Senior Machine Learning Engineer

CrestaRomania (Remote)

Remote Full-time

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Experience Level

Senior

Qualifications

Strong experience in Machine Learning and AI technologiesProficiency in Python and relevant ML frameworks (e.g., TensorFlow, PyTorch)Solid understanding of ASR and NLP systemsExperience with data processing and model evaluation techniquesStrong analytical and problem-solving skillsExcellent communication and collaboration abilities

About the job

Cresta is dedicated to transforming every customer interaction into a strategic advantage, harnessing the power of AI alongside human intelligence. Our innovative platform empowers contact centers to uncover valuable customer insights, streamline conversations, and enhance team productivity. Founded by visionaries from the esteemed Stanford AI lab, including Sebastian Thrun, known for his groundbreaking work at Google X and Waymo, Cresta is at the forefront of AI-driven solutions. Join our mission to redefine the future of work with cutting-edge technology.

About the Role:

As a Senior Machine Learning Engineer at Cresta, you will be instrumental in developing advanced Machine Learning systems that facilitate intelligent and real-time customer interactions. You will work on large-scale, multimodal datasets, particularly focusing on speech and text, to derive insights and improve quality. This role emphasizes enhancing model evaluation, measurement, and quality improvements, especially in Automatic Speech Recognition (ASR) and NLP systems. Your responsibilities will include designing evaluation frameworks and establishing quality metrics to boost model accuracy and reliability.

About Cresta

Cresta is on a mission to revolutionize the contact center industry by integrating AI with human insight. Our platform empowers businesses to leverage customer conversations for actionable insights and improved operational efficiency, setting the stage for the future of AI-powered work environments.

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