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Senior Operations Data Analyst (German Speaker)

getoloBerlin, Berlin, Germany
Hybrid Full-time

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Experience Level

Senior

Qualifications

Must-Have Qualifications:Bachelor’s or Master’s degree, or equivalent professional experience. Minimum of 4 years of experience in operations data analysis, ideally in a B2C environment.

About the job

getolo is shaping the future of insurance by focusing on operational excellence and practical solutions. The Strategic Operations team is expanding and seeks a Senior Operations Data Analyst (German Speaker) for a full-time, hybrid position in Berlin. This role combines time at the Chausseestraße office with remote work flexibility.

Key Responsibilities

  • Maintain the accuracy, consistency, and usability of operational data, reports, and insights.
  • Analyze data from various sources to identify trends, risks, and areas that need improvement.
  • Build and update dashboards and reports to track KPIs, including loss ratios, service quality, and customer satisfaction.
  • Present complex data findings in a clear way for non-technical colleagues, and support Operations and Management with ad-hoc analyses.
  • Spot anomalies and inefficiencies through detailed data analysis, recommending process improvements.
  • Collaborate with stakeholders to translate business needs into actionable data requirements and help define the operations data roadmap.
  • Work closely with the Data Platform team to ensure data integrity, scalability, and alignment with business objectives.
  • Deliver data-driven insights to leadership on topics such as customer segmentation, satisfaction analysis, and performance optimization.
  • Act as a trusted advisor to management, using data to support key business decisions.
  • Lead cross-functional analytics projects, including integrating new markets into reporting and supporting analytics for new insurance products and pricing.

Requirements

  • Bachelor’s or Master’s degree, or equivalent professional experience.
  • At least 4 years of experience in operations data analysis, preferably in a B2C environment.
  • Fluency in German.

Work Location

This position is based in Berlin and follows a hybrid work model, with both in-office and remote work options.

About getolo

At getolo, we are dedicated to shaping the future of insurance through innovative solutions and operational excellence. Join our dynamic team in Berlin as we redefine the customer experience in the insurance industry.

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