Senior Manager, Strategy & Operations

AirwallexUS - San Francisco

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Proven experience in strategy and operations management, preferably within a fintech or fast-paced technology environmentStrong analytical skills with the ability to leverage data to inform decisions and drive resultsExceptional communication and interpersonal skills, with an aptitude for collaboration across teamsExperience in managing strategic partnerships and executing go-to-market strategiesComfort with ambiguity and the ability to thrive in a dynamic environmentDemonstrated leadership capabilities with a track record of fostering team growth and engagement

About the job

Join Airwallex as a Senior Manager, Strategy & Operations

Airwallex is revolutionizing the way global businesses manage payments and finances through our state-of-the-art unified platform. Our innovative technology supports over 200,000 companies globally, including notable names such as Brex, Rippling, Navan, Qantas, and SHEIN. With integrated solutions for business accounts, payments, spend management, treasury, and embedded finance, we are reshaping the financial landscape.

Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices worldwide. Valued at $8 billion and supported by top-tier investors like T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of the future of global payments. If you're ready to tackle ambitious challenges and make a meaningful impact, we invite you to join us.

What We Value

We seek innovative builders with a founder’s mindset who thrive on making a real difference, experiencing rapid learning, and taking full ownership of their work. You should possess strong expertise, exceptional analytical skills, and a passion for our mission and operating principles. You are quick in your decision-making, curious in your investigations, and adept at balancing speed with thoroughness.

As a humble team player, you convert innovative ideas into tangible products and ensure tasks are completed from start to finish. Utilizing AI to enhance productivity and expedite problem-solving, you will confront complex, high-stakes challenges alongside exceptional colleagues while advancing your career in the evolving realm of global banking. If this resonates with you, let's collaborate to create what's next.

About Our Team

The Strategy & Operations team is crucial to driving growth and enhancing efficiency at Airwallex. Our collaborative group of analysts, strategists, and operations experts is dedicated to turning visionary strategies into actionable plans. By leveraging data insights and strong problem-solving capabilities, we optimize processes, identify growth opportunities, and ensure that Airwallex operates effectively and efficiently at scale.

Your Role

In this role, you will be a hands-on senior leader responsible for steering partnerships and go-to-market operations, guiding the business from initial customer engagement to scalable and repeatable growth. You will design and implement our partnership strategies...

About Airwallex

Airwallex is a leading global payments and financial platform, empowering businesses with integrated solutions to manage their financial operations effectively. With a strong foundation in technology and innovation, we are committed to transforming the way companies handle payments and finance worldwide.

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Senior Manager, Strategy & Operations

Airwallex

Full-time|On-site|US - San Francisco

Join Airwallex as a Senior Manager, Strategy & OperationsAirwallex is revolutionizing the way global businesses manage payments and finances through our state-of-the-art unified platform. Our innovative technology supports over 200,000 companies globally, including notable names such as Brex, Rippling, Navan, Qantas, and SHEIN. With integrated solutions for business accounts, payments, spend management, treasury, and embedded finance, we are reshaping the financial landscape.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices worldwide. Valued at $8 billion and supported by top-tier investors like T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of the future of global payments. If you're ready to tackle ambitious challenges and make a meaningful impact, we invite you to join us.What We ValueWe seek innovative builders with a founder’s mindset who thrive on making a real difference, experiencing rapid learning, and taking full ownership of their work. You should possess strong expertise, exceptional analytical skills, and a passion for our mission and operating principles. You are quick in your decision-making, curious in your investigations, and adept at balancing speed with thoroughness.As a humble team player, you convert innovative ideas into tangible products and ensure tasks are completed from start to finish. Utilizing AI to enhance productivity and expedite problem-solving, you will confront complex, high-stakes challenges alongside exceptional colleagues while advancing your career in the evolving realm of global banking. If this resonates with you, let's collaborate to create what's next.About Our TeamThe Strategy & Operations team is crucial to driving growth and enhancing efficiency at Airwallex. Our collaborative group of analysts, strategists, and operations experts is dedicated to turning visionary strategies into actionable plans. By leveraging data insights and strong problem-solving capabilities, we optimize processes, identify growth opportunities, and ensure that Airwallex operates effectively and efficiently at scale.Your RoleIn this role, you will be a hands-on senior leader responsible for steering partnerships and go-to-market operations, guiding the business from initial customer engagement to scalable and repeatable growth. You will design and implement our partnership strategies...

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Join Us in Transforming Connections Across the Globe!At Kong, we believe in the power of connection. If you feel you might not meet every single requirement but are enthusiastic about this role, we encourage you to apply. We value strong candidates who excel in certain areas while having a genuine interest in others.Position Overview:We are looking for a dynamic Sales Strategy and Operations Manager to become a key player in our Revenue Operations team. You'll act as a strategic partner and advocate for the AMS GTM Leadership team. Your mission will involve defining, tracking, and executing AMS business objectives, initiatives, strategies, and processes that facilitate scaling. This role is essential for our rapidly growing sales team and requires a hands-on approach. Ideal candidates will have a strong background in full-funnel GTM Strategy & Operations, be self-motivated, thrive in a fast-paced, data-oriented environment, and exhibit a proactive, results-driven mindset. You will report directly to the Director of Global Field Operations.Preferred Locations: San Francisco, New York, Chicago, TorontoKey Responsibilities:Lead the annual AMS GTM planning process, encompassing fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.Collaborate with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across multiple roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.Provide insights and performance tracking on business health, including lead funnel monitoring, sales efficiency, and productivity metrics using business intelligence tools.Oversee the execution of operational cadences within the organization, supporting management inspections throughout the customer lifecycle.Assist sales leadership in preparing content for key management reporting, including Quarterly Business Reviews.Enhance CRM accuracy, pipeline analytics, forecasting, and regional reporting requirements.Ensure efficient deal velocity by monitoring deal management processes and recommending improvements for deal structures, approvals, and booking processes.

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Box, Inc.

Full-time|$144K/yr - $200.5K/yr|On-site|San Francisco, CA

ABOUT BOX Box (NYSE:BOX) is the premier provider of Intelligent Content Management solutions. Our innovative platform empowers organizations to enhance collaboration, manage content through its lifecycle, safeguard vital information, and revolutionize business processes using enterprise AI. Since our inception in 2005, we have been at the forefront of simplifying workflows for prominent global entities such as JLL, Morgan Stanley, and Nationwide. With headquarters in Redwood City, CA, and offices worldwide, our mission is to leverage AI to transform content management and enable businesses to thrive in the AI-driven landscape. Joining Box means you will play a pivotal role in advancing our platform. Content is the heartbeat of organizational operations, encapsulating everything from contracts and invoices to employee records and marketing assets. Our goal is to infuse intelligence into content management, allowing our customers to completely transform their workflows. At Box, you'll be at the forefront of this significant transformation. WHY YOU SHOULD JOIN BOX As Box continues to expand rapidly, the demand for innovative content management solutions is increasing globally. We are uniquely positioned as the leader in Intelligent Content Management, and our Professional Services division is set for substantial growth. We are looking for a remarkable leader in operations strategy to accelerate this expansion. In this role, you will collaborate with a dynamic team at the intersection of strategy and execution, influencing how Box delivers exceptional value to our customers through its services. You will work closely with Consulting leadership, Finance, Revenue Operations, and other go-to-market teams to ensure our organization operates efficiently and profitably while aligning with our corporate objectives. Leading a high-performing team tasked with forecasting, planning, reporting, and process optimization, you will serve as the operational foundation that enables our services to scale effectively and achieve outstanding customer outcomes. Your contributions will significantly impact the planning, delivery, and growth of our Professional Services business, driving operational excellence as we expand.

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About AirwallexAirwallex is the leading unified payments and financial platform tailored for global enterprises. Leveraging our distinctive proprietary infrastructure and advanced software, we empower over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, SHEIN, and many others—with comprehensive solutions that encompass business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we have assembled a team of over 2,000 talented and innovative professionals across 26 global offices. With a valuation of US$8 billion and support from prestigious investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global payments and finance. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

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Senior Associate, Operations Strategy

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Full-time|On-site|US - San Francisco

Join Airwallex as a Senior Associate in Operations StrategyAt Airwallex, we are redefining the financial landscape for businesses across the globe. We are the premier unified payments and financial platform, designed to empower over 200,000 companies worldwide – including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our innovative infrastructure and software solutions enable seamless management of business accounts, payments, treasury, and embedded finance on a global scale.Founded in Melbourne, our dynamic team of over 2,000 talented individuals spans 26 offices worldwide. Valued at $8 billion and backed by top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, and Sequoia, Airwallex is poised to lead the future of global finance. If you are ready to tackle ambitious challenges and make a substantial impact, we invite you to be a part of our journey.Values We CherishWe seek builders with the energy of founders who are eager to make a real difference. You possess deep expertise in your role and are driven by our mission and operating principles. With a passion for speed and quality, you approach problems with curiosity and tackle them using first principles, ensuring a balance of agility and thoroughness.Your humility and collaborative spirit enable you to transform innovative ideas into tangible products, driving projects from inception to completion. You harness AI to enhance your efficiency and resolve challenges quickly. At Airwallex, you will confront complex, high-stakes issues alongside exceptional colleagues and have the opportunity to advance your career as we shape the future of global banking.About Our TeamThe Operations team at Airwallex is dedicated to ensuring our services and processes run smoothly and efficiently. We focus on optimizing workflows, enhancing operational efficiency, and delivering outstanding customer support. Through streamlining operations and implementing best practices, we contribute significantly to the company's growth and uphold our commitment to service excellence. Our mission is to provide an effortless experience for our customers and support Airwallex's goal of empowering businesses worldwide.Your RoleAs a Senior Associate in Operations Strategy, you will serve as a key problem solver and strategic partner to our Operations and business leaders. You will manage impactful projects across onboarding, risk management, payments, and support operations, ensuring successful execution from start to finish.

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Full-time|$150K/yr - $200K/yr|On-site|San Francisco

HockeyStack is revolutionizing the agent infrastructure for enterprise revenue. After five years of dedicated development, we have created the only data architecture that maintains causality throughout the entire revenue stack—capturing every interaction and signal in a sequential manner. Built on this robust foundation is Nex-lm, an innovative AI engine that transforms natural language into deterministic agent workflows. This platform effectively extracts a company's revenue blueprint from its data, encodes it into repeatable automations, and executes across sales, marketing, and customer success reliably and at scale.We’re not just creating another dashboard tool with an AI feature; we’re developing the operating layer that eliminates human bottlenecks in enterprise revenue organizations. This is a new category we are defining, and we aim to lead it.Having raised over $50M from esteemed investors like Bessemer Venture Partners, General Catalyst, and Y Combinator, we are fully committed to our mission.Operating fully in-person in San Francisco, we thrive in a fast-paced environment and seek individuals who are driven to succeed.Since our launch in late 2023, we have achieved 8-figures in ARR and process over 60 TB of revenue data monthly. Our clientele includes some of the largest B2B companies globally, such as Microsoft, Harvey, New Relic, and Collibra. Your MissionYou are the go-to individual for high-stakes situations.In collaboration with the CEO’s office, you will tackle the company’s most significant and intricate challenges—whether it’s deciding on new developments, transforming complex engineering issues into functional systems, or unlocking new growth opportunities. We are assembling a SWAT team to address these critical challenges. What You’ll DoPrioritize effectively - identify and address high-impact issues through to resolution.Transform concepts into actionable plans - convert strategic ideas into clear, executable projects.Eliminate obstacles - identify bottlenecks slowing down team progress and implement solutions.Foster collaboration - unite teams to drive projects forward.Enhance operational efficiency - instill clarity, speed, and structure to improve our processes. What We’re Looking ForProven leadership experience in strategy and operations management.Strong problem-solving skills and ability to work in complex environments.Excellent communication skills for effective collaboration.Ability to thrive in a fast-paced, high-stakes environment.

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Senior Director of AMER Sales Strategy and Operations

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Full-time|$222K/yr - $342K/yr|On-site|San Francisco, California

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the gateway to unlocking AI’s potential. Our mission is to secure AI through a trusted, neutral infrastructure that allows organizations to confidently navigate this new era. We seek individuals who are passionate about solving intricate challenges with significant real-world implications. If you thrive in a fast-paced environment and take ownership of your work, we want to hear from you!We are currently on the lookout for a Senior Director of AMER Sales Strategy and Operations. This pivotal role will lay the groundwork for Okta's ambitious goal of doubling our revenue. Reporting directly to the Global VP of Field Strategy & Operations, you will collaborate closely with the SVP/GM of AMER and the AMER sales leadership team to craft and implement regional sales strategies, enhance operational efficiency, and facilitate seamless collaboration between global and local teams. Your focus will be on producing measurable outcomes by driving operational effectiveness, delivering data-driven insights, and ensuring the successful execution of sales initiatives across the AMER region.Key Responsibilities:Regional Sales Strategy & ExecutionWork intimately with AMER sales leadership to define and optimize the regional sales strategy, aligning with global objectives.Perform comprehensive analyses of the AMER market to unearth growth opportunities, trends, and competitive positioning that will shape our sales strategy.Oversee the annual planning process for AMER sales teams, including organizational structure, headcount planning, territories, and quotas.Sales Operations & Process EnhancementTake ownership of AMER Sales Cadences, ensuring cross-functional representation in QBRs, pipeline reviews, and large deal evaluations.Manage and refine daily sales operations in AMER, implementing efficient processes and systems across the region.Standardize and streamline sales processes for AMER while aligning with global sales methodologies and best practices.Data-Driven Insights & Reporting

Mar 24, 2026

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Senior Associate, Marketplace Audience Strategy & Operations

DoorDash, Inc.

Full-time|On-site|San Francisco, CA; New York, NY; Seattle, WA; Miami, FL; Los Angeles, CA; Denver, CO; Washington D.C.; Tempe, AZ; Chicago, IL; Austin, TX

The Senior Associate, Marketplace Audience Strategy & Operations role at DoorDash centers on building and refining how the company engages with its marketplace audiences. This position is based in several major cities, including San Francisco, New York, Seattle, Miami, Los Angeles, Denver, Washington D.C., Tempe, Chicago, and Austin. Role overview This role focuses on analyzing market trends and working closely with teams across DoorDash to develop new approaches for audience engagement. The work involves both strategic planning and hands-on operational improvements aimed at boosting overall marketplace performance. Collaboration Expect regular collaboration with colleagues from different departments. Sharing insights and coordinating efforts will be a key part of daily work, ensuring that strategies align with broader company goals. Key responsibilities Analyze market trends relevant to DoorDash’s marketplace Develop strategies to engage and grow audience segments Work with cross-functional teams to implement and optimize these strategies Identify operational improvements to enhance marketplace performance

Apr 29, 2026

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Senior Director of Corporate Strategy

PagerDuty

Full-time|Hybrid|San Francisco

PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management, empowering organizations to deliver flawless digital experiences that delight their customers. In a world that never sleeps, businesses of all sizes depend on PagerDuty to swiftly identify challenges and seize opportunities, assembling the right teams to resolve issues quickly while preventing future occurrences. With over 13,000 clients, including 60 of the Fortune 100, PagerDuty is a trusted partner for Digital Transformation, Cloud Migration, and DevOps Modernization. Renowned clients such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, and Lululemon highlight our diverse portfolio. As we rapidly evolve our platform utilizing AI/ML and Automation, we are increasing our engagement across Development, IT, Customer Service, Security, and more.As the Senior Director of Corporate Strategy, you will play a pivotal role as a strategic ally to the CEO and the executive leadership team. Your primary focus will be on analyzing market dynamics, spearheading strategic initiatives, and influencing PagerDuty's growth trajectory in the realms of digital operations management and AI-driven enterprise software.In this position, reporting to the VP of Strategy and Corporate Development, you will be at the forefront of identifying opportunities, synthesizing insights, and providing actionable recommendations that foster measurable business success throughout the organization.This role demands profound expertise in enterprise software, DevOps, and AI strategy, complemented by a capacity to transition swiftly from ambiguous challenges to clear, data-supported recommendations.You will collaborate closely with senior executives across product, engineering, finance, sales, and marketing to ensure strategic coherence and translate corporate strategy into actionable plans with defined ownership and accountability.**This role requires in-office attendance in San Francisco two days per week as part of PagerDuty’s hybrid work model, allowing you to thrive in your new position and fully embrace the Dutonian culture!**

Mar 30, 2026

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Strategy & Operations Manager for Critical Venues

Waymo LLC

Full-time|On-site|San Francisco, CA, USA

Join Waymo as a Strategy & Operations Manager focused on Critical Venues. In this dynamic role, you will lead strategic initiatives and enhance operational efficiency in our critical venue operations. Collaborate with cross-functional teams, analyze data to identify opportunities for improvement, and implement innovative solutions to optimize our services.

Apr 30, 2026

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Manager, DashMart - Regulatory Strategy & Operations

DoorDash, Inc.

Full-time|$136K/yr - $200K/yr|Hybrid|San Francisco, CA; Los Angeles, CA; Seattle, WA; Denver, CO; Chicago, IL; Phoenix, AZ; Washington, DC; New York, NY

About Our TeamThe New Verticals Strategy & Operations team at DoorDash is transforming the perceptions of grocery, convenience, alcohol, and retail delivery by innovating our first-party and third-party operations. DashMarts are our pioneering first-party initiative, designed for on-demand deliveries that enhance convenience. Within DashMarts, we offer a diverse array of products, including household essentials, groceries, and popular brands, all aimed at enriching the consumer experience. Our nationwide footprint is expanding rapidly, as we enhance our services and scale our operations.To facilitate sustainable growth as we broaden our physical presence, it is imperative to navigate complex regulatory landscapes. Our Regulatory Strategy & Operations team plays a crucial role in ensuring that DashMart can expand effectively while adhering to local zoning, permitting, and community standards.About the RoleAs a key member of our DashMart Strategy & Operations organization, you will spearhead the Regulatory Strategy & Operations for our physical locations. This team is essential for launching new sites, expanding business and product lines, and managing ongoing operations through effective navigation of entitlements, permitting, zoning, and community engagement.You will oversee the comprehensive regulatory strategy and execution that fosters growth while mitigating risks, costs, and timelines. Leading a team of three Regulatory Operations Senior Associates, you will collaborate cross-functionally with Real Estate, Legal, Construction, Public Policy, Category Management, and Operations teams to facilitate the successful launch of new DashMart locations.Your responsibilities will include developing scalable processes, identifying regulatory risks and opportunities across markets, and driving continuous improvements in our site approval and compliance approaches. This position reports to a Senior Manager within the DashMart Strategy & Operations and will involve managing a small team. We embrace a hybrid work model that includes home office, site visits, and cross-functional collaboration.Why You Should Be Excited About This OpportunityInnovate. You will design, implement, and continuously refine regulatory processes and strategies that enable our growth.

Apr 11, 2026

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