Senior Program Manager - Customer Experience Operations

Archer is an innovative aerospace company headquartered in San Jose, California, dedicated to developing an all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission is to enhance sustainable air mobility, creating a cleaner and quieter future for urban transportation. Our cutting-edge aircraft is designed to comfortably transport four passenge…

At Archer Aviation, we are at the forefront of revolutionizing air travel. Based in San Jose, California, we are developing an innovative all-electric vertical takeoff and landing (eVTOL) aircraft designed to harness the benefits of sustainable air mobility. Our mission is to create an aircraft capable of carrying four passengers while significantly reducing noise pollution.We tackle ambitious challenges, believing that a diverse workforce enhances our intelligence, drives insightful solutions, and leads us to collective success. We are committed to fostering an inclusive environment that values and celebrates our unique differences.What You’ll Do:We are looking for a highly experienced Flight Test Program Manager to spearhead the planning, execution, and certification of our flight test campaigns. This pivotal role will serve as the essential link between our design engineering teams, flight operations crew, and regulatory authorities. As the manager, you will oversee the daily operations of flight test vehicles, ensuring that all development and certification testing is conducted with the utmost safety and efficiency. A profound understanding of flight test operations, along with exceptional organizational, communication, and time management skills, is essential for success in this role.Key Responsibilities:Lead the comprehensive planning and execution of flight test campaigns from initial ground runs to final certification.Act as the primary liaison between the Flight Test organization and Design Engineering, Manufacturing, and Quality teams.Develop, manage, and ensure adherence to flight test processes and procedures.Oversee configuration control of test vehicles to guarantee alignment with specific test requirements.Collaborate with the FAA and designated engineering representatives (DERs) to facilitate Certification and Type Inspection Authorization (TIA) activities.Manage logistics for external test sites, including remote deployments, hangar facilities, and airspace coordination.Program Management:Create and maintain the Integrated Master Schedule (IMS) for all flight test vehicles and assets.Oversee program budgets for flight operations, including instrumentation, maintenance, telemetry infrastructure, and external range costs.Track and report on flight test key performance indicators (KPIs), such as sortie rates, test point efficiency, and aircraft availability.Facilitate daily stand-ups and weekly program reviews.

Archer Aviation is an innovative aerospace company located in San Jose, California, dedicated to building an all-electric vertical takeoff and landing aircraft. Our mission is to revolutionize sustainable air mobility by designing, manufacturing, and operating an aircraft that transports four passengers with minimal noise and environmental impact.At Archer, we set ambitious goals and tackle complex challenges. We believe that a diverse workplace fosters smarter solutions and leads to greater insights, ultimately driving our collective success. We are committed to creating an equitable and inclusive environment that values differences and supports all team members.What You’ll Do:We are looking for a seasoned Engineering Program Manager to lead our engineering teams focused on Flight Control Systems (FCS). This pivotal role involves driving deliverables for FCS architecture across various systems engineering teams, encompassing schedule management, resource allocation, risk assessment, and integration of flight-critical software and hardware. The ideal candidate will have a deep understanding of complex, safety-critical product development and experience in control law design, hardware components, specialized aerospace suppliers, and FAA regulations.Key Responsibilities:Lead and manage multiple concurrent workstreams from initial concept through to productionCollaborate with cross-functional teams, including engineering, manufacturing, supply chain, and quality assuranceCreate and maintain program schedules, budgets, and risk management strategiesDrive technical decisions and conduct trade studies related to FCS design and developmentManage supplier relationships and contracts for FCS componentsAlign program objectives with the overarching company strategyTechnical Leadership:Oversee the integration of the FCS with other aircraft systems (e.g., propulsion, navigation, vehicle management)Conduct technical reviews and design validation activities focused on flight-critical componentsLead trade studies and discussions in collaboration with stakeholdersManage FCS functional, performance, and safety requirementsDrive verification and validation of FCS requirements through simulation and flight testingFacilitate risk management and cost-reduction initiatives

Archer Aviation Inc. is an innovative aerospace company located in San Jose, California. We are pioneering the future of sustainable air mobility by developing an all-electric vertical takeoff and landing (eVTOL) aircraft designed to transport four passengers with minimal noise impact. Our mission is to revolutionize urban air travel and create a cleaner environment for future generations.We believe in setting ambitious goals and tackling complex challenges, recognizing that a diverse and inclusive workforce drives better insights and fosters success. Archer is committed to creating an equitable work environment that celebrates individuality and values every team member's contributions.What You'll Do:Design, implement, and maintain software libraries and computing infrastructure that empower engineers to tackle problems with speed and efficiency. Advocate for shared computational resources within the Flight Sciences department.Develop processes and tools to enhance reproducibility and traceability of computation methodologies, driving their implementation across teams.Foster a culture of software excellence throughout the engineering organization.Assess the requirements of various engineering teams to optimize the use of High-Performance Computing (HPC) resources and make informed infrastructure decisions for efficient resource utilization and cost-effectiveness.Oversee and manage on-premises HPC resources, ensuring their effective operation.Represent engineering and computational needs to the company’s IT department.

Archer Aviation is a pioneering aerospace company located in San Jose, California, dedicated to developing an innovative all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission is to enhance sustainable air mobility, and our cutting-edge aircraft is designed to transport four passengers with minimal noise pollution.We set ambitious goals and tackle complex challenges, believing that a diverse workforce drives smarter solutions and deeper insights. We are committed to fostering an equitable and inclusive environment that values our differences and supports the success of all team members.Who We Are Seeking:We are in search of a skilled Senior Test Engineer to join our Flight Control Systems Team. This position emphasizes the verification and testing of Archer's advanced fly-by-wire flight control system, including its subsystems and integration with various aircraft systems such as avionics, power distribution, and engines. Candidates should possess robust testing experience and the capability to execute complex test campaigns effectively.Your Responsibilities:Develop a thorough understanding of the flight control system, its architecture, and the detailed design of all subsystems and components.Create and implement requirements-based tests for the eVTOL Flight Control System.Collaborate with team members to correlate test results with analytical predictions.Analyze test data to validate the performance of tested components.Ensure testing adheres to FAA, DoD, and other aviation standards.Confirm that the scope of tests aligns with aircraft certification requirements.Compile technical reports that detail test outcomes.

Role overview Archer56 seeks a Director of Flight Software & Algorithms based in San Jose, California. This position leads the team developing advanced flight software and algorithms that drive the company's aerospace technology. Key responsibilities Direct the design and implementation of flight software and algorithmic solutions Collaborate with cross-functional teams to ensure seamless integration of software with hardware systems Set the strategic direction for software projects within the organization Team collaboration This leadership role requires ongoing coordination with engineering, hardware, and other technical groups. The goal is to ensure that software applications work reliably with the company's physical systems.

Teamwork Makes the Stream Work. Roku is Transforming the Way the World Watches TelevisionRoku stands as the leading TV streaming platform across the U.S., Canada, and Mexico, with a vision to enhance every television experience globally. As pioneers in TV streaming technology, our mission focuses on creating a seamless TV ecosystem that connects viewers with their favorite content, empowers content creators to engage vast audiences, and offers advertisers innovative ways to connect with consumers.From your very first day at Roku, you'll have the chance to make a significant contribution. As a rapidly growing public company, we foster an environment where every individual plays a vital role. Join us to provide joy to millions of TV streamers worldwide while gaining substantial experience across diverse disciplines. About Our TeamThe Consumer Apps team is at the heart of Roku’s user-facing applications, driving streaming and utility experiences, including The Roku Channel and the Roku Mobile App. We ensure The Roku Channel is accessible across Roku devices and various off-platform environments (web and third-party connected TV platforms) while designing mobile solutions that facilitate content discovery and engagement within the Roku ecosystem at scale. We collaborate closely with Engineering, UX, Content, Data, and Business teams to create cohesive, high-quality experiences that foster engagement and growth. About the RoleAs a Senior Program Manager for The Roku Channel (Cross-Platform), you will spearhead the execution of The Roku Channel across Roku OS, web interfaces, third-party connected TV platforms, and mobile/tablet applications. You will serve as the operational leader who translates strategic objectives into actionable delivery, aligning teams, managing dependencies, establishing program rhythms, and ensuring readiness for launches across a diverse set of stakeholders.In this capacity, you will oversee two fundamental areas:Cross-Platform Roku Channel Program Leadership: Coordinate delivery across various teams and platforms, ensuring alignment with shared milestones, launch objectives, and customer outcomes.Operational Cadence & Launch Excellence: Develop repeatable frameworks for planning, managing dependencies, ensuring quality, and providing executive visibility, bringing structure without unnecessary bureaucracy.The Roku Channel necessitates seamless coordination among client teams (Product, Engineering, UX, QA, Data, and Business) to ensure our objectives are met effectively.

Role Overview Roku, Inc. is hiring a Senior Technical Program Manager for its San Jose, California office. This role sits within the Players team, which develops Roku’s streaming devices, including sticks, set-top boxes, and streambars. The team works on both hardware and software features to improve the streaming experience for millions of users worldwide. About Roku and the Players Team Roku leads the TV streaming platform market in the U.S., Canada, and Mexico. The company’s mission is to power every television in the world, connecting viewers with content and enabling publishers to reach and monetize large audiences. The Players team builds and enhances Roku’s hardware devices and develops new software features for both new and existing products. Team members collaborate across the U.S. and U.K., working closely with manufacturing partners, silicon vendors, and cross-functional groups to bring products from concept to mass production. What You Will Do Drive consumer electronics programs from initial concept through to mass production. Manage end-to-end program execution across hardware development, manufacturing, and operations. Coordinate with internal engineering teams and external partners, including contract manufacturers and component vendors, often across multiple time zones. Work closely with cross-functional teams to ensure products are delivered at scale and meet quality standards. What We’re Looking For Extensive experience managing hardware programs in the consumer electronics industry. Exposure to software development programs. Background working with contract manufacturers and component vendors. Ability to thrive in a collaborative, hands-on environment that values resourcefulness and pragmatic problem-solving. Strong technical expertise paired with proven program management skills. Location This position is based in San Jose, California.

Archer Aviation is an innovative aerospace company headquartered in San Jose, California, dedicated to revolutionizing air travel with our all-electric vertical takeoff and landing aircraft. Our mission is to enhance sustainable air mobility, enabling efficient travel while minimizing environmental impact and noise levels.At Archer, we aim high, tackling complex challenges with a belief that a diverse workforce fosters smarter solutions and drives insights that lead to collective success. We are committed to creating an inclusive and equitable workplace that values every team member's uniqueness.What You’ll Do:Assist in the development and preparation of FAA Certification Ground and Flight test plans.Contribute to the creation of test cards.Collaborate with engineers, maintainers, technicians, and program management to ensure safe and efficient test operations.Support the generation of Company and Certification reports.Prepare material for test readiness reviews.Serve as a flight test engineer and/or test conductor during test events both on the aircraft and in the control room.Engage in flight briefs and debriefs for test events.Take part in test setup activities on the flight line.Report and communicate test results to the Flight Test and Engineering teams.Participate in all aspects of the Flight Test Safety Risk Management process.Prepare test operating limitations and advisories in collaboration with relevant engineering disciplines.Attend safety review board (SRB) meetings.

Teamwork Makes the Stream Work. Roku is Transforming Television ViewingRoku stands as the leading TV streaming platform across the U.S., Canada, and Mexico, with the ambitious goal of connecting every television worldwide. As pioneers in the streaming industry, our mission is to serve as the ultimate platform that integrates the entire television ecosystem, linking consumers with their favorite content, enabling publishers to build and monetize expansive audiences, and offering advertisers unique capabilities to reach their target audiences.From day one at Roku, your contributions will be valued and impactful. As a rapidly growing public company, we cultivate an environment where every team member plays a crucial role, providing you with the chance to delight millions of viewers globally while gaining invaluable experience in diverse disciplines. About the TeamThe Viewer Platform team at Roku is responsible for developing the AI/ML intelligence that powers our Discovery, Search, and other user interfaces. This team collaborates with various cross-functional groups to deliver features that significantly enhance user Engagement and Monetization KPIs. Our systems influence the viewing experiences of over 100 million users. As we ramp up our investments in generative AI, personalization, and deep user insights, the Viewer Platform is at the forefront—integrating data, intelligence, and user experience into a unified ecosystem we refer to as the Viewer Brain.About the RoleWe are seeking a Senior Program Manager to spearhead two crucial initiatives within the Viewer Platform Organization:1. **Viewer Brain Program Leadership** – You will lead the company-wide effort to unify Roku’s AI/ML-powered products and technology stacks. This involves aligning multiple product, design, and engineering teams, setting shared milestones, and ensuring strategic coherence across personalization, Search, Voice, and content understanding systems.2. **Process Excellence & Product Operations Enablement** – You will enhance operational rigor across our product areas by developing innovative tools, templates, and frameworks for planning, roadmapping, and execution. Your efforts will empower Product Leaders to scale effectively, consistently measure success, and improve cross-functional velocity for high-impact feature launches.This position is perfect for a strategic, execution-focused leader who thrives in fast-paced, complex environments and enjoys building systems that connect product, technology, and operations.

Join Archer Aviation, a pioneering aerospace company located in San Jose, California, dedicated to revolutionizing sustainable air mobility through our innovative all-electric vertical takeoff and landing aircraft. Our mission is to provide efficient, eco-friendly air travel, capable of carrying four passengers with minimal noise.At Archer, we aim high and tackle complex challenges. We believe that a diverse workforce enhances creativity and leads to better solutions. We are committed to fostering an equitable and inclusive workplace that values our differences and supports every team member's growth.Responsibilities:Design and develop Flight Simulation Physics Models for VTOL aircraft powered by electric and hybrid electric powertrains.Conduct vehicle-level trade studies to assess various design alternatives.Refine kinematic multi-body flight physics models, including aerodynamics, powertrain, aircraft systems, electrical, thermal, and performance model fidelity, ensuring alignment with lab and flight test data for vehicle certification.Collaborate with internal and external suppliers to seamlessly integrate their systems into our comprehensive vehicle simulation.Perform vehicle-level simulations and performance analyses using Python and MATLAB/Simulink environments.Model potential vehicle failure modes and evaluate their impact on mission objectives.Assist in design and analysis tasks to ensure high confidence in meeting business and regulatory requirements.Conduct simulations for a variety of internal engineering applications, including aircraft loads, structural design, propeller dynamics, and powertrain duty cycles.Generate performance estimates for the aircraft to be incorporated into the aircraft flight manual, flight management systems, and airline operations.

Archer Aviation Inc. is developing all-electric vertical takeoff and landing (eVTOL) aircraft in San Jose, California. The company aims to advance sustainable air mobility by producing and operating a four-passenger aircraft designed to lower noise pollution. Archer values ambitious engineering, welcomes complex technical challenges, and fosters an inclusive, equitable workplace where every team member's input matters. Role overview The Staff Engineer, Flight Modeling & Simulation, will focus on developing and refining simulation models that support the design, certification, and operation of Archer’s eVTOL aircraft. Key responsibilities Develop advanced flight simulation physics models tailored for eVTOL aircraft. Conduct vehicle-level trade studies to inform design decisions. Enhance electrical, thermal, and performance model accuracy by incorporating lab and flight test data to support vehicle certification. Collaborate with internal teams and external suppliers to integrate their systems into the overall vehicle simulation framework. Contribute to design and analysis efforts to help meet both business and regulatory requirements with a high degree of confidence.

About Etched Etched builds AI inference systems designed specifically for transformer models. The company’s ASICs offer over 10x higher performance with lower costs and latency than traditional solutions such as the B200. These advances support real-time video generation and complex reasoning agents. Etched is backed by major investors and a team of experienced engineers, working to reshape infrastructure for one of the fastest-growing technology sectors. Role Overview The Technical Program Manager for Infrastructure leads programs from initial planning through to delivery. This role coordinates efforts across internal teams, manages vendor relationships, and keeps all dependencies, risks, and milestones visible to stakeholders. Setting key performance indicators and establishing operational rhythms are central parts of the job, along with ongoing process improvements that help the Infrastructure organization work more efficiently. What You Will Do Drive cross-functional programs from start to finish, ensuring alignment across engineering, leadership, and external partners. Translate complex technical concepts into clear updates for stakeholders at all levels. Identify risks early and facilitate solutions to challenges during ASIC design, hardware integration, and software deployment. Establish and track KPIs to measure progress and maintain program momentum. Adapt plans and guide teams through shifting priorities without losing pace. Develop and refine program management frameworks to support high-performing engineering teams. What We Look For Strong technical background, with the ability to understand and communicate about complex infrastructure projects. Exceptional organizational and communication skills. Experience coordinating across multiple teams and external vendors. Proactive approach to identifying and addressing risks. Comfort working in an environment where priorities can change quickly. Location This role is based in San Jose.

Archer is an innovative aerospace company headquartered in San Jose, California, dedicated to revolutionizing air travel with an all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission is to promote sustainable air mobility by designing, manufacturing, and operating quiet, eco-friendly aircraft capable of transporting four passengers efficiently.At Archer, we set ambitious goals and tackle complex challenges. We believe that a diverse workforce fosters creativity, enhances problem-solving, and leads to greater success. Our commitment to inclusivity ensures that all team members feel valued, supported, and celebrated.Key Responsibilities:Conduct aerodynamic testing and analysis to support Subpart B Flight Characteristics and Performance certification.Develop advanced tools for analyzing and processing flight test data.Establish tolerances for flight test parameters and metrics for data quality.Perform comprehensive analysis of flight test data, comparing results with predictions across the flight envelope, and generate detailed test reports with findings and recommendations.Prepare substantiation documentation to demonstrate compliance with airworthiness criteria.Engage with the FAA and Designated Engineering Representatives (DERs) regarding airworthiness and compliance matters.Collaborate with the Flight Test organization to plan and execute flight test events aimed at validating aerodynamic models and vehicle performance.Develop methods, processes, and documentation to support aircraft fleet management, including repair assessments and guidance, Configuration Deviation Lists, and Minimum Equipment Lists.

Archer Aviation is revolutionizing the aerospace industry from our base in San Jose, California. We are committed to developing an innovative all-electric vertical takeoff and landing aircraft, designed to enhance sustainable air mobility. Our aircraft, capable of carrying four passengers, operates with minimal noise pollution, aligning with our vision for a greener future.At Archer, we aim high and tackle complex challenges. We believe that diversity fuels our creativity and drives success. Our company fosters an inclusive, equitable environment where every team member's contributions are valued and celebrated.What You’ll Do:Contribute to the design, fabrication, testing, and certification phases of Archer's piloted eVTOL aircraft.Develop Electrical Installation Designs for all Flight Test Instrumentation hardware in flight test aircraft.Assist in planning installations and coordinate with manufacturing for flight test instrumentation integration on test aircraft.Collaborate with internal teams and external vendors to address instrumentation and measurement challenges.Serve as a principal advisor to the Instrumentation Director on all electrical design activities related to aircraft instrumentation.Create processes and documentation to facilitate the installation and maintenance of flight test instrumentation.Partner with Flight Test Engineering and Certification Teams to execute all necessary flight test activities for development and certification.Work with engineering design and analysis teams to develop a comprehensive instrumentation plan, including monitoring of strain, temperature, vibration, pressure, air data, and environmental control systems.Design all necessary hardware for flight testing, including instrumentation racks, air data booms, aircrew interfaces, workstations, camera and telemetry systems.Support instrumentation technicians and the Aircraft Operations Team in implementing instrumentation designs.Ensure that all flight test instrumentation tasks are completed on schedule and within budget.

Archer Aviation is at the forefront of aerospace innovation, headquartered in San Jose, California. We are dedicated to creating an all-electric vertical takeoff and landing (eVTOL) aircraft, with a vision to revolutionize sustainable air mobility. Our aircraft, designed to carry four passengers, operates with minimal noise, aligning with our commitment to eco-friendly transportation.With ambitious goals and complex challenges, we recognize that a diverse workforce enhances our problem-solving capabilities and leads to greater insights. We are devoted to fostering an equitable and inclusive environment that values the unique backgrounds and contributions of all team members.The OpportunityJoin our Flight Control Actuation Systems team where you will play a pivotal role in defining, designing, validating, and verifying system-level requirements. Collaborate with internal teams and suppliers to ensure compliance with the flight control actuation system of our eVTOL aircraft, demonstrating adherence to both product and regulatory standards.Your Responsibilities:Contribute expert insights to the actuation product strategy, architecture definition, and planning.Plan and coordinate engineering tasks focusing on disciplined and efficient execution.Draft and oversee the flight control and actuation system-level product requirements, ensuring compatibility with all interfacing systems.Guarantee the completeness and accuracy of requirements, aligning them with business, technical, and operational objectives.Collaborate with Systems Engineers to ensure an optimized, fully integrated system.Work closely with the systems and safety engineering team to define functional breakdowns and identify interfaces.Lead multi-disciplinary integration efforts and problem resolution.Assist suppliers and internal teams in developing lower-level requirement sets, collaborating with technical leads and subject matter experts.Review and evaluate designs and documentation from internal teams and suppliers to ensure product quality and compliance.Manage the Validation and Verification processes at the system level, ensuring adherence to established plans.

Join Zscaler as a Strategic Program Manager for Employee Engagement and play a pivotal role in enhancing the employee experience across our organization. You will lead initiatives designed to foster a culture of engagement, collaboration, and continuous improvement. Your strategic mindset and program management expertise will be instrumental in driving our employee engagement programs to new heights.

Archer Aviation Inc. is an innovative aerospace firm headquartered in San Jose, California, dedicated to revolutionizing air travel through the development of an all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission is to promote sustainable air mobility while ensuring minimal noise and maximum efficiency for a four-passenger aircraft.At Archer, we value diversity as a core driver of innovation, understanding that a varied workforce enhances our problem-solving capabilities and leads to greater success. We are committed to fostering an inclusive workplace that embraces our differences and supports every team member in their journey.

Join Zscaler as a Senior Staff Technical Program Manager in our Platform Services team. In this pivotal role, you will lead cross-functional initiatives, drive strategic projects, and ensure the successful execution of our technology programs. Your expertise will be integral to enhancing our platform, fostering innovation, and delivering exceptional results.