Senior Product Manager at Intercom | Dublin, Ireland

IntercomDublin, Ireland

On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Oversee a significant product area or lead critical project initiatives. Conduct in-depth research, analyze data, and engage with customers to thoroughly understand the challenges at hand, then clearly communicate these insights to your team. Manage the product roadmap; define what features should be developed, the timeline, and the rationale behind these decisions to align and excite stakeholders. Collaborate with engineers and designers to envision, create, and deploy solutions, from ambitious future concepts to focused iterations. Utilize AI technologies to enhance your efficiency, expedite product development, and amplify your team's impact. Assess the product's effectiveness using quantitative and qualitative metrics both during beta testing and post-launch. Oversee the quality of your product area, ensuring that each release meets world-class software standards. Work alongside colleagues across departments to ensure products are launched with a clear go-to-market strategy and effective execution. Exemplify leadership within your team by embodying our company values and R&D principles. Required Skills:We are not strictly focused on years of experience; instead, we value your impact, drive, and potential. We are looking for evidence of your applied skills and growth in product management.

About the job

At Intercom, we are pioneering the AI Customer Service landscape with a clear mission: to empower businesses to deliver exceptional customer experiences.

Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI on the market, enabling businesses to provide seamless, around-the-clock support, thus revolutionizing their customer engagement. Fin integrates perfectly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex queries requiring human interaction.

Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the customer service standard. Our core values drive us to push boundaries, build with agility, and consistently deliver remarkable value to our clients.

We invite you to join our team as a Senior Product Manager and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a rare opportunity to lead a top-tier team of engineers, designers, and researchers in delivering impactful products that reach millions daily.

About Intercom

Intercom is a leader in AI-driven customer service, dedicated to transforming how businesses interact with their customers. Our innovative solutions empower organizations to deliver exceptional support and foster meaningful connections.

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Senior Product Manager for International Marketplace

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Apr 23, 2026

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Senior Product Analyst, Growth

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Full-time|Hybrid|Dublin, Ireland (Hybrid)

Established in 2018 with dual headquarters in Dublin and Boston, Tines is at the forefront of optimizing critical workflows across various industries. Our cutting-edge workflow platform harnesses the power of AI, automation, and seamless integration with human ingenuity to deliver tangible business outcomes.We cater to an eclectic mix of clients, including startups and established public entities such as Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As a versatile integrator within the tech landscape, Tines effortlessly connects with any API-enabled service, empowering our customers to swiftly achieve their most pressing objectives. Furthermore, our platform is designed with security and privacy in mind, making it a preferred choice for teams focused on security, IT, engineering, finance, and more.At Tines, our guiding principles are Simplicity, Speed, and Soundness. We are dedicated to providing exceptional customer experiences while cultivating a company culture that encourages individual curiosity, professional growth, and integrity. We are eager about the future and invite others to join us on this exciting journey.Reporting directly to our VP of Growth, we seek a Senior Analyst to take charge of growth measurement and operations. This pivotal role lies at the intersection of product, commercial, and data; you will define our PLG funnel metrics, manage our experimentation framework, and establish the operational guidelines that facilitate cross-team collaboration.The ideal candidate will possess extensive experience in growth analytics within the B2B SaaS landscape and an operational approach to measurement. You will oversee onboarding lifecycle and monetization metrics while closely collaborating with our product analyst on product instrumentation. Your understanding of how product usage correlates with commercial success will allow you to effectively communicate between technical and business stakeholders. If you are passionate about shaping growth measurement for a company transitioning from startup to scale-up and prefer tackling complex problems over complicated solutions, we want to hear from you.Candidates should ideally be able to work from the office at least once a week.

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