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Senior Linux Automation Engineer at ServiceNow | Santa Clara

ServiceNowSanta Clara
Remote Full-time

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Experience Level

Mid to Senior

Qualifications

To thrive in this role, you should possess:A strong background in producing infrastructure-focused code for production environments. This position demands senior-level expertise in systems administration and engineering, with a deep understanding of cloud infrastructure components like hardware platforms, operating systems, applications, databases, networks, and web/application servers. Experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure in a cloud computing or Managed Service Provider (MSP) setting is highly desirable. Experience in leveraging AI tools to enhance workflows, decision-making, and problem-solving processes.4+ years of experience with Linux (RedHat and/or CentOS).

About the job

Important Notice: This role is dedicated to providing support for our US Federal customers.

All candidates must successfully complete a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards), including a credit check, criminal/misdemeanor check, and a drug test. Employment is contingent upon passing this screening. Due to Federal regulations, only US citizens, US naturalized citizens, or US Permanent Residents holding a green card will be considered.

Work Location:
Preferred candidates will be located in the San Diego, CA area, although we are open to other locations in the Pacific Time zone, including remote work options for those not near a ServiceNow office.

The Team:

Join the Systems Administration team within Global Cloud Operations, where you will oversee the administration and operations of our global cloud infrastructure that supports our SaaS product. This role emphasizes development skills to create tools and solutions through code. Be part of a Cloud platform that scales to millions of users! The Cloud Operations team ensures the server infrastructure's availability and efficiency while deploying new products developed by engineering teams. Collaboration with engineers and developers across the company is essential.

Your Responsibilities:

  • Enhance Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
  • Develop automation tools using Python, Bash, and JavaScript to streamline processes and enhance customer experience.
  • Encourage a culture of continuous improvement by sharing engineering best practices.
  • Lead enhancements and bug fixes for large-scale automation initiatives, including patching and provisioning.
  • Establish procedures for maintenance where automation isn't feasible; address root cause issues with internal teams.
  • Prepare new ServiceNow products for production readiness through design reviews, feedback sessions, training, and testing.
  • Support operations across various infrastructure services, including Machine Learning, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure, DNS, Puppet, NGINX, Kubernetes, RHOSP, and more.

About ServiceNow

At ServiceNow, we empower the world to work for everyone through innovative technology, driven by our dedicated team. We move quickly because the world can't wait, innovating in ways that are unique to our customers and communities. Joining ServiceNow means becoming part of a dynamic team of change-makers with a relentless desire for curiosity and ingenuity. We believe that your best work emerges when you live your best life, and we strive to support you in realizing your individual and collective dreams. Together, we aim high, and our future begins with you. Serving over 7,700 customers, we proudly support approximately 85% of the Fortune 500®, earning recognition as one of FORTUNE's 100 Best Companies to Work For® and one of the World's Most Admired Companies™. Discover more about our culture on the Life at Now blog and explore our journey on YouTube.

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