About the job
Role Overview
Jobgether is hiring a Senior Production Support Engineer in the United States on behalf of a partner company. This role focuses on maintaining the stability, reliability, and performance of a platform built to help enterprises detect fraud and secure high-risk digital interactions in real time.
What You Will Do
- Act as a technical owner during production incidents, leading resolution efforts for critical system issues.
- Work closely with engineering, product, and customer-facing teams to restore service and address urgent problems.
- Enhance system reliability by driving post-incident reviews and learning processes.
- Support long-term platform resilience through automation, improved documentation, and process improvements.
- Contribute to operational excellence in a highly technical environment where composure and strong problem-solving skills are essential.
Impact
This position directly supports mission-critical systems used by major global enterprises. Your work will help ensure these systems remain secure, stable, and resilient over time.

