Senior Manager, Digital Experience Strategy

Join ServiceNow as a Digital Experience Lead and be at the forefront of transforming digital interactions within our global marketing team. In this pivotal role, you will harness your expertise to enhance user journeys across various platforms, driving engagement and optimizing customer experiences. Your strategic vision will shape our digital landscape, ensuring that our brand resonates authentically with our audiences.

hmgroup seeks a Senior Lead in Digital Experience & Development to join the New York team. This leadership position shapes the company’s digital presence and steers the development of user-centered digital solutions. Key responsibilities Mentor and guide a team of developers and designers Collaborate with stakeholders to ensure digital strategy meets business goals Manage projects from concept through launch Use established digital development methods to deliver practical solutions Requirements Proven experience leading digital teams Strong background in digital development and user experience Skilled at cross-departmental collaboration and project management This role offers the opportunity to influence hmgroup’s approach to digital experience and development at a senior level.

Peec AI, a Series A startup based in Berlin, develops analytics and intelligence tools for modern SEO and growth teams. As AI transforms online discovery, the company helps businesses track visibility, measure performance, and find ways to improve their organic reach across AI-driven search platforms. Role overview The Web Experience Lead will be based in New York City and take full ownership of the Peec AI website. This site is central to the company’s product and growth strategy. The role covers everything from site structure and user experience to messaging, design standards, and performance. The main objective is to communicate Peec AI’s value clearly and turn visitors into engaged users. What you will do Manage all aspects of the Peec AI website, including information architecture and daily updates Collaborate with Product, Marketing, Growth, and Design teams to improve user journeys and site flows Shape messaging and visual design to match the quality and ambition of Peec AI’s product Apply strong SEO practices to increase organic traffic Monitor site performance and pinpoint areas for enhancement Collaboration This position works closely with cross-functional teams to keep the website in sync with product changes and company objectives. Ongoing feedback with stakeholders ensures the content and user experience adapt as Peec AI grows.

Join ShopMy – Shaping the Future of Digital MarketingAt ShopMy, we are transforming the e-commerce landscape by constructing the infrastructure for human-led curation on a large scale.We empower brands to launch and expand impactful, performance-oriented creator programs while enabling influential creators to monetize their impact and collaborate directly with their favorite brands. Our operating system allows consumers to discover and purchase premier products through leading brands, trendsetting tastemakers, and genuine human curation.Having recently achieved unicorn status with a valuation of $1.5 billion, backed by esteemed investors such as Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, we invite you to help us redefine curated commerce at the nexus of technology, culture, and taste.About The Role:As we launch our NYC headquarters, we seek a highly organized and experienced Workplace Experience Lead to cultivate and maintain a welcoming and high-performing office environment for our expanding team.This pivotal role will influence the in-office experience for employees, visitors, and partners. You will manage daily office operations, including facilities coordination, vendor management, employee experience, and event planning. Collaborating closely with the People and Workplace Technology teams, you will ensure that the office operates smoothly, efficiently, and reflects ShopMy's culture and brand.This position is perfect for someone who excels in fast-paced, high-growth settings and takes pride in delivering exceptional in-person experiences.Your Impact on The Role:Oversee daily office operations for our NYC HQ, ensuring a seamless, inviting, and organized environment.Develop and implement the in-person employee experience strategy, acting as the primary driver of ShopMy's physical workplace presence.Manage office vendors (cleaning, maintenance, security, supplies, catering, etc.) and serve as the main point of contact.Supervise the stocking and organization of the kitchen, common areas, and office supplies.Coordinate badge access, security protocols, and visitor check-in processes in conjunction with Workplace Technology.Welcome guests, candidates, and partners, ensuring a premier in-office experience.Assist with onboarding logistics for new hires (workspace setup, supplies, coordination with IT for equipment and access).Collaborate with the People team to support internal events, team gatherings, and more.

Jobgether is seeking a Digital Strategy Lead to shape and drive digital initiatives that align with the company’s growth goals. This fully remote role is open to candidates based in New York. Key responsibilities Collaborate with teams across the organization to design and implement digital strategies that connect with our audience and enhance Jobgether’s online presence. Study market trends and interpret data to guide digital decision-making and refine our approach. Location This is a remote position for candidates located in New York.

Location: New York, NY (Hybrid: 3 days per week in the office) Role overview The Insight Operations & AI Enablement Lead joins the Global Insights & Strategy team within Gen Digital’s Global Marketing division. This role sits at the intersection of strategy, operations, and enablement. The focus is on building and scaling both operational and AI-driven frameworks for the Insights function, helping the team work more efficiently and prioritize high-impact insights and strategies. What you will do Drive the AI enablement agenda for the Insight team, identifying and implementing tools and processes that support smarter, faster decision-making. Manage core team operations, including budget oversight, supplier relationships, and coordination of regular team meetings. Oversee research operations, covering tools management, governance, compliance, and participant recruitment. Blend operational expertise with a technical mindset to support the team’s mission and service orientation. Work environment This position follows a hybrid work model, with three days each week in the New York office. The team values creative discussion, healthy debate, and continuous learning. Colleagues support one another and welcome diverse experiences and perspectives. About Gen Digital Gen Digital serves nearly 500 million users in over 150 countries through brands like Norton, Avast, LifeLock, and MoneyLion. The company focuses on cybersecurity, online privacy, identity protection, and financial wellness. Gen Digital encourages flexible work arrangements, offers competitive compensation, and supports employee well-being.

Join our dynamic team as a Lead User Experience (UX) Designer at Collabera Inc. in New York! We are seeking a creative and strategic thinker with a passion for enhancing user experiences. In this role, you will lead the design process, collaborate with cross-functional teams, and implement innovative solutions that enhance user satisfaction.

Are you an experienced project leader excited by the opportunity to innovate and enhance traditional processes within the investment management sector? Do you excel at rallying diverse teams around ambitious initiatives and guiding intricate enterprise software projects to successful completion? If you are a strategic communicator with a knack for customer engagement, operational excellence, and technical execution, we would love to have you join our dynamic team.As a Senior Staff Project Lead for Customer Experience at Ridgeline, you will spearhead transformative implementations of our enterprise cloud solutions. Your role will involve collaborating closely with both internal teams and client stakeholders to define project scope, develop execution strategies, and ensure smooth delivery. Your consultative mindset, professional demeanor, and exceptional organizational skills will be vital in managing timelines, budgets, and quality. In this fast-paced environment, you will utilize leading-edge technologies, including AI tools like ChatGPT, to achieve outstanding results and enhance client satisfaction.At Ridgeline, our work culture is just as important as the products we create. We foster an ownership mentality, prioritize growth over comfort, and value transparent communication. We believe in positive intent, act decisively, and focus on providing solutions rather than just identifying problems. Celebrating victories and learning from challenges are integral to our resilient, collaborative, and high-achieving culture. If this resonates with you, we are eager to connect!You must be authorized to work in the United States without the need for employer sponsorship.

Join our dynamic team as a Lead AEM Developer, where you will spearhead the design and implementation of innovative solutions using Adobe Experience Manager (AEM). Collaborate with cross-functional teams to create compelling digital experiences that engage and satisfy user needs.Your expertise in AEM will drive the development process, ensuring high-quality standards and best practices are adhered to throughout the project lifecycle.

Be a part of our vision to enable founders and innovators to accelerate their growth, enhance their lives, and gain greater access to opportunities.FoundersCard is a distinguished membership platform tailored for entrepreneurs, executives, and innovators, boasting a community of over 250,000 members globally. Our members benefit from exceptional access to exclusive travel advantages, business resources, and a carefully curated network of influential leaders—all designed to expedite their success.We are embarking on an exciting new era of product innovation and are in search of a Lead Product Manager to spearhead and enhance the core member experience across our platform. This encompasses our member web interface, mobile application, partner integrations, and our forthcoming AI-driven tools.This role offers high impact and autonomy for a strategic thinker who can move rapidly and collaborate effectively with design and engineering teams to create a product that our members will cherish.Your Responsibilities- Core Member Experience: From onboarding to renewal, you will define and enhance the digital journey for our members, ensuring immediate and intuitive value.- Mobile and Web Experience: Lead the redevelopment of our mobile application while optimizing the web benefits home to guarantee satisfaction and a premium experience.- AI-Powered Features: Oversee the development of our AI Concierge and other machine learning-driven functionalities that facilitate quicker member value access.- Benefit Integrations: Streamline how benefits are presented, activated, and utilized, minimizing friction and enhancing engagement for seamless redemption.- Engagement and Satisfaction: Take ownership of crucial product KPIs including NPS, platform engagement, and retention, while consistently refining the experience through insights and iterations.What You Will Do- Define product strategy and convert it into prioritized roadmaps, clear briefs, and MVPs.- Develop features and capabilities to drive our KPIs by leveraging cross-functional collaboration with engineering, design, marketing, and partnerships.- Conduct and synthesize user research, usability testing, and behavioral analytics.- Scope and deliver experiments, A/B tests, and iterative enhancements across the platform.- Represent the member's voice while striking a balance between user needs, business objectives, and technical limitations.- Own key systems and experiences across web and mobile, ensuring they scale with quality.Qualifications- 6+ years of product management experience, particularly in consumer-facing (B2C) roles.- Proven track record in leading the development of core mobile/web experiences and high-engagement features.- Familiarity with AI-powered customer interfaces, conversational UX, or personalization systems.

About UsAt Rain, we are pioneering the future of payments on a global scale. Our dynamic team comprises enthusiastic innovators and seasoned entrepreneurs dedicated to transforming financial transactions through the practical application of stablecoins. We facilitate seamless card transactions, international payments, B2B transactions, remittances, and more, in partnership with fintech companies, neobanks, and institutions. Join us at this hypergrowth company backed by prestigious investors in the fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla. If you are driven by curiosity, boldness, and a passion for creating a borderless financial future, we welcome your interest.Our EthosWe promote an open and inclusive work environment where employees can thrive and develop in roles that align with their aspirations. Every team member has the freedom to share ideas and contribute to the vision and direction of our company.Role OverviewWe are seeking a Customer Experience (CX) Team Lead to enhance and expand our user support services. You will lead a team responsible for managing customer interactions via chat, email, and phone. The ideal candidate is a proactive leader with a blend of empathy and efficiency, committed to operational excellence and collaborative improvement of the customer experience.Revolutionize the usage of stablecoins in everyday financial transactions.Join a purpose-driven team that prioritizes accuracy, transparency, and customer trust.Enjoy a hybrid work model allowing collaboration at our New York office while offering flexibility.Explore opportunities for advancement into CX leadership, operations, or cross-functional roles.Your ResponsibilitiesLead and mentor a team of CX Associates by establishing goals, providing consistent feedback, and nurturing a culture of accountability, empathy, and growth.Manage daily operations to ensure adherence to service level agreements (SLAs), quality assurance standards, and escalation procedures.Analyze key performance indicators (CSAT, QA, first response time, resolution time) and translate findings into actionable strategies for improvement.

About the Role qodeworld is seeking an AEM Technical Lead to guide the design and delivery of Adobe Experience Manager (AEM) solutions. This position sits in New York, NY. What You Will Do Lead a team of developers working on AEM projects Set technical direction and ensure best practices are followed throughout the development process Oversee the implementation of AEM solutions, focusing on quality and performance Share expertise to help the team solve complex challenges and deliver successful outcomes What We Value Strong experience with Adobe Experience Manager Ability to mentor and guide development teams Commitment to high standards in software quality and project delivery Problem-solving skills and a collaborative approach

As the BIM Manager and Digital Practice Lead at Equinox, you will spearhead the integration of cutting-edge Building Information Modeling (BIM) technologies into our architectural processes. Your expertise will guide the team in leveraging digital tools to enhance project efficiency and innovation.In this pivotal role, you will collaborate with interdisciplinary teams to conceptualize and implement BIM strategies that align with Equinox’s vision of excellence in the fitness and wellness industry. You will ensure that our projects are not only visually stunning but also structurally sound and sustainable.

Parachute Health is revolutionizing post-acute care with our cutting-edge digital ordering platform that streamlines the procurement of medical equipment and supplies. We replace outdated, error-prone paper and fax methods that impact over 30 million patients annually, delivering a system that is ten times faster. Our platform connects an extensive network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients receive the essential products they need swiftly and efficiently. Join our team and contribute to enhancing patient care. About this Role: At Parachute Health, we believe in the transformative power of technology in healthcare, making it more efficient and accessible for everyone—especially patients. As a Customer Experience Associate, you will be instrumental in ensuring that healthcare providers, suppliers, and patients receive the necessary support to navigate our platform seamlessly. You will gain an in-depth understanding of the healthcare landscape while delivering exceptional customer support. As a proficient user of the Parachute Platform, you will assist users through various channels: phone, chat, and email, troubleshooting issues and ensuring smooth order management. Whether addressing questions, solving problems in real-time, or collaborating with internal teams to enhance workflows, your efforts will directly impact patient care. As a Customer Experience Associate, you will:Engage new users of the Parachute platform via live chat, email, and phone, establishing a relationship and ensuring they feel welcome and comfortable while knowing where to find assistance.Provide top-notch customer support, addressing inquiries and resolving issues efficiently.

About RebarRebar is at the forefront of revolutionizing the operational landscape for commercial HVAC, electrical, and plumbing suppliers and subcontractors. With our innovative V1 quoting product, we've achieved remarkable scalability, processing thousands of quotes weekly, and have doubled our revenue shortly after the start of 2026. Backed by a $14M Series A investment from top construction tech investors, we are poised for significant growth. Join us as we seek a Client Experience Leader to enhance our Client Success strategy.You will collaborate directly with the Client Success (CS), Product, and Sales teams to enrich client interactions and establish the systems that will shape Rebar’s customer experience. We are transforming the $250B HVAC industry with cutting-edge AI-driven software—an industry ready for modern advancements. This is your opportunity to be a pivotal part of our journey.The Role: Client Experience LeadAs our initial product gains traction and scales rapidly, our focus remains on delivering exceptional client support that has been fundamental to our success. With plans to onboard thousands of users in the next 1-2 years, we are looking for a Client Experience Lead to develop and expand a high-performance support function from scratch.Your role will encompass more than just addressing client concerns; you will architect the systems, processes, and team that provide this support. Working in close collaboration with the Client Success, Product, Engineering, and Sales teams, you will ensure our clients receive prompt, effective assistance while continuously refining the product based on user feedback.What You’ll DoLead and develop the client support function, including processes, systems, and team structure.Act as the primary escalation point for complex or high-priority client issues.Design and implement scalable support workflows utilizing ticketing and messaging systems, enhancing speed and coverage with AI tools and on-demand resources.Establish service level agreements (SLAs), response standards, and performance metrics.Utilize reporting and analytics to identify trends, gaps, and opportunities for enhancing the client experience.Work closely with Product and Engineering teams to prioritize issues, drive resolutions, and influence the product roadmap.Create feedback mechanisms between clients and internal teams to foster continuous improvement of the platform.Recruit, train, and oversee a growing support team over time.Ensure smooth transitions and alignment between Implementation, Support, and other departments.

About the Role sia is looking for a Digital Designer based in New York. This role focuses on creating digital experiences that connect with our audience and support brand goals. What You Will Do Design digital assets for marketing campaigns and customer initiatives Work closely with teams across different functions to align creative work with broader strategies Contribute to projects that build brand awareness and increase engagement

About the Role qodeworld is looking for an AEM Technical Lead based in New York, NY. This position focuses on designing and building Adobe Experience Manager (AEM) solutions. The role calls for hands-on technical leadership and a strong commitment to improving digital experiences for clients. What You Will Do Lead the development and rollout of AEM-based projects Work closely with teams across disciplines to ensure solutions meet client goals Maintain high standards for technical quality and user experience Location This role is based in New York, New York, United States.

About WithCoverage: At WithCoverage, we are revolutionizing the traditional insurance brokerage model by integrating AI-powered risk management tailored for the modern economy. We collaborate with a diverse portfolio of high-growth, cutting-edge companies such as GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clientele includes renowned consumer brands, hospitality leaders, general contractors, advanced manufacturers, and forward-thinking defense contractors, all of whom thrive in complex risk environments and require a partner that can keep pace with their rapidly changing needs. Rather than relying on a disjointed, manual brokerage approach, we have established a new category of elite risk advisors supported by our proprietary technology. Our in-house Agency Management System provides transparency into policies, exposures, claims, billing, and commissions, enabling profound automation, informed decision-making, and a significantly elevated standard of service. Founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound), WithCoverage has successfully raised over $43M from notable investors including Sequoia, 8VC, Khosla Ventures, and Crystal Venture Partners. We experienced a growth rate exceeding 10x last year while remaining cash-flow positive, and we are only scratching the surface of our potential. Our mission transcends merely improving brokerage services; we aim to redefine risk management across various sectors. Why Join Us: Accelerated Growth – As we scale rapidly, there are substantial opportunities for you to learn, lead, and influence both your career trajectory and the future of our company. Meaningful Work – We safeguard the world’s most innovative brands, from consumer icons to industry-leading hospitality and next-gen defense contractors. Industry Redefinition – Insurance represents one of the largest, most sluggish markets. We are rewriting the playbook with advanced technology, automation, and AI. Competitive Rewards – We attract top talent and invest in our people. This includes competitive compensation, meaningful equity, and exceptional benefits. We strongly advocate for internal promotions and provide a clear path for career advancement. About The Role: We are on the lookout for a strategic and proactive Digital Marketing Lead to design and implement our digital lead generation strategy. This is a pivotal role where you will collaborate closely with our Growth Leads, Business Development Representatives, and Community teams to generate high-quality inbound leads and establish repeatable processes.

Join ShopMy – Shaping the Future of Digital MarketingAt ShopMy, we're at the forefront of transforming e-commerce by establishing a robust infrastructure for human-led curation on a large scale.We empower brands to initiate and expand high-impact, performance-oriented creator programs, enabling the most influential creators to monetize their influence and partner directly with their favorite brands. With our innovative operating system, ShopMy facilitates consumers in discovering and purchasing premium products through esteemed brands, cultural tastemakers, and genuine human curation.Having recently achieved a unicorn status with a valuation of $1.5B, supported by Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, we invite you to help us redefine curated commerce at the crossroads of technology, culture, and taste.About The Role:We are looking for a Manager, Creator Experience to spearhead the strategic management and growth of our top-performing creators. You will act as the primary relationship owner for a portfolio of influential digital talents, serving as a trusted advisor to optimize their earnings, enhance their engagement, and advocate for their interests across ShopMy.This position is highly creator-focused and merges personalized partnership with scalable strategies. You will collaborate cross-functionally with the Product, Marketing, Client Strategy, and Data teams to ensure creators receive exceptional support while providing insights that contribute to ShopMy's growth.Your Impact in This Role:Strategic Creator Partnerships: Manage and nurture a portfolio of elite creators, ensuring their long-term retention and success.Performance Insights & Growth: Analyze creator performance metrics and deliver actionable recommendations that drive revenue growth.Cross-Functional Collaboration: Work alongside internal teams to implement best practices and advocate for creators, ensuring a seamless creator experience.Team Leadership: Mentor and support junior team members to enhance the overall team's capabilities in supporting creators.You Are Energized By:Building meaningful relationships with high-profile creators.Transforming performance data into strategies that foster growth.Anticipating creator needs and addressing challenges.