About the job
About Our Team
The Global Operations team at SumUp is dedicated to creating an unparalleled customer experience in the fintech sector, with artificial intelligence at its core. As a vital member of our AI team, you will bridge machine learning engineering and tangible product impact, developing models and systems that enhance intelligent customer support for over 4 million merchants globally. This is not a research position; it's a dynamic engineering role where your contributions will directly influence the daily experiences of SumUp merchants.
Your Responsibilities
- Design, build, and deploy robust AI solutions into production, prioritizing reliability and scalability.
- Develop and maintain ML infrastructure and data pipelines to optimize data processing, model training, and serving.
- Enhance and fine-tune machine learning models for peak accuracy and efficiency in large-scale applications.
- Work collaboratively with data scientists, product managers, and backend engineers to convert business requirements into effective AI strategies.
- Implement strong engineering practices including version control, CI/CD, and comprehensive testing frameworks.
- Gather, preprocess, and organize extensive text datasets to facilitate superior model training and assessment.

