Senior Manager, Ecommerce Platforms & Operations

Harvard University is seeking a dynamic and skilled Operations Manager to enhance our organizational effectiveness. In this pivotal role, you will oversee daily operations, implement strategic initiatives, and ensure operational efficiency across various departments. The ideal candidate will possess exceptional leadership skills, a keen analytical mindset, and the ability to drive results in a fast-paced environment.

Role Overview The Practice Operations Manager at amaehealth oversees daily healthcare operations in Boston, MA. This role focuses on keeping the practice running smoothly and efficiently while supporting the company’s commitment to high-quality patient care. Key Responsibilities Supervise and coordinate daily activities across the practice Work closely with different departments to align workflows and improve communication Identify and implement operational improvements to boost effectiveness and patient satisfaction Support initiatives that reinforce amaehealth’s mission and standards for patient care

Later stands as the world’s leading influencer marketing platform, designed to empower brands in crafting memorable campaigns with confidence. By merging authentic creator relationships, reliable insights, and expert support, Later alleviates the uncertainty often associated with one of marketing’s most significant investments.Grounded in an AI-driven platform and over a decade's worth of proprietary data—including billions of social interactions and over $2.4 billion in verified influencer-driven purchases—Later equips teams with the knowledge to anticipate successful strategies before their launch.With a focus on combining valuable insights with expert guidance, Later eliminates the guesswork from influencer marketing, enabling brands to select the right creators, execute comprehensive campaigns, and foster substantial growth across brand awareness, engagement, and revenue. Trusted by renowned enterprises such as Nike, Wayfair, Unilever, and Southwest Airlines, Later harmonizes creativity with performance to ensure campaigns not only look impressive but also yield tangible results. Discover more at later.com.About this Role:We are seeking a Revenue Operations Manager, Customer Operations to oversee the operational framework that supports Later’s brand customers through our Influence Platform, Managed Services, and Mavely offerings. This pivotal role sits at the core of the customer lifecycle, connecting Sales efforts with the delivery of our Services and Client Success teams. You will be accountable for developing the systems, processes, and performance metrics that transform contracted revenue into efficient and effective customer outcomes.This high-impact position is ideal for an individual who excels in system thinking and outcome orientation, thrives in cross-functional settings, and relishes the challenge of structuring complex, rapidly growing businesses. Reporting to the VP of Revenue Operations, you will collaborate closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale alongside growth—while maintaining quality, profitability, and customer trust.

Overview:As the Sales Operations Manager, you will spearhead the sales team and establish robust operational systems aimed at maximizing revenue performance.This pivotal role merges sales leadership, revenue operations, and growth execution. You will directly oversee the sales team while crafting processes, analytics, and systems that empower the team to scale effectively.In this position, you will report directly to the Head of Growth and collaborate closely with the Marketing Team and State General Manager to transform demand into successful enrollments for families.

Role Overview Abby-Care is hiring a Care Operations Manager in Boston. This leader will guide care operations, focusing on service quality and a positive experience for both clients and staff. What You Will Do Oversee daily care operations to maintain high standards of service Support and motivate care staff Implement effective operational workflows Identify and drive performance improvements Promote a culture centered on excellence and compassion What Matters Here Leadership in care or service operations Commitment to quality and supportive environments Ability to turn best practices into daily routines

As the Manager of Quality Operations at Pearl Health, you will play a crucial role in ensuring the highest quality of our health services. You will lead a dedicated team to develop and implement effective quality control processes, ensuring compliance with industry standards and enhancing patient care. Your analytical skills and attention to detail will be key in driving our quality initiatives and improving operational efficiency.

We are seeking a dynamic and experienced Facilities and Operations Manager to oversee our campus facilities and operations at Harvard University. In this pivotal role, you will ensure the efficient functioning of our facilities while enhancing the overall campus experience for students, staff, and visitors. Your expertise will contribute to the strategic planning and execution of facility improvements, maintenance, and operational excellence.

Join the dynamic team at Insomnia Cookies as a Store Operations Manager (General Manager) in our Boston location! In this pivotal role, you will oversee daily operations, drive sales, and ensure exceptional customer experiences. You will lead, mentor, and inspire a team to deliver the highest standards of service while fostering a positive and engaging workplace culture.

About UsAt Entyre, we are on a mission to revolutionize elderly care, positioning ourselves as the fastest-growing company in the industry. Our aim is to simplify the process for families seeking care in their most challenging times. As we expand rapidly across the United States, entering new markets and establishing robust operations, we seek dedicated operators ready to create the systems that will support this growth.Position OverviewThe Operational Excellence Manager holds a pivotal role within Entyre, central to our operational success. This is not merely a role focused on process documentation; it involves dynamic travel across our markets to critically assess and enhance local operations. Collaborating closely with General Managers and operational teams, your primary objective will be to identify and eliminate inefficiencies, mitigate hidden risks, and rectify failure points in our operational framework. Engaging directly at the source (Gemba), you will observe and analyze workflows, dissecting processes to uncover opportunities for improvement, even in seemingly functional areas. A Six Sigma mindset is essential, emphasizing structured problem-solving, root cause analysis, and measurable enhancements in key operational metrics. You will operate under significant time constraints to facilitate rapid performance improvements while developing scalable processes. In addition to local optimization, you will guide leaders across various states to adopt consistent working styles, operational standards, and execution disciplines. This role reports directly to the COO.Key ResponsibilitiesConduct extensive travel across Entyre markets to assess operations and collaborate with General Managers to enhance execution and operational performance.Utilize a Gemba approach to observe firsthand how work is executed on the ground.Analyze operational workflows to pinpoint inefficiencies, bottlenecks, quality concerns, and hidden risks.Enhance the input metrics that influence market performance by refining operational processes and reinforcing execution discipline.Employ structured problem-solving techniques (e.g., Lean or Six Sigma methodologies) to diagnose root causes and implement lasting solutions.Continuously challenge established practices and rigorously test processes, regardless of their apparent effectiveness.Act with urgency to intervene directly in workflows, driving improvements in execution and elevating performance.Design and implement optimized workflows, standards, and controls that enhance reliability, speed, and scalability.Share proven operational methods and best practices across markets to elevate performance across the organization.Develop operational dashboards and metrics to provide visibility into process performance.

Join Whoop as a Sales Operations Manager, where you will play a pivotal role in optimizing our sales processes and enhancing the overall efficiency of our sales team. In this position, you will collaborate closely with various stakeholders, utilizing data-driven strategies to support our sales initiatives.Key responsibilities include analyzing sales performance metrics, implementing operational improvements, and providing actionable insights to drive sales growth. You will leverage your expertise to streamline workflows, support the sales team in achieving their goals, and ensure a seamless customer experience.

Join the exciting team at Insomnia Cookies as we launch our new location in the vibrant downtown area of Boston, MA! We are on the lookout for dynamic and hospitality-driven individuals ready to thrive in a fun, entrepreneurial environment. This role promises exceptional training, mentorship, and rapid career advancement opportunities, alongside a path to achieving impressive sales success!Compensation & Sweet Perks:· Competitive base salary plus quarterly bonus potential.· $50 monthly stipend for cellphone data plans.· Comprehensive benefits package including medical, dental, vision, and pet insurance.· 401K with matching contributions.· Generous PTO including 2 weeks vacation, 2 Insomnia Personal Days of Wellness, and paid sick leave.· Access to our unique Cookie College training platform.· Enjoy free cookies, exciting swag, and more!Core Responsibilities:· Recruit, mentor, and develop a diverse team, including Shift Leaders, Cookie Crew, and Delivery Drivers.· Ensure exceptional food quality, customer service, and store cleanliness through effective team leadership.· Foster a culture of excellence focusing on cookie quality, customer satisfaction, and team member growth.· Manage inventory to uphold strict control measures.· Plan and execute engaging local marketing initiatives.

The Data Center Operations Manager for Managed Services is pivotal in overseeing the daily operations and management of our U.S.-based data center environments, which support both internal systems and clients of InterSystems. This role is crucial for ensuring high availability, operational excellence, and adherence to compliance standards across third-party facilities while maintaining close collaboration with our internal infrastructure, platform, and application teams.The manager will lead the operations staff and vendor teams, manage relationships with colocation providers, and support cutting-edge infrastructure platforms, including software-defined storage, converged infrastructure, and containerized environments.Key ResponsibilitiesData Center OperationsOversee daily operations at multiple colocation data center facilities, acting as the primary contact for operational issues.Coordinate remote assistance, scheduled maintenance, and incident responses with colocation providers.Ensure the reliability and availability of power, cooling, space, network connectivity, and physical security.Lead incident management efforts and conduct root cause analyses (RCA) involving both internal teams and external providers.Maintain and enforce standard operating procedures (SOPs), runbooks, access protocols, and escalation paths.Infrastructure & Platform SupportSupport enterprise-level infrastructure platforms, including:Dell PowerFlex and other software-defined storage systems.Nutanix and VMware converged infrastructure.Kubernetes platforms (e.g., Spectro Cloud-managed environments).Collaborate with Systems, Platform, and Cloud teams to facilitate hardware lifecycle events, upgrades, and capacity expansions.Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities.Team LeadershipLead and develop the data center operations staff and contractors supporting colocation environments.Define staffing models, on-call rotations, and escalation coverage.Encourage operational discipline, enhance documentation quality, and promote continuous improvement.Vendor & Provider ManagementManage relationships with colocation providers, hardware vendors, network carriers, and service partners.Oversee service-level agreements (SLAs), maintenance coordination, access controls, and service delivery.Assist in contract reviews and renewals.

Join Our Team as a Senior Business Operations & Strategy Manager!Are you ready to take your career to new heights? Flywire is on the lookout for a Senior Business Operations & Strategy Manager to enhance our strategic decision-making processes and operational excellence within our Global Education sector. In this prominent role, you will spearhead strategic planning initiatives, evaluate new growth avenues, and collaborate with organizational leaders to enhance performance, maximize revenue, and scale our innovative platform.As a pivotal player in the execution of strategic initiatives, you will bring analytical depth, structured thinking, and project leadership to our most critical priorities.Your Responsibilities Include:Evaluating New Business Opportunities: Analyze potential new verticals, geographies, and product offerings through comprehensive market research, financial modeling, and competitive analysis.Crafting Strategic Recommendations: Develop clear and actionable strategic initiatives by evaluating alternatives and building robust business cases.Presenting Insights: Synthesize findings and share insights with senior leadership in a compelling, structured manner.Driving Operational Optimization: Collaborate with cross-functional teams to enhance business models, processes, and service delivery.Aligning Strategic Priorities: Foster alignment on key business functions including vertical teams, marketing, product development, engineering, finance, and payment operations.Leading Planning Processes: Oversee elements of the annual and quarterly planning processes, ensuring alignment on objectives, KPIs, and execution strategies.Financial Impact Assessments: Develop assessments that highlight expected benefits such as revenue growth and cost efficiencies.Staying Ahead of Industry Trends: Maintain a keen awareness of industry dynamics and emerging opportunities in the global payments and FinTech landscape.Cross-Functional Collaboration: Drive projects from analysis to execution, ensuring stakeholder alignment and tracking progress.

Join Insomnia Cookies as a Store Operations Manager and lead our Boston location to success! In this pivotal role, you will oversee day-to-day operations, ensuring exceptional customer experiences while driving sales and profitability. Your leadership will inspire a team dedicated to delivering our famously delicious cookies and providing outstanding service.

Marketing Operations Manager AcuityMD is an innovative software and data platform dedicated to enhancing access to medical technologies. We empower MedTech companies to gain deep insights into product utilization, understand customer variations, and pinpoint opportunities for physicians to optimize patient care. With approximately 6,000 new medical devices approved by the FDA each year, our solution ensures that these advancements reach physicians effectively, improving patient outcomes through cutting-edge technology. Supported by industry leaders such as Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, we are a rapidly growing SaaS company. Team Mission Our goal is to create a top-tier commercial organization by developing a consistent go-to-market strategy, recruiting elite Enterprise SaaS professionals in sales, marketing, and customer success, and engaging thoughtfully with VPs, General Managers, and key decision-makers across the Medical Device sector. This Role As a Marketing Operations Manager reporting to the Director of Revenue Operations, you will infuse analytical thinking, curiosity, and strategic insight into our newly established team. Your role will be pivotal in driving Commercial Excellence at AcuityMD, establishing best practices across revenue strategy, analytics, sales processes, and technology management that will yield immediate and long-term results as we scale. Responsibilities Marketing Automation & CRM: Optimize HubSpot to identify, score, track, and attribute leads throughout our marketing funnel, ensuring precise data capture and reporting across campaigns. Marketing Resource Allocation: Evaluate the effectiveness of various marketing channels to assess Marketing ROI and guide future resource distribution. Tech Stack Optimization: Oversee the management of our marketing technology stack (including HubSpot, UserGems, ZoomInfo, LinkedIn Sales Navigator, etc.), ensuring effective integration and utilization to support SDRs and marketing initiatives. Campaign Execution: Collaborate with Marketing, paid media partners, and analytics to manage comprehensive campaigns, ensuring timely execution aligned with marketing goals. Commercial Operations Support: Partner closely with Revenue Operations and marketing to streamline lead handoff processes, enhance visibility into lead progression, and provide actionable insights and reports to sales teams. Process Optimization: Assist the RevOps and Growth Manager in documenting and analyzing processes to enhance efficiency and performance.

Join OdorZX Inc. as an Operations Manager, where your leadership and operational expertise will help shape the future of our car wash and detailing services. We are looking for a proactive individual with a passion for operational excellence who thrives in a hands-on environment. This is an exciting opportunity to lead a dynamic team and drive significant improvements in our daily operations.Key Responsibilities:Manage daily operations to ensure seamless functioning across various departments.Design and execute operational strategies, policies, and procedures that enhance efficiency and productivity.Lead and mentor a team, providing training, guidance, and performance evaluations to promote growth.Oversee the supply chain, focusing on procurement and inventory management.Utilize operational data and metrics to identify opportunities for improvement and implement effective solutions.Promote a culture of safety by ensuring compliance with established protocols and fostering a safe work environment.Engage in manual labor tasks when necessary, showcasing a strong work ethic and commitment to the team's success.Collaborate with cross-functional teams to ensure alignment of operational objectives.Build strong relationships with clients, suppliers, and contractors to guarantee timely and high-quality service delivery.Monitor financial budgets, manage expenses, and identify cost-saving opportunities while maintaining quality standards.

Blank Street builds its reputation on quality products, attention to detail, and memorable service in cities across the country. The company’s growth depends on employees who care about making each customer interaction count. Role overview The Multi-Unit Operations Manager oversees several locations in Boston, leading a team of General Managers to deliver consistent results and maintain Blank Street’s standards. This position shapes store culture, supports teams, and ensures operational excellence throughout the market. Key responsibilities Supervise multiple stores in the Boston area, offering guidance and support to General Managers. Establish and uphold high operational standards across all locations. Recruit, train, and develop leadership talent to foster a collaborative, high-performing team. Coach General Managers on financial and operational decisions, including profit and loss management. Plan and forecast labor and inventory needs for smooth daily operations. Serve as the main connection between headquarters and store teams, introducing new initiatives and ensuring their adoption. Share feedback and insights to support ongoing operational improvements. Travel regularly to stores throughout Boston. Reporting structure This position reports directly to the Director of Operations.

At WHOOP, we are dedicated to enhancing human performance and extending healthspan. Our mission is to empower individuals to optimize their performance through a comprehensive understanding of their bodies and daily activities.We are seeking a Visual Merchandising Operations Manager to spearhead the execution and ongoing management of our global retail and in-store experiences. Collaborating closely with the Head of Visual Merchandising, Creative, and Retail Experience Design teams, this role will ensure that our visual merchandising concepts are executed with accuracy, uniformity, and operational excellence across all wholesale partners. The successful candidate will oversee the execution process, coordinate with vendors, maintain material quality consistency, manage costs, and supervise the lifecycle of regional fixtures—ensuring that WHOOP's physical presence consistently embodies premium brand standards while adhering to timeline and budgetary goals.This position is based in our WHOOP office located in Boston, MA. Candidates must be willing to relocate if necessary to work from the Boston office.

Join Formlabs as an NPI Operations Program Manager, where you will play a crucial role in bringing innovative products to market. You will lead cross-functional teams to ensure seamless execution of new product introductions, from conception through to launch. Your expertise in project management and operational excellence will be instrumental in driving efficiency and quality across our product development lifecycle.