Senior Mid-Market Account Executive

IntercomDublin, Ireland

On-site Full-time

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Experience Level

Senior

Qualifications

5+ years of experience as an Account Executive3+ years of SaaS experience in a similar sales roleProven sales instincts and a record of achieving targets

About the job

At Intercom, we are revolutionizing customer service through AI technology. Our mission is to empower businesses to deliver extraordinary customer experiences.

Our AI agent, Fin, is the most sophisticated customer service AI available, enabling businesses to provide seamless and exceptional customer support, transforming customer interactions for the better. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution tailored for intricate queries that necessitate human intervention.

Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our core values drive us to push boundaries, innovate rapidly, and deliver unmatched value to our clients.

What’s the opportunity?

As a Senior Mid-Market Account Executive, you will play a pivotal role in driving our new business growth. You will be joining a cutting-edge sales organization, embarking on an exciting journey ahead.

At Intercom, we are committed to doing sales differently. We invite our customers to integrate Intercom into the heart of their operations, and we achieve this by placing them at the core of our strategy. We believe in fostering growth and development for every new hire. By joining our Account Executive team, you become part of a community that prioritizes internal development and promotion. With our rapid growth, there are abundant opportunities for advancement, creativity, and ownership.

What will I be doing?

Champion our product by driving the growth and adoption of Intercom within our Senior Mid-Market segment.
Oversee the complete sales cycle for our Mid-Market clients, utilizing a consultative sales approach from prospecting to closing.
Deliver timely and accurate sales forecasts, providing clear visibility into revenue performance.
Stay updated with our evolving products and processes to maintain expertise.
Develop personalized demonstrations tailored to client needs.
Engage in team development and mentorship to cultivate talent.
Act as the customer advocate to cross-functional teams, including Marketing and Product.
Contribute to the overall expansion of our global Enterprise business by pioneering best practices and driving initiatives to elevate team performance.

What skills do I need?

Minimum of 5 years of experience as an Account Executive.
At least 3 years of SaaS experience in selling comparable products.
Strong sales instincts and a proven track record of exceeding targets.

About Intercom

Intercom is an innovative AI Customer Service company dedicated to enhancing how businesses connect with their customers. With our leading technology, we empower organizations to deliver exceptional service and redefine customer experiences.

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