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Senior Onboarding Manager

impact.comSanta Barbara; New York City; Columbus
On-site Full-time

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Qualifications

A minimum of 5 years of experience in client onboarding or account management, preferably within the tech or SaaS industry. Exceptional interpersonal and communication skills, with a proven ability to build strong client relationships. Strong analytical skills to assess client needs and tailor onboarding strategies accordingly. Proficient in project management methodologies with a track record of managing multiple accounts simultaneously. Ability to work collaboratively within cross-functional teams to achieve desired outcomes. Strong problem-solving abilities and a proactive approach to addressing client concerns. Familiarity with CRM tools and onboarding software is a plus.

About the job

About Us:

impact.com stands at the forefront of the commerce partnership marketing landscape, revolutionizing how businesses foster growth by enabling seamless discovery, management, and scaling of partnerships throughout the customer journey. Our platform connects a diverse array of partners—from affiliates and influencers to content publishers and brand advocates—empowering companies to drive authentic, performance-based growth through trusted relationships. With award-winning products such as Performance (affiliate), Creator (influencer), and Advocate (customer referral), impact.com unifies all types of partnerships into a singular, integrated platform. As more consumers turn to trusted recommendations, impact.com ensures brands are positioned where it matters most. Over 5,000 global brands, including industry giants like Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, leverage impact.com to manage more than 225,000 partnerships delivering tangible business results.

Your Role:

As a Senior Onboarding Manager, you will play a pivotal role in guiding our clients through the account setup and integration process. You will manage the comprehensive onboarding experience, collaborating with both internal teams and clients to ensure a smooth implementation, account configuration, training, and activation process, all while meeting critical milestones on schedule. You will be a key contributor, dedicated to providing a customized, professional, and engaging experience that aligns with client goals, ultimately leading to delighted customers and successful partnerships.

About impact.com

impact.com is the premier platform for commerce partnership marketing, dedicated to transforming how businesses grow through meaningful partnerships. Our innovative technology empowers brands to enhance their performance through authentic collaborations with affiliates, influencers, and advocates. We pride ourselves on being a trusted partner to over 5,000 global brands, ensuring their success through strategic relationship management and unparalleled support.

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