About the job
getolo is shaping the future of insurance by focusing on operational excellence and practical solutions. The Strategic Operations team is expanding and seeks a Senior Operations Data Analyst (German Speaker) for a full-time, hybrid position in Berlin. This role combines time at the Chausseestraße office with remote work flexibility.
Key Responsibilities
- Maintain the accuracy, consistency, and usability of operational data, reports, and insights.
- Analyze data from various sources to identify trends, risks, and areas that need improvement.
- Build and update dashboards and reports to track KPIs, including loss ratios, service quality, and customer satisfaction.
- Present complex data findings in a clear way for non-technical colleagues, and support Operations and Management with ad-hoc analyses.
- Spot anomalies and inefficiencies through detailed data analysis, recommending process improvements.
- Collaborate with stakeholders to translate business needs into actionable data requirements and help define the operations data roadmap.
- Work closely with the Data Platform team to ensure data integrity, scalability, and alignment with business objectives.
- Deliver data-driven insights to leadership on topics such as customer segmentation, satisfaction analysis, and performance optimization.
- Act as a trusted advisor to management, using data to support key business decisions.
- Lead cross-functional analytics projects, including integrating new markets into reporting and supporting analytics for new insurance products and pricing.
Requirements
- Bachelor’s or Master’s degree, or equivalent professional experience.
- At least 4 years of experience in operations data analysis, preferably in a B2C environment.
- Fluency in German.
Work Location
This position is based in Berlin and follows a hybrid work model, with both in-office and remote work options.
