer in Amsterdam. This role keeps the technology department running smoothly by supporting internal teams and maintaining IT systems. The work centers on troubleshooting technical issues and putting solutions in place so operations stay on track. What You Will Do Provide day-to-day IT support for internal …

Speakap creates a mobile-first Employee Experience Platform designed to keep frontline and deskless workers connected. The platform supports more than 600 customers and 400,000 users in sectors like retail, hospitality, and healthcare. By offering an alternative to traditional email and desktop tools, Speakap helps teams stay informed and engaged wherever their work takes them. Role overview The Second Line Support Engineer tackles complex technical issues that impact a wide range of users. This position focuses on resolving challenging problems, often requiring careful troubleshooting and clear, effective communication. The work directly improves the experience for both customers and end users. What matters to us Prioritizing customers and people Taking ownership and responsibility Remaining curious and adaptable Communicating transparently These values guide daily work, decision-making, and how the team supports one another. Speakap seeks colleagues who share these principles and want to contribute to building something meaningful. Location This role is based in Amsterdam, Noord-Holland, Netherlands.

About GigsAt Gigs, we are revolutionizing mobile services by creating an operating system that allows tech companies to seamlessly integrate global connectivity into their offerings.Similar to how Stripe empowers businesses to add payment options within moments, Gigs enables platforms to incorporate connectivity, thus merging conventional telecom with innovative technology. We simplify the complexity of telecom, automating provisioning for various sectors, from fintechs introducing mobile services to HR platforms providing work phone plans.Our team comprises around 100 talented individuals across the US and Europe, supported by nearly $100 million in funding from notable investors like Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product designers, and business experts from renowned firms such as Stripe, Airbnb, and Shopify. We are addressing significant technical and regulatory hurdles to ensure a truly seamless connectivity experience.If you have a passion for exploration, innovation, and desire to influence the future of telecom, we would be excited to connect with you.The RoleAs a Technical Support Engineer, you will be the cornerstone of our support operations. Your commitment to excellence will shine through in every interaction, whether you're assisting a business customer or an end-user, adapting intuitively to their unique perspectives. You will not merely address the tickets assigned to you; instead, you will take ownership of a healthy support queue, ensuring the entire operation functions seamlessly.In this position, you will serve as the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will traverse the entire technical stack—debugging API logs and troubleshooting live network connectivity problems for end-users. Acting as a bridge, you will translate technical root causes into straightforward solutions for our customers while providing essential insights back to our Product and Engineering teams. Your efforts will ensure that when users need to connect, the Gigs platform delivers effectively.This position is based in our Amsterdam hub.

Join Databricks as a Senior Designated Support Engineer specializing in Spark. In this pivotal role, you will work closely with customers to resolve complex technical issues, ensuring their success with our platform. You will leverage your expertise in data processing and analytical solutions to provide exceptional support, drive customer satisfaction, and contribute to the overall growth of our technology.

Join our team as a ServiceNow Support Engineer, where you'll play a crucial role in enhancing our IT service management processes. You will provide expert support and maintenance for ServiceNow applications, ensuring optimal performance and user satisfaction. Collaborate with cross-functional teams to troubleshoot and resolve issues, implement enhancements, and drive continuous improvement initiatives.

At Datadog, we are not just a company; we are a community of passionate product experts dedicated to empowering our clients through exceptional technical support. The Technical Solutions team plays a pivotal role in our global expansion efforts by enhancing the experience of both prospective and existing customers. As a Premier Support Engineer (PSE), your primary responsibility will be to assist our Premier Customers with their technical inquiries regarding the Datadog platform. You will engage with our clients through various support channels and participate in cadence calls, demos, presentations, and conferences, contributing to exciting side projects along the way. This role allows you to directly influence the success of our Premier Customer base in a dynamic environment that fosters growth and innovation.At Datadog, we prioritize a collaborative office culture that enhances relationships and sparks creativity. Our hybrid workplace model enables our Datadogs to achieve a work-life balance that suits their individual needs.

Join Our TeamHorizon3.ai is an innovative cybersecurity company on a rapid growth trajectory, committed to empowering organizations to proactively identify, rectify, and validate exploitable vulnerabilities before they can be leveraged by malicious actors. Our flagship solution, the NodeZeroTM platform, provides production-safe autonomous penetration tests and critical assessment operations that scale seamlessly across diverse internal, external, cloud, and hybrid cloud environments. The NodeZero platform is trusted by a wide range of organizations, including small educational institutions, government agencies, and Global 100 enterprises, making it an essential tool for IT Operations, Security Operations teams, consulting pentesters, and managed security service providers.Our team is a unique blend of former U.S. Special Operations cyber experts, startup engineers, and seasoned cybersecurity practitioners. We pride ourselves on tackling widespread security challenges, including ineffective security tools, false positives, alert fatigue, and the cybersecurity skills gap. Our culture is rooted in respect, collaboration, ownership, and delivering results.As a fully remote organization, we require a minimum broadband connection of 25Mbps.

As integral members of Datadog's Technical Solutions team, we serve as the in-house product experts dedicated to fostering Datadog's global expansion. Our mission revolves around empowering potential clients through education and ensuring the satisfaction and success of our existing customers. By leveraging our extensive technical knowledge and product expertise, we provide support through multiple channels including technical assistance, demonstrations, and presentations. Joining our team means stepping into a dynamic environment where you will be both challenged and rewarded as you witness the impact of your contributions to Datadog.At Datadog, we emphasize the importance of a collaborative office culture that fosters relationships, creativity, and teamwork. Our hybrid work model allows our Datadogs to achieve a balance between their professional and personal lives.

Join imc as a Full-Stack Software Engineer specializing in Business Support. In this dynamic role, you will be at the forefront of developing innovative software solutions that enhance our business operations. You will collaborate with cross-functional teams to design, implement, and maintain efficient systems while ensuring seamless user experiences.

Role Overview Heimstaden is hiring a Customer Support Representative in Amsterdam. This position serves as the first point of contact for customers, handling questions and requests across multiple channels. The aim: deliver prompt, helpful service and ensure customer satisfaction with every interaction. What You Will Do Respond to customer inquiries through phone, email, and chat Resolve issues efficiently and follow up as needed Maintain a friendly, professional approach in every conversation Work closely with team members to provide consistent support Who We’re Looking For Enthusiastic about helping others Strong problem-solving skills Comfortable working in a busy setting Positive attitude and willingness to learn

Greetings! We're thrilled to have you here! Are you in search of a new career path or simply exploring your options? If so, you may have found your next opportunity!As a pivotal member of Lightspeed’s Support team, you will serve as the primary contact for our valued customers seeking assistance, addressing a diverse range of inquiries from general education to in-depth hardware/software troubleshooting.Collaborating closely with various global teams at Lightspeed, your responsibilities will include investigating, diagnosing, testing, and resolving issues faced by our hospitality clients during their service operations.

Make an impact. Embrace humanity. Stay curious.About UsAt Rewire, we are at the forefront of the AI revolution, leveraging exponential data growth to tackle the challenges of tomorrow. Our mission is not just to follow trends in Data & AI, but to be the innovators who define them.If you have a passion for overcoming real-world challenges and delivering significant results, this role is designed for you! Your proactive attitude and technical ingenuity will play a critical role in shaping Rewire's internal technology infrastructure.We are determined to propel Rewire's business to new heights, and we seek a Platform Engineer to help us achieve this vision. You will be integral to our internal IT ecosystem, supporting employees, automating processes, and constructing scalable and secure systems that empower our engineers and consultants to excel—ranging from standard office automation to implementing AI-driven productivity tools.Begin your journey close to operations and advance toward systems design and architecture, collaborating with seasoned Cloud Engineers to enhance our internal platforms continuously.Join a vibrant team of data & AI professionals who are committed to solving meaningful challenges, crafting intelligent solutions, and enjoying the journey together. Ready to embark on this adventure?Your Contributions Will MatterManage and optimize Rewire's internal IT environment—overseeing Microsoft 365 services such as Exchange Online, SharePoint, Teams, Entra ID, Intune, Purview, and Defender.Provide first-tier support for internal employees, resolving issues promptly and effectively.Automate internal operations by developing self-service solutions, scripting workflows, and scalable permission models.Oversee end-user hardware, including managing Windows and macOS devices and maintaining hardware inventories across offices.Establish and enforce best practices within the company’s tech landscape regarding access models, backup & recovery, logging, PIM & PAM tools.Collaborate with Cloud & Platform Engineers to enhance your architectural skills through joint efforts on shared infrastructure, CI/CD integrations, and AWS-connected systems.

Hello and welcome! Are you on the lookout for an exciting new role? Or maybe just browsing the job market? If so, you might have found your next opportunity!As a vital member of Lightspeed's Support team, you will serve as the initial contact for our customers seeking assistance. Your expertise will help address a diverse array of inquiries ranging from general guidance to in-depth hardware and software troubleshooting.Collaborating closely with various international teams at Lightspeed, your role will involve investigating, troubleshooting, testing, and resolving technical challenges faced by our hospitality clients during their service operations.Your Key Responsibilities:Collaborate with a truly global, multilingual support team operating 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage positively and knowledgeably with hospitality customers, partners, and Lightspeed team members, ensuring we maintain our Gold Class support standard through phone, chat, and email communications.Utilize effective troubleshooting techniques to swiftly identify customer issues and provide prompt, suitable solutions.Document, track, and resolve customer interactions using our support platforms.Aid in identifying, reproducing, and escalating product issues to our Quality Assurance team, ensuring thorough resolution tracking with customers, partners, and Lightspeed staff.Champion improvements to our products and services.Work within a schedule to guarantee high availability of support for our customers, in collaboration with your manager.What You Bring to the Team:Prior experience in customer service or technical support, with a strong focus on delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms such as iOS, Android, OSX, and Windows.Bonus Qualifications:Experience interacting with customers via phone, email, and ticketing systems.

About UsFor nearly two decades, Equals Money has empowered over a million clients to effectively manage and transfer their funds. Our award-winning suite of financial products enables low-cost, multi-currency transactions across diverse platforms, from travel money and transfers to currency hedging and expense management. We are dedicated to simplifying the financial experience for our customers.Our commitment to delivering unparalleled value is realized through innovative payment technology combined with exceptional customer service. We are currently seeking a talented Implementation Manager to join our team as we continue to evolve.With offices in key locations including London, Chester, Los Angeles, and throughout Europe, Equals encompasses three distinct brands: Equals Money, FairFX, and CardOneMoney. You will be part of a cohesive, skilled, and supportive team that values diverse perspectives to better understand and meet our customers' needs.About the RoleThe 1st Line Workplace IT Support Specialist will provide essential first-level technical assistance to end users, ensuring that all issues and service requests are documented, prioritized, and resolved promptly. This role serves as the primary contact for IT-related inquiries and is vital in maintaining operational continuity and ensuring user satisfaction.About YouWe are looking for candidates who possess key skills essential for success in this role. While you may not meet every desired qualification, we encourage you to apply as we value diverse experiences. Shortlisted candidates will undergo individual interviews to determine the best fit for our needs.

Your Role as a Customer Support SpecialistInsurance can often be dull, intricate, and filled with fine print. However, at Insify, we are revolutionizing the industry by creating the most advanced business insurer in Europe, tailored specifically for entrepreneurs and freelancers. We prioritize speed and transparency, eliminating unnecessary hassles.As the new face and voice of our customer service, you're not just a 'helpdesk employee'; you become a true ally to entrepreneurs.What You Will Do:You will be at the heart of our operations, engaging with passionate entrepreneurs who need assistance in safeguarding their dreams.Be the Hero: You will respond to inquiries via chat, phone, and email. Forget scripts; you’ll engage in genuine conversations.Collaborate for Improvement: If you notice recurring issues faced by customers, you will identify these challenges and work closely with our developers to enhance our product.Facilitate Onboarding: You will guide new customers effortlessly through the onboarding process, ensuring they are insured in just two minutes.Quality Above All: Your goal is not merely to 'resolve quickly' but to deliver a 'stunning experience'.

Fastned operates a growing network of fast charging stations for electric vehicles across Europe. With more than 400 stations already running and plans to reach 1,000, the company aims to make green energy widely available for drivers in the UK, France, the Netherlands, and other countries. All stations use solar and wind power. Fastned is publicly listed and continues to expand rapidly. The Junior Office IT Engineer position is based at Fastned’s headquarters in Amsterdam. This role is part of a small Office IT team that supports over 400 colleagues across 10 countries. The team emphasizes practical support, clear communication, and a service-minded attitude. Role overview The Junior Office IT Engineer serves as the first point of contact for IT support, assisting both on-site and remote staff. The work is hands-on and people-oriented: preparing laptops, maintaining tools, and ensuring systems function smoothly so colleagues can stay productive. Each person is treated as a valued customer, and the job involves listening, asking questions, and following up to resolve issues. What you will do Maintain office IT infrastructure, including laptops, phones, software, meeting room technology, and network equipment. Provide technical support by troubleshooting hardware and software problems, managing support tickets, and helping colleagues resolve issues efficiently. Support the full lifecycle of end-user devices: ordering, setup, deployment, and retirement. Manage IT onboarding and offboarding, including account management, device provisioning, and ensuring smooth transitions for new starters and departing staff. Contribute to team projects such as creating documentation and supporting the rollout of new tools or procedures. Build relationships with IT vendors and service providers, while gaining experience with SaaS applications and cloud-based environments. Travel occasionally to other European offices to assist with onboarding or provide in-person IT support. Location This position is based in Amsterdam, Noord-Holland, Netherlands.

About s4ds4d is an innovative Software as a Service (SaaS) company dedicated to empowering Quick Service Restaurants (QSRs) with an omnichannel operating system designed for optimum efficiency and effectiveness. Our mission is to help restaurants maximize their order potential by leveraging cutting-edge technology and a diverse array of functionalities. Our team thrives on collaboration and accountability, creating a work environment that supports flexible working conditions. Recognized as one of the top-performing SaaS companies in the Netherlands by Deloitte Technology Fast 50 and Saas100 (MT/Sprout), we are proud to be at the forefront of our industry. We are on the lookout for a Team Lead Support to enhance our support efforts with our partners.Job OverviewWe seek a dedicated Team Lead Support who will be instrumental in ensuring exceptional service delivery to our esteemed clients, including New York Pizza, Telepizza, Apache Pizza, and Pizza Hut. The Support team plays a crucial role in assisting our customers to fully benefit from our solutions. When inquiries arise from our partner headquarters or specific outlets, they turn to our Support team for assistance.The Support team, composed of Support Heroes—students working shifts from 5:00 PM to 11:00 PM—represents the first point of contact during our busy “Hungry Hours.” They address queries ranging from operational adjustments, such as store opening hours and promotional setups, to technical issues like system bugs or outages. In this role, you will be responsible for managing and mentoring this team.Your focus will be on coaching the Support Heroes, refining processes, and implementing proactive measures to minimize recurring inquiries. This includes conducting training sessions for franchisees and store staff. During office hours, you will also address incoming queries from our partners, although they tend to be less frequent during the day.Collaboration is key; you will work closely with our Head of Operations and COO to transform Support into a true driver of customer satisfaction, ensuring continuous improvement in our service levels.

Euronet's YourCash division is seeking dedicated Customer Support Consultants in Amsterdam to enhance our service offerings. As a Customer Support Consultant, you will play a vital role as the primary point of contact for both internal and external clients. You will assist customers over the phone and via email, providing expert advice and information while ensuring that any issues are addressed with the utmost care. Your focus will be on delivering exceptional customer service.Your Responsibilities: Monitor and log customer requests and error reports; Escalate issues internally when necessary; Advise clients and partners on best practices; Proactively monitor ATM operations; Analyze transaction data to improve service quality;

Are you passionate about being the first point of contact for residents in Amsterdam and making a meaningful contribution to sustainable, appropriate support? Join Team Welkom at SEZO!About UsAt SEZO/Buurtteam Amsterdam Nieuw-West, we prioritize people. Every day, we assist residents with inquiries regarding healthcare, finances, housing, health, employment, parenting, community engagement, and safety. We listen, collaborate, and empower individuals to regain control over their lives.Operating from various neighborhood teams in Nieuw-West, we adopt an integrative approach, looking beyond immediate concerns to work with local partners to find sustainable solutions. Our diverse organization comprises neighborhood team members, social counselors, community workers, youth professionals, and supportive staff.We are a committed organization that values collaboration, development, and humanity. A place where everyone is welcome, and together we build a community where everyone can participate.Welcome TeamTeam Welkom serves as the “front door” of SEZO. It is the primary point of contact for residents seeking assistance from the neighborhood team, available through phone, digital platforms, or in-person meetings, including 'WegWijsSalons' and consultations at local venues.Our team consists of neighborhood support workers, coordinators, volunteers, social counseling assistants, and KCC staff. Together, we provide a familiar and accessible entry point for residents in need of support.Your Role as a Community Support Worker in the Welcome Team:You assist residents with their support inquiries, both over the phone and in-person.You engage with a diverse range of residents daily, with each day presenting new challenges.You ensure a professional and welcoming environment.You provide immediate assistance: informing, advising, and initiating appropriate follow-up actions.You collaborate with referrers, schools, and other chain partners.You communicate clearly about what residents can expect.You conduct conversations at the reception, on-site, and via phone.You assess situations, delegate tasks, and document them meticulously.You engage in reflection through team meetings, case discussions, and peer reviews.