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Senior Platform Software Engineer

LandbotRemote job
Remote Full-time

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Experience Level

Senior

Qualifications

Qualifications:Proficiency in backend programming languages (e.g., Python, Node.js, Go). Experience with cloud platforms (AWS, GCP, or Azure). Strong understanding of software development principles and best practices. Experience in building and maintaining developer tools and internal platforms. Familiarity with observability practices and tools. Excellent problem-solving skills and a collaborative mindset.

About the job

Full-time position.

We welcome applications from candidates located in the UTC-1 to UTC+2 time zones for this remote role.

About Landbot

With a presence in over 150 countries, Landbot provides a platform that empowers organizations to craft outstanding chatbot and AI agent interactions across multiple channels including the Web, WhatsApp, and Messenger.

At Landbot, we are assembling a high-performing team that merges engineering excellence, a product-focused mindset, and a passion for customer satisfaction. We uphold the belief that quality and speed work in tandem — and we seek a Senior Platform Engineer to assist us in scaling our platform and making a significant impact.

About the Team

You will be part of our Platform Engineering team, a small and dedicated group responsible for developing and sustaining the Landbot Engineering Platform, Data Platform, and Security initiatives.

Our mission is to enable Landbot teams to deliver value more swiftly, reliably, and at scale.

Our core team values include:

  • Platform-as-product mentality

  • Autonomy and accountability

  • Collaboration over gatekeeping

About the Position

The Role: This position amalgamates software development with systems engineering, focusing on developing platform capabilities while treating infrastructure as a product. You will design and implement developer-facing tools, services, and abstractions that empower application teams to operate efficiently while upholding reliability and best practices.

As a Senior Platform Engineer, your responsibilities will include:

Building and Maintaining the Internal Developer Platform

  • Designing and implementing core platform services, APIs, and developer tooling using backend technologies.

  • Creating abstractions and automation that enable application teams to deploy, scale, and manage services independently.

  • Developing internal tools and services that enhance developer productivity and reduce operational burdens.

Driving Observability and Data Platform Capabilities

  • Designing and implementing observability solutions (metrics, logs, traces) for real-time visibility and proactive issue detection.

  • Contributing to data platform capabilities that allow teams to leverage data effectively.

  • Establishing SLIs, SLOs, and error budgets to balance reliability with feature velocity.

Enhancing Developer Experience and Driving Platform Strategy

  • Collaborating with application teams (platform customers) to understand their workflows and challenges, gather feedback, and prioritize enhancements aligned with business objectives.

  • Creating and maintaining documentation, runbooks, and knowledge bases to reduce knowledge silos and foster self-service.

  • Driving decisions through written formats (RFCs, proposals, etc.) and facilitating open discussions.

About Landbot

Landbot is a leading platform that allows businesses to create engaging chatbot experiences across various digital channels. Our innovative technology supports companies in enhancing customer interactions and streamlining communication, making us a reliable partner for businesses worldwide.

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