About UsAt Trainline, we are committed to revolutionizing travel by fostering a sustainable future. Our platform empowers millions of travelers to discover and book the most cost-effective tickets across various carriers and fares, utilizing our highly-rated mobile app, website, and B2B partner channels.Join Us on Our Journey As Europe’s leading downloaded rail app, we experience over 125 million monthly visits and facilitate £5.9 billion in annual ticket sales. Collaborating with over 270 rail and coach companies across more than 40 countries, we strive to make travel simple, seamless, eco-friendly, and affordable.As a FTSE 250 company, our diverse team of over 1,000 Trainliners hails from more than 50 nationalities and operates from key cities including London, Paris, Barcelona, Milan, Edinburgh, and Madrid. With a focus on growth across the UK and Europe, now is the ideal time to join us on this exhilarating journey.Elevating Machine Learning & AI at Trainline Machine learning is pivotal to our mission of enabling millions to make sustainable travel choices daily. Within our AI & ML community, we develop and maintain production-grade systems that enhance search, pricing, personalization, and marketing optimization while increasingly deploying intelligent AI agents to transform customer support and journey discovery.You will collaborate with a dynamic team of Machine Learning Engineers and Data Engineers on innovative GenAI initiatives, including our Travel Assistant—an AI-driven tool that assists customers with refunds, journey updates, and ticket conditions, alongside developing Voice AI agents for effective customer query handling.Our team merges robust ML principles with the latest LLM frameworks (LangGraph, LangChain), RAG architectures, MCP integrations, and production monitoring tools such as Braintrust, all deployed on AWS. We foster an environment that values ownership, curiosity, and thoughtful experimentation.Role OverviewIn this role, you will focus on the design, development, and operation of LLM-powered and predictive ML systems in production. You will work on AI systems like our Travel Assistant and Voice AI initiatives while contributing to traditional ML services owned by the team.
Mar 6, 2026