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Senior Product Manager, Web

IntercomBerlin, Germany
On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, candidates should possess:A proven track record in product marketing or a related field. Experience in creating impactful digital narratives. Strong project management skills with the ability to drive initiatives from concept through execution. Collaboration proficiency with cross-functional teams including marketing, design, and engineering. Exceptional decision-making abilities to uphold Intercom's standards of design and clarity.

About the job

At Intercom, we are revolutionizing customer engagement with our cutting-edge AI Customer Service solutions. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology.

Our AI assistant, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide seamless, 24/7 support while enhancing customer interactions. When integrated with our Helpdesk, it forms the Intercom Customer Service Suite, an all-encompassing solution for complex queries that may require human intervention.

Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service excellence. Our core values drive us to innovate rapidly, challenge the status quo, and consistently deliver outstanding value to our customers.

Berlin is a hub for top-tier technical talent and vibrant creativity, making it the ideal location for those who thrive on speed and innovation. Our ambition is to expand our team with 100 new hires across various departments including engineering, AI, data science, product, and design. Join us now to be a founding member of our R&D team in Germany and make a significant impact as we develop the world's premier customer agent!

Your Role:

As a Senior Product Manager on the Web team, you will be pivotal in bringing the narrative of Fin and the Intercom Suite to life through exceptional web experiences. Your contributions will not only showcase our innovative products but also articulate our brand story and vision for the future of AI-driven customer service. This role is highly visible and will significantly influence how prospects and customers perceive our brand, our offerings, and their importance.

We are looking for candidates with a background in product marketing or substantial experience in crafting engaging narratives through digital platforms. You are proactive and results-oriented, adept at driving projects, making informed decisions, and ensuring that every launch meets our high standards for design, clarity, and craftsmanship. Close collaboration with product marketing, designers, engineers, and brand teams will be essential to produce visually striking, narratively rich, and high-performance web pages.

Key Responsibilities:

  • Oversee the complete delivery of high-quality narrative and storytelling webpages, from initial concept to final launch.
  • Translate messaging into engaging web experiences that resonate with our audience.

About Intercom

Intercom is at the forefront of customer engagement technology, specializing in AI-driven customer service solutions that help businesses enhance customer experiences. With a commitment to innovation and excellence, we are dedicated to redefining customer service standards for a global clientele.

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