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Senior Manager, Expert Services

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess a proven track record in customer service management and leadership. Strong analytical skills, excellent communication abilities, and a passion for customer satisfaction are essential. A background in technology services or consulting is preferred.

About the job

ServiceNow is hiring a Senior Manager, Expert Services in Austin. This leader guides a team of specialists focused on improving customer outcomes. The position shapes strategic initiatives and ensures clients receive strong service and support.

What You Will Do

  • Lead and develop a team of expert services specialists
  • Drive initiatives that improve customer results
  • Ensure clients consistently receive high-quality service and support
  • Empower the team to deliver creative solutions that enhance the customer experience

About ServiceNow

ServiceNow is a leading digital workflow company that makes work, work better for people. We provide enterprise cloud solutions that help organizations transform their operations and deliver exceptional customer experiences.

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