About the job
At Maker Lab, we embody a talent-centric approach, positioning ourselves as a dynamic marketing agency dedicated to constructing decentralized, technology-driven teams that thrive on collaboration. Our diverse, cross-functional teams of specialists integrate seamlessly with clients, delivering expertise across a broad spectrum of digital marketing, from analytics and measurement to compelling content production.
Role Overview:
We are on the lookout for a Senior Project Manager who will be instrumental in propelling our growth trajectory. This role entails partnering with our Business Director to oversee vital accounts, foster client relationships, and synchronize our internal departments, such as Finance and HR, to ensure sustainable growth and profitability. Your contribution will be pivotal to our strategic objectives.
Key Responsibilities:
- Forge and nurture robust client relationships, promoting the expansion of engagements as we enhance our presence within existing accounts.
- Lead and manage all aspects of client needs from outreach to proposals, presentations, negotiations, and ensuring alignment on Statements of Work (SOW), budgets, and renewals.
- Establish yourself as a trusted advisor to clients and partners, emphasizing results-driven strategies to enhance profitability while cultivating relationships.
- Oversee the development of persuasive proposals and pitch materials, coordinating resources and timelines, case studies, and presentations.
- Exhibit ownership of your client portfolio, demonstrating accountability for challenges and implementing appropriate solutions.
- Provide insights and updates to support daily operations, including reporting and actionable business intelligence.
- Champion strategic and operational initiatives, encompassing business planning, financial oversight, and internal operations.
- Act as a catalyst for exceptional customer service and operational excellence, aligning with client and business priorities.
Your Profile:
- 8+ years of experience within an agency, consultancy, or in-house environment, with a strong background in account management, marketing, and strategic creative processes.
- Demonstrated project management skills, keen attention to detail, and creativity, complemented by experience in creative production processes.
- Exceptional communication skills with a proven track record in managing complex or sensitive business matters with clients and C-suite executives.
- Ability to craft high-level presentations and confidently present to senior management.
- Deep understanding of diverse business processes and strategy formulation, underpinned by strong analytical and financial insight, with an end-to-end thinking approach.
- Possess critical thinking abilities and the capacity to navigate challenges effectively.
