About the job
At NiCE, we embrace challenges that push our boundaries. We are ambitious innovators striving to make a difference and achieve excellence. If you share our passion for setting high standards and exceeding them, we have an exhilarating career opportunity that will ignite your enthusiasm.
Position Overview: Senior PHP Developer
Have you ever felt let down by customer support due to inefficient tools? Often, it’s not the fault of individual agents but rather the outdated systems they utilize.
Historically, businesses have focused on fragmented aspects of customer service, neglecting the holistic experience. With NICE CXone, we provide a comprehensive solution that addresses customer interactions from start to finish, which has garnered us recognition as a global leader.
Our Prague team is at the forefront of developing an ecosystem that connects businesses with their customers via digital channels like WhatsApp, Chat, and Instagram. Our tools enhance agent efficiency through automation and cutting-edge technologies such as AI, Cloud, and big data.
We are seeking a skilled PHP developer to join our SCRUM team, contributing to the enhancement of our digital platform, facilitating integrations with other products, and focusing on continuous performance improvements.
Our globally utilized customer care platform supports large enterprises, processing 5,000 requests per second through our APIs across 10 AWS regions worldwide. We prioritize exceptional delivery quality and rigorous regression and performance testing.
We value clean coding practices, adhere to the Single Responsibility Principle (SRP), create atomic pull requests, and continuously refactor while maintaining a CI/CD pipeline.
Your Impact:
- Advance the functionality of our business-critical product.
- Ensure code quality through best practices, enhancing supportability, observability, stability, and scalability.
- Integrate with other products in our portfolio.
- Collaborate with team members in Prague, the USA, and India.
- Work alongside QA engineers to uphold product quality.
Qualifications:
- Proficiency in PHP 8.2, Docker, MySQL/RDS.

