About the job
About Mindtickle
Mindtickle stands at the forefront of the revenue productivity landscape, offering an innovative platform that integrates on-the-job learning with effective deal execution to maximize revenue generation per representative. Recognized as a market leader by distinguished industry analysts and ranked by G2 as the premier sales onboarding and training solution, we take pride in our recent recognition as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!
Role Overview
The Senior Program Manager for Services Delivery is a pivotal individual contributor role, tasked with overseeing comprehensive program ownership, facilitating customer communication, and ensuring the successful execution of intricate, customer-centric projects across Mindtickle’s diverse service offerings. This role encompasses the entire engagement lifecycle, ranging from pre-sales scoping and estimation to delivery, launch, and project handover, with a commitment to delivering outcomes that meet high standards of quality, predictability, and customer satisfaction. The position emphasizes hands-on leadership in delivery rather than personnel management. The ideal candidate will exhibit a disciplined yet flexible approach to processes, possess strong communication skills for leading customer discussions, managing expectations, resolving conflicts, and adeptly guiding stakeholders through complexities with a resolute customer-first mindset.
