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Experience Level
Senior Level Manager
Qualifications
Key Responsibilities:Data Analysis & Insight Generation:Perform comprehensive analysis of operational metrics, KPIs, and customer experience data to identify trends, inefficiencies, and underlying issues. Strategic Problem Solving & Recommendations:Recognize high-impact areas for enhancement within operational and customer service workflows. Formulate and deliver clear, data-backed recommendations to executives and stakeholders.
About the job
Xometry (NASDAQ: XMTR) is at the forefront of innovation, bridging the gap between visionary thinkers and manufacturers capable of transforming ideas into reality. Our cutting-edge digital marketplace equips manufacturers with essential tools to expand their operations, while facilitating seamless access to global manufacturing capabilities for Fortune 1000 companies.
We are currently in search of a dynamic and results-oriented Senior Operational Excellence Manager to become an integral part of our expanding team. This role is tailored for an analytical strategist and proactive executor, adept at scrutinizing operational and customer service data, pinpointing inefficiencies and performance gaps, and converting insights into tangible enhancements. In collaboration with cross-functional teams including Customer & Partner Support and Partner Network Management, you will spearhead scalable process improvements and establish standards that boost efficiency, elevate customer and partner satisfaction, and enhance financial outcomes.
About Xometry
At Xometry, we empower industries by linking innovative thinkers with manufacturers who realize their visions. Our platform is designed to support manufacturers' growth while providing Fortune 1000 companies with unparalleled access to global manufacturing resources.
Xometry (NASDAQ: XMTR) is at the forefront of revolutionizing the manufacturing landscape by bridging innovative thinkers with manufacturers capable of turning their visions into reality. Our digital marketplace equips manufacturers with essential resources to expand their operations while providing Fortune 1000 companies seamless access to global manufactur…
Join ServiceNow as the Director of Monetization Strategy, where you will spearhead innovative approaches to maximize our revenue streams and enhance customer satisfaction. In this pivotal role, you will collaborate with cross-functional teams to develop strategic frameworks and drive our monetization initiatives. Your expertise will ensure that our products not only meet market demands but also exceed our financial targets.
Deciphera Pharmaceuticals, Inc. is on the lookout for a seasoned Associate Director of Sales Operations to spearhead and enhance our field-facing operational strategies. This pivotal role will support the establishment of a high-performing Commercial field team, particularly focused on facilitating a successful brand launch. The successful candidate will ensure compliance, efficiency, and data-driven insights within field operations across our Hematology Franchise, playing a crucial role in ensuring operational readiness for product launches and ongoing excellence initiatives in the field.Key ResponsibilitiesFormulate and implement field operations strategies that align with both commercial and medical objectives.Manage field technology platforms including CRM systems, roster management, and reporting tools in collaboration with the IT department.Oversee territory design, roster management, and alignment processes to ensure compliance with coverage models.Coordinate onboarding operations with Training, HR, and Compliance teams.Direct the creation of field reports, dashboards, KPI tracking, and business insights.Ensure all field operations processes adhere to FDA, OIG, and corporate compliance standards.Lead continuous improvement initiatives aimed at enhancing scalability, efficiency, and quality.Collaborate effectively across functions including Sales, Marketing, Medical, Compliance, IT, HR, Legal, and Finance.
Join us at Xometry as a Senior Analyst in Operational Excellence, where you will play a pivotal role in enhancing our operational processes. You will collaborate with cross-functional teams to identify areas for improvement, implement best practices, and drive continuous improvement initiatives. Your analytical skills will be crucial in interpreting data and providing actionable insights that will help optimize our operations and contribute to the overall success of the company.
At Xometry (NASDAQ: XMTR), we are at the forefront of innovation, connecting visionary thinkers with manufacturers capable of turning their ideas into reality. Our digital marketplace equips manufacturers with essential resources for growth while enabling Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are on the lookout for a Senior Case Manager to become an integral part of our expanding team. In this pivotal role, you will be instrumental in addressing intricate customer and partner challenges. The ideal candidate will exhibit exceptional organizational skills, a solutions-focused mindset, and a proven track record in managing escalations within a dynamic, technology-driven environment. As a Senior Case Manager, you will take the lead in resolving high-stakes cases involving customers, manufacturing partners, logistics, and internal teams, ensuring that our support is timely, empathetic, and in line with Xometry's dedication to delivering world-class service.
Full-time|$60.4K/yr - $75.5K/yr|Remote|Waltham, MA or Remote
At Constant Contact, we pride ourselves on our exceptional team that embodies ownership, integrity, and the courage to make a real difference. There’s something immensely fulfilling about knowing your contributions help individuals everywhere pursue their aspirations. We play a crucial role in empowering business owners, entrepreneurs, non-profits, and individuals by providing them with the necessary tools and support to thrive online. We embrace new challenges and opportunities, and we’re just getting started!We are in search of a hands-on Senior Marketing Operations Specialist who will take the lead in executing and optimizing our marketing initiatives across international markets, with a particular emphasis on the APAC region. This pivotal role bridges global strategy with regional execution; you will collaborate with the central marketing operations team and work closely with international teams to localize, develop, and enhance marketing programs that drive customer growth, engagement, and retention across diverse markets.This position is ideal for someone who flourishes in a dynamic, cross-cultural environment and is adept at executing campaigns with precision to stimulate growth in international markets.Key Responsibilities:Campaign Execution & Operations Manage the complete process of building and deploying email and SMS campaigns supporting CLM initiatives across international markets, including batch sends and automated journeys. Additionally, collaborate with product teams to create localized in-product messaging. Build and QA dynamic templates using HTML/CSS and AMPscript; configure audience segments using data extensions, ensuring campaigns are tailored for regional audiences while adhering to local regulations.Regional Enablement & Collaboration Work closely with the APAC Regional Head and international marketing stakeholders to grasp regional priorities, campaign calendars, and audience nuances. Act as the operational link between global marketing infrastructure and regional execution needs, ensuring timely delivery of programs aligned with local market strategies.Journey Builder & Automation Configure and manage automated journeys in SFMC Journey Builder for essential CLM moments—onboarding, engagement, retention, win-back, and renewal—adapted for international audiences. Support the ongoing transition from Automation Studio to Journey Builder across international programs.Localization & Compliance Ensure all campaigns meet localization and compliance requirements across various regions to maintain effective audience engagement.
Xometry (NASDAQ: XMTR) is at the forefront of innovation, bridging the gap between visionary thinkers and manufacturers capable of transforming ideas into reality. Our cutting-edge digital marketplace equips manufacturers with essential tools to expand their operations, while facilitating seamless access to global manufacturing capabilities for Fortune 1000 companies.We are currently in search of a dynamic and results-oriented Senior Operational Excellence Manager to become an integral part of our expanding team. This role is tailored for an analytical strategist and proactive executor, adept at scrutinizing operational and customer service data, pinpointing inefficiencies and performance gaps, and converting insights into tangible enhancements. In collaboration with cross-functional teams including Customer & Partner Support and Partner Network Management, you will spearhead scalable process improvements and establish standards that boost efficiency, elevate customer and partner satisfaction, and enhance financial outcomes.
Full-time|$175K/yr - $200K/yr|On-site|Waltham, Massachusetts, United States
About Us: Cogent Biosciences is a publicly traded biotechnology firm dedicated to pioneering innovative precision therapies aimed at addressing significant medical needs across diverse patient populations. Our flagship product, bezuclastinib, is engineered to effectively inhibit exon 17 mutations in the KIT receptor tyrosine kinase, particularly the KIT D816V mutation, which is implicated in Systemic Mastocytosis and gastrointestinal stromal tumors (GIST). We have observed promising initial results from our clinical trials (APEX, SUMMIT, PEAK), showcasing a favorable safety profile across over 600 patients receiving both monotherapy and combination treatments. The Opportunity: We are seeking a dynamic individual for the pivotal role of Senior Manager/Associate Director of Marketing Operations. This position will oversee the execution of strategic marketing operations to facilitate the launch of bezuclastinib, ensuring efficient, compliant, and impactful delivery of promotional materials and omnichannel campaigns. You will work closely with brand leaders to create a unified promotional strategy that enhances customer experience, drives brand performance, and supports commercial growth. Key Responsibilities: Omnichannel Campaign Management: Collaborate with the marketing team to develop and implement complex customer engagement strategies across healthcare professionals, patients, and caregivers. Partner with analytics teams to incorporate insights into campaign design and continuous improvement. Ensure readiness of systems and platforms for tracking key performance metrics and campaign effectiveness. Utilize data and segmentation strategies to ensure personalized outreach to target audiences. Promotional Review and Content Approval: Oversee the internal promotional review process (MLR) and navigate the content approval path for key commercial materials.
Join Xometry (NASDAQ: XMTR), a pioneering digital marketplace that bridges innovative thinkers with manufacturers, enabling the industrial growth of today and tomorrow. Our platform empowers manufacturers with essential resources to expand their businesses while facilitating access to global manufacturing capabilities for buyers from Fortune 1000 companies.We are in search of a Content Marketing & Strategy Manager to spearhead a team of content strategists and act as a key editorial authority for mission-critical accounts. This role will involve shaping the future of marketing through the application of AI and the development of scalable content products and processes within our marketing division.This position is perfect for a leader who thrives on building high-performing teams while being actively involved in execution. You should be passionate about enhancing craft and exploring the potential of AI-driven strategies.Key Responsibilities:Leadership & Team DevelopmentYour primary objective: Build and empower a dynamic content team while providing senior-level oversight for high-stakes situations.Lead, mentor, and nurture a diverse team of content strategists and editors across various manufacturing and industrial sectors.Establish clear standards for content excellence, strategic insights, and client relationships.Act as the senior point of contact for content-related issues, addressing delivery challenges and risks.
Full-time|On-site|Waltham, Massachusetts, United States
Role Overview ZoomInfo is hiring a Strategy Manager II for its Marketing team in Waltham, Massachusetts. This role focuses on developing and refining marketing strategies that support the company’s growth goals. The Strategy Manager II works with teams across the business to strengthen ZoomInfo’s market position and deliver measurable results.
Full-time|$102K/yr - $166K/yr|On-site|Waltham, Massachusetts, United States
Join Our Growth Team as a Strategy AssociateEvolv Technology is on the lookout for a dynamic and adaptable strategist to elevate our Growth Team. In this pivotal role, you will contribute to the advancement of Evolv by pinpointing new market opportunities, crafting plans for market entry and expansion, and spearheading strategic initiatives aimed at broadening our business footprint. A primary focus will be establishing a program that promotes the responsible adoption of cutting-edge safety technology across key sectors. Your responsibilities will include coordinating evidence development, securing third-party validation, stakeholder mapping, and engaging with standards organizations, all while cultivating trustworthy relationships with customers, industry associations, and research partners. This position demands structured thinking, exceptional writing and communication skills, along with the ability to navigate complex multi-stakeholder environments.Why Choose Evolv?At Evolv, we are dedicated to enhancing public safety through groundbreaking security technology. We value individuals who consistently do the right thing, prioritize people, take ownership, collaborate effectively, and embrace boldness and curiosity. Our comprehensive benefits package includes equity options, extensive health coverage, a 401(k) plan with matching contributions, flexible paid time off, tuition reimbursement, a quarterly well-being stipend, and access to mental wellness resources like Calm.Your Success Path:In your first 30 days, you will:Gain an understanding of our business across various vertical markets, assess the impact of our products on customers, and identify growth opportunities.Within 90 days, you will:Map the current landscape of federal and state regulations, best practices, mandates, and policies influencing weapons detection.Identify existing and forthcoming legislation and funding, along with approaches taken by other companies in the weapons detection sector.Select federal and state agencies, and formulate a tailored plan for Evolv, including specific agencies, messaging, and success metrics.By the end of 12 months, you will:Have a comprehensive understanding of the regulatory and funding landscape at the federal and state levels and a system in place for tracking and monitoring changes.Engage with targeted agencies to advance policy, best practices, and funding initiatives for weapons detection.Create a set of evidence-based outcomes from our products for customer use, and devise a strategy to develop additional proof points.
Full-time|On-site|Waltham, Massachusetts, United States
Join ZoomInfo as the Director of Product Strategy, where you will lead our product vision and strategy to drive product innovation and customer satisfaction. You will collaborate with cross-functional teams to define and execute product roadmaps, ensuring alignment with business goals and market needs.
Xometry connects innovators with manufacturers through a digital marketplace designed to help businesses scale and access a wide manufacturing network. As part of the Thomas family, Xometry draws on over a century of experience in linking industrial buyers and suppliers. The team also supports manufacturers with digital marketing to strengthen their online presence and attract new business. Role overview The Senior Account Executive, Supplier Sales, is based in Waltham, MA. This position manages a strategic portfolio and focuses on driving growth and increasing revenue for Xometry. The main responsibility is to acquire new clients and deepen business relationships within the manufacturing sector. What you will do Develop and manage a portfolio of manufacturing clients Drive new client acquisition and expand existing accounts Engage with senior leaders at client organizations Identify complex business opportunities and propose solutions Consistently work toward meeting or exceeding revenue targets Requirements Experience in consultative and strategic sales Ability to build relationships with senior leaders in client organizations Strong focus on revenue growth and client acquisition in the manufacturing sector
As the Associate Director of Access Strategy at Sobi, you will play a pivotal role in shaping the strategies that enhance patient access to our innovative therapies. This position requires a strategic thinker who is passionate about improving healthcare accessibility and is adept at navigating the complexities of the healthcare landscape. You will work closely with cross-functional teams to develop and implement access strategies that align with our organizational goals and promote patient-centric outcomes.
Full-time|$140.8K/yr - $176K/yr|On-site|Waltham, MA
Zenas BioPharma is a pioneering biopharmaceutical company at the forefront of developing and commercializing transformative therapies for patients suffering from autoimmune diseases. Our strategic approach combines a seasoned leadership team with a rigorous process for acquiring and developing innovative product candidates globally. We are focused on delivering superior clinical benefits to patients affected by autoimmune disorders. We are advancing two late-stage flagship molecules: obexelimab and orelabrutinib. Obexelimab is our lead candidate, a bifunctional monoclonal antibody targeting CD19 and FcγRIIb, aimed at inhibiting the activity of pathogenic B cells without causing depletion. This innovative therapy offers a self-administered subcutaneous injection regimen, addressing chronic autoimmune diseases effectively. Orelabrutinib, on the other hand, is a highly selective oral small molecule Bruton’s Tyrosine Kinase (BTK) inhibitor, designed to tackle compartmentalized inflammation and disease progression in Multiple Sclerosis (MS). We also have promising earlier-stage programs, including a preclinical oral IL-17AA/AF inhibitor and a brain-penetrant TYK2 inhibitor.We are on the lookout for exceptional talent who share our dedication to improving patient outcomes and possess a proven track record in global product acquisition, development, and commercialization. Joining Zenas provides an opportunity to thrive in a dynamic learning environment where individual and organizational success is paramount as we aspire to become a global leader in immunology and autoimmune disease management. Our core values—Transparency, Relationships, Urgency, Excellence, and Innovation—drive us toward TRUE Innovation!Position Summary:As the Senior Manager of Global Quality Assurance for Technical Operations, you will report directly to the Director of Global Quality Assurance for Medical Devices and Combination Products. This strategic role encompasses hands-on quality oversight for late clinical-stage and commercial manufacturing activities at Zenas BioPharma’s Contract Manufacturing Organizations (CMOs). You will ensure the highest standards of GMP compliance across our global operations, facilitate regulatory submissions and inspections, and drive continuous improvement initiatives alongside internal teams and external manufacturing partners. Your responsibilities will include overseeing batch manufacturing and testing, process validation, and ensuring inspection readiness to maintain robust product quality throughout the development lifecycle.
Join AbbVie as a Senior Counsel specializing in Intellectual Property Strategy, where you will play a pivotal role in shaping our IP initiatives. In this dynamic position, you will collaborate with cross-functional teams to develop and execute strategies that protect our innovative products and technologies. Your expertise in patent law and IP strategy will be instrumental in navigating complex legal landscapes and driving business objectives.
Xometry (NASDAQ: XMTR) is at the forefront of connecting innovative thinkers with the manufacturing capabilities needed to realize their visions. Our digital marketplace equips manufacturers with essential resources for growth while simplifying access for buyers at Fortune 1000 companies to global manufacturing capabilities.With over 125 years of industry experience, Thomas serves as the leading platform linking North American manufacturers with the vital customers, data, and digital tools necessary for expansion. Thomasnet.com is trusted by millions of engineers, procurement teams, and industrial buyers yearly.We are launching a new Enterprise segment aimed at leveraging Thomas’s audience, data, and digital solutions to benefit large industrial brands and national manufacturers. We seek a strategic and hands-on Senior Director to spearhead this initiative, establish effective sales strategies, and secure complex, high-value deals with some of North America's largest industrial enterprises.In this foundational role, you will craft the strategy, achieve early successes, and develop the team and processes for scalability. You should be adept at engaging in long, consultative enterprise cycles while also designing a robust enterprise go-to-market strategy.
Xometry (NASDAQ: XMTR) is at the forefront of innovation, connecting visionary thinkers with manufacturers to turn groundbreaking ideas into reality. Our digital marketplace equips manufacturers with essential resources to expand their operations while simplifying the procurement process for buyers at Fortune 1000 companies, granting them access to a vast global manufacturing network.As a Content Strategy Associate, you will play a pivotal role in shaping and implementing content marketing strategies tailored to meet our clients' objectives, particularly within B2B and industrial sectors. This position emphasizes the development and execution of content strategies in collaboration with Specialists and Managers when necessary. You will work closely with teams in SEO, Client Services, and external vendors to ensure that all content aligns with strategic goals, delivers measurable outcomes, and resonates with the brand's voice. Additionally, you will independently manage projects and contribute to the ongoing refinement of client programs, while honing your skills in AI tools, SEO best practices, and analytics platforms to optimize content planning, review, and enhancement.
Role Overview Sobi is hiring a US Regulatory Strategy Lead in Waltham. This role shapes regulatory strategies for the company’s therapies and works closely with teams across the organization. The position focuses on ensuring compliance and guiding products through approval processes. What You Will Do Develop and refine regulatory strategies for therapies in the US market Collaborate with cross-functional teams to support product submissions and approvals Help maintain compliance with relevant regulations throughout the development process Contribute to efforts that aim to improve patient outcomes through successful product launches
Join our dynamic team at ServiceNow as a Senior Enterprise Sales Associate, where you'll play a pivotal role in driving sales and expanding our enterprise solutions. You'll collaborate with cross-functional teams to identify opportunities, engage with clients, and develop tailored solutions that meet their unique needs. We are looking for sales professionals who are passionate about technology and thrive in a fast-paced environment.
