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Senior Marketplace Operations Associate

Built Technologies, Inc.Nashville (Hybrid)
Hybrid Full-time $100K/yr - $120K/yr

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Experience Level

Mid to Senior

Qualifications

Proven experience in operations, project management, or related fields. Strong analytical skills with a focus on data-driven decision making. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment. Familiarity with marketplace operations or the real estate industry is a plus.

About the job

Built's Mission: To connect and simplify the real estate business landscape.

At Built, we are pioneering an AI-driven platform that revolutionizes the financing, development, and management of real estate projects. Originating from a need to enhance construction draw management for lenders, Built has evolved into a comprehensive operating system that addresses some of the most intricate issues within the industry. Today, we collaborate with over 350 lenders, 80,000 borrowers and owners, and thousands of contractors, managing an impressive 86,000 active projects valued at more than $300 billion. Discover more at getbuilt.com.
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Senior Marketplace Operations Associate 

We are seeking a dynamic Senior Marketplace Operations Associate to amplify the operational backbone of our inspection and services marketplace. If you thrive on creating order from chaos, developing processes from the ground up, engaging with clients, and leveraging data for decision-making, this is an exceptional chance to take ownership of a critical function.

Our Marketplace connects lenders with a vast network of inspection and diligence vendors, representing the most significant growth avenue for our company. The team oversees vendor onboarding, supply management, order operations, and billing, with existing processes designed for a smaller scale. Your role will involve managing these processes, documenting them, and innovating scalable solutions.

You will collaborate closely with the team lead and report directly to the Director of Operations. From day one, you will gain cross-functional exposure to product, engineering, accounting, analytics, client success, and more, providing you with direct insights into how operational decisions impact business outcomes.

Key Responsibilities

Vendor Onboarding and Supply Management

  • Oversee the comprehensive vendor onboarding process, including document collection, compliance checks, payment setup, and training.
  • Enhance inspector coverage, track performance, and ensure the quality of the network as order volume increases.

Marketplace and Order Operations

  • Handle daily order exceptions, reassignments, and issue resolution.
  • Create and manage dashboards for real-time visibility into order status and operational performance.

About Built Technologies, Inc.

Built Technologies, Inc. is at the forefront of transforming the construction and real estate industries through innovative technology. Our AI-driven platform simplifies complex processes and enhances collaboration among lenders, borrowers, and contractors, ultimately driving efficiency and growth in the sector.

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