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Senior Process Quality Associate

Point Digital FinanceManila, Philippines
Hybrid Full-time

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Experience Level

Senior

Qualifications

Responsibilities: Evaluate customer interactions and operational workflows to ensure adherence to quality standards. Generate insights that lead to measurable performance improvements. Collaborate with Team Leads and stakeholders to identify trends and support coaching initiatives. Foster a culture of operational excellence and accountability.

About the job

This is a hybrid role based at Arthaland Century Pacific Tower, 5th Avenue, BGC. You will be required to work from our office at least one day a week.

The expected working hours for this position are from 12:00 AM to 9:00 AM, aligned with the Philippine Time Zone (PHT).

About Point:

Real Impact, Real People: Our mission is to enhance homeownership by making it more valuable and accessible. Your contributions will help homeowners access their wealth and achieve financial flexibility.

Funding: We’ve raised over $175 million from esteemed investors, positioning us for rapid growth and offering you a chance to join us at a transformative moment.

Game-changing Product: We are revolutionizing home equity with a company that boasts a 4.7 Trustpilot rating and an A+ from the BBB, reflecting our commitment to over 20,000 satisfied customers.

Great Place to Work: Recognized as a Certified Great Place to Work, we are also listed among Fortune's Best Workplaces in the Bay Area.

Hybrid Collaboration, Connected Culture: This hybrid role combines flexibility with opportunities for in-person collaboration, fostering a culture that emphasizes teamwork, belonging, and shared success.

About the Role: As the Senior Process Quality Associate, you will evaluate and enhance quality standards across customer interactions and operational workflows. Your role will ensure strict adherence to established processes for calls, chats, emails, and administrative tasks while generating actionable insights to drive performance improvements. You will work closely with Team Leads and stakeholders to identify trends, support coaching initiatives, and promote a culture of operational excellence and accountability.

About Point Digital Finance

Point Digital Finance is dedicated to transforming the home equity landscape, providing homeowners with invaluable access to their wealth and financial flexibility. With significant backing from top-tier investors, we are on a trajectory of rapid growth and innovation, committed to delivering exceptional value to our customers.

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