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Experience Level
Mid to Senior
Qualifications
Your ResponsibilitiesIndependent Case Management: You will handle complex customer inquiries and special cases (e.g., contract changes or system management) autonomously, devising pragmatic solutions. Process Optimization: Analyze current workflows, identify errors, and implement improvements independently to enhance team efficiency as we scale. Cross-Department Collaboration: Work closely with teams such as Legal, Finance, and Customer Care to resolve interdisciplinary challenges. Reporting & Analysis: Monitor key performance indicators (KPIs) for your area and prepare results for team leadership. Project Participation: Assist in operational ad-hoc projects and contribute to establishing new quality standards in contract management.
About the job
Enpal aims to make clean energy accessible by connecting solar systems, battery storage, and electric vehicle solutions for households across Germany. The team develops and operates an integrated platform that supports decentralized energy management, including solar panels, smart meters, wall boxes, and heat pumps.
The company’s AI-driven platform, Enpal. One, manages thousands of energy systems and streamlines energy procurement and feed-in to the market. This technology helps optimize how energy is produced, stored, and used in homes.
Role overview
The Senior Operations Specialist - Contracts & Customer Experience (w/m/d) plays a key part in delivering solutions that improve daily life for customers. This role supports Enpal’s mission to provide clean, reliable energy and drive sustainable change in energy usage.
What you will do
Contribute to projects that enhance customer experience and streamline contract processes.
Support the integration and management of decentralized energy solutions for households.
Help ensure that customers benefit from efficient, AI-supported energy systems.
Location
This position is based in Berlin.
About Enpal
Enpal is a forward-thinking company dedicated to revolutionizing energy consumption through innovative, decentralized solutions. With a commitment to sustainability and quality, we strive to empower individuals and communities with clean energy solutions.
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Full-time|On-site|Sydney, New South Wales, Australia
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