About the job
Position Overview:
The Senior Processing Specialist will oversee critical aspects of motor vehicle title and registration processes. The ideal candidate is highly organized, detail-oriented, and possesses strong administrative skills to manage files and maintain documents effectively. This role involves ensuring accurate functional reporting and supporting key clients with tasks such as processing, invoicing research, and delivering exceptional customer service. Overtime may be required as necessary.
Essential Responsibilities:
- Ensure accuracy in maintaining functional reporting.
- Possess intermediate knowledge of TNR processing related to vessel titles and a basic understanding of client systems.
- Stay updated on DMV laws and regulations regarding vehicle titles.
- Generate and maintain daily reporting.
- Monitor and manage supply and inventory levels.
- Provide administrative support for overall office operations.
- Engage in and complete training sessions relevant to the role.
- Maintain key performance indicators (KPIs).
- Conduct data analysis and enter key information into internal applications.
- Develop and enhance knowledge of products, processes, and technical aspects related to TNR services.
- Meet established performance goals for the position.
- Collaborate effectively with internal and external partners.
- Demonstrate strong verbal and interpersonal communication skills tailored to various audiences.
- Alert leadership regarding system issues, client concerns, and process breakdowns for timely resolution.
- Assist with special projects as assigned by leadership.
- Promote teamwork and collaboration at all times.
- Perform other duties as assigned by the Office Manager.
