About the job
This is a hybrid role based at Arthaland Century Pacific Tower, 5th Avenue, BGC. You will be required to work from our office at least one day a week.
The expected working hours for this position are from 12:00 AM to 9:00 AM, aligned with the Philippine Time Zone (PHT).
About Point:
Real Impact, Real People: Our mission is to enhance homeownership by making it more valuable and accessible. Your contributions will help homeowners access their wealth and achieve financial flexibility.
Funding: We’ve raised over $175 million from esteemed investors, positioning us for rapid growth and offering you a chance to join us at a transformative moment.
Game-changing Product: We are revolutionizing home equity with a company that boasts a 4.7 Trustpilot rating and an A+ from the BBB, reflecting our commitment to over 20,000 satisfied customers.
Great Place to Work: Recognized as a Certified Great Place to Work, we are also listed among Fortune's Best Workplaces in the Bay Area.
Hybrid Collaboration, Connected Culture: This hybrid role combines flexibility with opportunities for in-person collaboration, fostering a culture that emphasizes teamwork, belonging, and shared success.
About the Role: As the Senior Process Quality Associate, you will evaluate and enhance quality standards across customer interactions and operational workflows. Your role will ensure strict adherence to established processes for calls, chats, emails, and administrative tasks while generating actionable insights to drive performance improvements. You will work closely with Team Leads and stakeholders to identify trends, support coaching initiatives, and promote a culture of operational excellence and accountability.
