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Experience Level
Senior
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Key Responsibilities:Engineer, test, and deploy detection logic across cloud and enterprise environments, employing software development best practices including version control and peer review. Build and sustain incident response automation, runbooks, and tools that enhance containment speed while maintaining developer productivity. Enhance telemetry pipelines via improved schema design, normalization, enrichment, and quality checks to minimize false positives and enhance signal fidelity. Conduct digital incident investigations to identify and mitigate potential security breaches. Perform digital forensics and malware analysis to discern attack vectors and adversary methodologies. Integrate alerting systems with messaging and ticketing platforms to facilitate efficient and traceable response workflows. Collaborate with IT, security, and engineering teams to fortify identity and access protocols, address logging and forensic gaps, and implement scalable guardrails. Utilize threat intelligence platforms to refine hunting, detection, and response processes. Clearly articulate the significance and ramifications of incidents, providing actionable insights to stakeholders across technical and non-technical domains.
About the job
Join our dynamic Security Engineering team as a Senior Security Engineer specializing in Detection and Incident Response. In this pivotal role, you will blend the realms of security operations and software engineering, not only investigating incidents but also developing the systems that detect, contain, and prevent them. Your contributions will involve designing and deploying high-precision detection mechanisms across cloud services and enterprise SaaS platforms, crafting automation to expedite response times, and enhancing telemetry pipelines essential for robust security measures.
Your expertise in coding will be as vital as your incident triaging skills. You will structure investigations, analyze root causes, and clearly communicate the implications of security incidents to both technical and non-technical stakeholders. Additionally, you'll leverage these insights to drive lasting engineering improvements, resulting in better detections and smarter automation.
About Scale AI
Scale AI is at the forefront of AI-driven technology, empowering organizations with cutting-edge solutions that enhance efficiency and security. We are dedicated to fostering innovation and ensuring the safety of our digital assets in an ever-evolving technological landscape.
Join the Global Safety and Security team at DoorDash, where we prioritize the protection of our employees, assets, and brand integrity. Our mission is to proactively manage safety risks through innovative technology and a strong commitment to our people.About the PositionAs an Agent on the Critical Incident Response Team (CIRT), you will play a crucial role …
Join Our Team at incident.ioincident.io is at the forefront of AI-driven incident response, enabling teams to drastically enhance incident response times and reliability. Our platform integrates on-call management, incident response, AI SRE, and status updates into a unified solution, equipping teams with the tools necessary to act swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have empowered over 1,500 companies, including Netflix, Airbnb, and Block, handling more than 500,000 incidents. Each month, thousands of responders across Engineering, Product, and Support utilize incident.io to restore services swiftly, maintain alignment under pressure, and concentrate on what truly matters.We are a rapidly growing, ambitious team that is deeply committed to our customers, the quality of our product, and creating exceptional experiences. With $100M raised from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from top-tier technology companies.The RoleAs our first TechOps Engineer based in the US, you will join a dynamic and impactful team. Collaborating with our UK counterparts, you will help shape the TechOps function as we expand, establishing the systems, foundations, and automation necessary to support our fast-paced growth across two continents.The TechOps team is dedicated to facilitating the success of all employees. We ensure that every team member is equipped to hit the ground running from day one, with the right access, functional laptops, and supportive work environments. You will work closely with Engineering, Security, and Operations teams to empower and accelerate our workforce.Our technology stack includes Google Workspace, Iru (formerly Kandji), and an expanding array of SaaS tools, and we are continually seeking innovative ways to automate and enhance our processes.
About incident.ioAs a pioneering AI incident response platform, incident.io is dedicated to enhancing teams' efficiency in managing incidents. Our comprehensive platform unifies on-call management, incident response, AI Site Reliability Engineering (SRE), and status updates, enabling teams to respond promptly, minimize downtime, and keep customers informed.Since our inception in 2021, we've empowered over 1,500 organizations, including industry leaders like Netflix, Airbnb, and Block, to manage more than 500,000 incidents effectively. Each month, tens of thousands of responders from Engineering, Product, and Support leverage incident.io to restore services swiftly, maintain alignment under pressure, and prioritize impactful projects.We are a rapidly expanding, ambitious team that is passionate about delivering exceptional customer experiences and ensuring product excellence. Our growth has been fueled by a $100M investment from esteemed firms such as Index Ventures, Insight Partners, and Point Nine, alongside contributions from founders and executives of top-tier tech companies.The TeamOur Solutions Engineering team acts as a vital link between our innovative solutions and the distinct needs of our clients. As technical specialists, they collaborate closely with our Account Executives to unveil the full capabilities of our offerings.This agile team excels at converting intricate technical information into tangible business benefits, guiding prospects through comprehensive product assessments and creating customized solutions. Whether spearheading proof of concepts, resolving complex integration queries, or providing valuable market insights to influence our product strategy, our Solutions Engineers play a crucial role in advancing multifaceted deals and ensuring customer satisfaction from the onset.
Full-time|$136.1K/yr - $165K/yr|On-site|San Francisco, CA - US
At Crusoe, we're on a mission to transform the landscape of energy and intelligence. Our goal is to create an ecosystem where individuals can harness the power of AI to their fullest potential, all while prioritizing sustainability and scalability.Join us in pioneering the AI revolution with innovative, sustainable technology. Your contributions will drive significant advancements and shape the future of responsible cloud infrastructure.About the RoleAs an Incident Manager, you will play a pivotal role in ensuring service reliability and maintaining customer confidence. Your efforts will directly influence our success by minimizing downtime and efficiently addressing critical incidents. You will oversee high-visibility incidents and customer escalations, guaranteeing quick and effective responses to intricate technical challenges.In addition to immediate incident resolution, we aim to refine our incident management strategies to enhance customer experiences during crises and implement robust preventive measures thereafter. By utilizing data analytics, you will foster increased resiliency and reliability, ensuring that every incident serves as an opportunity for improvement in both our products and processes.What You’ll Be Working OnCrisis Management & Data-Driven ResiliencyLead incident responses for high-impact situations, ensuring minimal disruption to customer operations. You will be the steady force during crises, managing communications and strategies to uphold customer trust during outages or critical failures.Leverage data analytics to identify incident trends, converting insights into actionable strategies that enhance system resiliency and reliability.Formulate comprehensive incident response strategies. Emphasize prevention by conducting thorough post-incident reviews to address root causes and eliminate recurrences.Technical Execution & Customer SupportDiagnose and resolve complex technical issues related to Infiniband, containerization, and distributed training.Assist customers in implementing and optimizing their HPC infrastructure for maximum performance and efficiency.Create and present training materials, including internal sessions, documentation, and knowledge base articles, to empower customers.
Role Overview Writer Inc. is hiring a Security Engineer focused on Detection and Response in San Francisco, CA. This position centers on building and maintaining security controls that safeguard the company’s digital assets. What You Will Do Develop and implement security measures to protect systems and data. Collaborate with teams across the company to strengthen security practices. Respond to security incidents and help improve incident response processes. Location This role is based in San Francisco, CA.
About incident.ioincident.io is the premier AI incident response platform designed to empower teams to significantly decrease incident response times and enhance reliability. Our platform integrates on-call management, incident response, AI SRE, and status pages, equipping teams with everything they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have supported over 1,500 organizations, including Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, tens of thousands of responders across Engineering, Product, and Support leverage incident.io to restore services more rapidly, maintain alignment under pressure, and concentrate on delivering value.We are a rapidly growing, ambitious team that places great importance on our customers, product excellence, and creating exceptional experiences. We have successfully raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from top-tier technology firms.The TeamOur Commercial division is one of the fastest-growing segments of incident.io, servicing early-stage startups to upper mid-market companies throughout North America. We are expanding this segment by increasing our workforce, boosting ACV, and creating a high-velocity sales process.If you are enthusiastic about selling an innovative SaaS solution that has a strong product-market fit, collaborating with a vibrant team, and making a significant impact on how companies manage critical incidents, you will thrive here.As an Account Executive, you will utilize a suite of powerful tools: Salesforce for CRM, LinkedIn Sales Navigator for prospecting, HubSpot for marketing automation, and Omni for data analytics and reporting.
ABOUT THE ROLE:As an AI Engineer at Varick, you will take charge of designing and optimizing the intelligence layer within our enterprise operations. This involves creating agent systems that efficiently handle thousands of transactions, make classification decisions, and learn from human interactions.This position is suited for engineers with extensive experience in LLMs, agent architectures, and evaluation systems. You have successfully developed agent workflows that operate in production, not merely in demo environments. Your expertise includes prompt engineering, retrieval, tool calling, multi-agent orchestration, and the evaluation frameworks necessary for deploying trustworthy AI systems in enterprise settings.WHAT YOU'LL DO:• Design and implement agent architectures that tackle complex enterprise workflows, focusing on multi-step reasoning, tool calling, and exception handling.• Develop and sustain evaluation systems that ensure agent quality, accuracy, safety, and groundedness.• Create robust prompt systems, retrieval pipelines, and context engineering strategies to ensure reliable agent performance.• Establish feedback loops that empower agents to learn from human corrections and enhance their functionality over time.• Optimize inference costs and latency for production workloads to ensure efficiency.• Define and uphold best practices for agent reliability, observability, and governance.• Stay updated with the latest models, frameworks, and research to ensure impactful deployments into production.WHAT WE'RE LOOKING FOR:• At least 3 years of software engineering experience, with a minimum of 1–2 years dedicated to LLM applications or AI systems in a production environment.• Practical experience in constructing agent workflows featuring tool calling, retrieval, and multi-step reasoning.• A profound understanding of prompt engineering, context engineering, and methods to elicit reliable behavior from LLMs.• Experience in developing evaluation systems to assess AI output quality.• Proficient in Python with a solid foundation in backend engineering principles.• You have delivered AI features to actual users and have navigated challenges such as hallucinations, edge cases, accuracy drops, and cost management.• Must be based in San Francisco.
Join Our Team at incident.ioAt incident.io, we are at the forefront of revolutionizing incident response through our cutting-edge AI platform. Our mission is to empower teams to significantly minimize incident response times and enhance overall reliability. By integrating on-call management, incident response, AI-driven Site Reliability Engineering (SRE), and status pages into a unified solution, we equip teams with the tools they need to react swiftly, decrease downtime, and keep their customers informed.Since our inception in 2021, we have successfully assisted over 1,500 organizations, including industry leaders like Netflix, Airbnb, and Block, in managing more than 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support rely on incident.io to restore services efficiently, maintain alignment under pressure, and concentrate on what truly matters.We are a rapidly expanding, ambitious team that is deeply committed to our customers, the quality of our products, and creating exceptional experiences. Backed by $100 million from prestigious investors such as Index Ventures, Insight Partners, and Point Nine, along with support from founders and executives of leading tech firms, we are poised for growth.Your RoleAs a Business Development Representative, you will play a pivotal role in driving our growth by initiating conversations with prospective customers. You will not merely introduce incident.io; you will create memorable first impressions and lay the groundwork for enduring partnerships.Our BDRs are vital to our sales pipeline, engaging high-potential prospects through various channels and propelling the momentum of our sales team. With initial successes already visible, we are ready to expand this effort rapidly.Joining us at this stage means you will occupy a high-impact role where your contributions will influence our sales strategies, strengthen our market approach, and drive company-wide growth. You will collaborate closely with Account Executives and sales leadership to make a substantial, lasting impact.
ABOUT THE ROLE:As a Full Stack Engineer at Varick Agents, you will play a pivotal role in developing the foundational infrastructure and product interfaces that drive our agent deployments. While this position is not client-facing, your contributions will ensure that each deployment is executed with enhanced speed, reliability, and consistency.This dynamic role requires you to engage with backend services, APIs, data pipelines, and user interfaces. Your responsibilities will include creating the orchestration layer for agent execution and developing the dashboards and controls utilized by clients, ensuring that every line of code you write supports real enterprise operations.WHAT YOU'LL DO:Develop and manage backend services for agent orchestration, tool activation, and workflow execution.Design and implement product interfaces for agent monitoring, human-in-the-loop controls, and client dashboards.Construct data pipelines that integrate with various enterprise systems such as ERPs, CRMs, and data warehouses.Create internal tools that expedite deployment processes and minimize engineering time for individual clients.Ensure the reliability, observability, and performance of production systems.Collaborate closely with Frontend Developers to transform client-specific solutions into reusable platform capabilities.WHAT WE'RE LOOKING FOR:At least 3 years of experience in software engineering, specifically in building production systems.Strong understanding of backend fundamentals including APIs, databases, cloud infrastructure, and distributed systems.Proficiency in full stack development, capable of creating both backend services and the UI that interfaces with them.Production experience with Python.Familiarity with cloud infrastructures such as AWS, GCP, or Azure, including containers, managed databases, and CI/CD practices.A commitment to code quality, testing, and the deployment of stable solutions.HELPFUL EXPERIENCE:Experience integrating with enterprise systems (REST/SOAP APIs, webhooks, ETL pipelines).Knowledge of large language model APIs and agent frameworks.Frontend development experience with technologies like React or Next.js.Experience with Infrastructure as Code tools like Terraform or Pulumi.Background in building multi-tenant SaaS or platform products.Experience in startup or early-stage environments.WHY VARICK:Join an innovative team at Varick Agents where you can make a significant impact through your engineering expertise.
Join Our Team as a Technical Support EngineerAt incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.The TeamThe Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.Your RoleAs a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.
About incident.ioincident.io is a pioneering AI incident response platform designed to empower teams in significantly reducing their incident response times while enhancing overall reliability. Our comprehensive solution integrates on-call, incident response, AI SRE, and status pages into a single, cohesive platform, equipping teams with everything they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names such as Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, tens of thousands of responders across Engineering, Product, and Support leverage incident.io to restore services more rapidly, maintain alignment under pressure, and concentrate on delivering what truly matters.We are a rapidly expanding, ambitious team dedicated to delivering exceptional customer experiences, ensuring product quality, and creating a touch of magic in our work. To date, we have secured $100M in funding from Index Ventures, Insight Partners, and Point Nine, along with support from founders and executives from renowned technology companies.The TeamOur Commercial division is among the fastest-growing sectors of incident.io, serving early-stage startups to upper mid-market companies across North America. We are driving this segment's growth by expanding our team, increasing Average Contract Value (ACV), and developing a repeatable, high-velocity sales engine.As the Commercial Sales Manager for North America, you will spearhead this growth by cultivating a high-performing team of Account Executives, elevating standards in outbound excellence and deal execution, and providing the necessary structure and coaching for consistent performance. Your collaboration with our Head of Commercial Sales, Chief Revenue Officer (CRO), and cross-functional partners across Marketing, RevOps, Product, and Customer Success will be crucial in shaping our winning strategy—from pipeline development to forecasting and closing deals.
Join the Team at incident.ioincident.io stands at the forefront of AI-driven incident response solutions, designed to empower teams to significantly minimize incident response times and enhance operational reliability. Our platform integrates on-call support, incident management, AI site reliability engineering, and status updates into a seamless experience, equipping teams to react swiftly, minimize downtime, and maintain transparent communication with customers.Since our inception in 2021, we have successfully assisted over 1,500 organizations—including renowned names like Netflix, Airbnb, and Block—in managing upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services more efficiently, synchronize under pressure, and concentrate on what truly matters.Our rapidly expanding and ambitious team is deeply committed to our customers, the quality of our product, and creating exceptional experiences. Backed by $100 million in funding from Index Ventures, Insight Partners, and Point Nine, alongside visionary founders and executives from top-tier tech companies, we are poised for remarkable growth.Our Sales TeamOur dedicated Enterprise Sales team comprises experienced SaaS sales experts who excel in navigating complex deals and fostering enduring partnerships. They embody the roles of strategic allies, passionate product advocates, and adept problem solvers.We are on the lookout for driven individuals who can adeptly maneuver through the complexities of enterprise sales processes, effectively communicate our value proposition to C-suite executives, and consistently surpass performance targets.If you are enthusiastic about marketing an innovative SaaS product with a strong market fit, collaborating with a vibrant team, and making a meaningful difference in how organizations manage critical incidents, you will find yourself right at home here.Our expanding clientele includes esteemed companies such as Intercom, Etsy, Miro, HashiCorp, and StubHub, and we are excited to continue growing.
About incident.ioincident.io is the premier AI-driven incident response platform designed to significantly enhance incident response efficiency and reliability. Our solution integrates on-call management, incident response, AI Site Reliability Engineering (SRE), and status updates into one comprehensive platform, empowering teams to act swiftly, minimize downtime, and keep their customers informed.Since our inception in 2021, we have supported over 1,500 organizations, including Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, thousands of responders across Engineering, Product, and Support leverage incident.io to restore services more quickly, maintain alignment under pressure, and focus on delivering value to their customers.We are an ambitious, rapidly growing team that prioritizes customer satisfaction, product excellence, and delivering magical experiences. We’ve raised $100M from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies.The TeamOur Solutions Engineering team acts as the vital link between our innovative product and the specific requirements of our customers. With expert knowledge of incident.io's offerings, they collaborate closely with our Account Executives to showcase the extensive capabilities of our platform.This proactive team excels in transforming intricate technical details into clear business advantages, guiding potential clients through comprehensive product evaluations, and devising customized solutions. Whether leading proof-of-concept initiatives, navigating complex integration queries, or providing essential market insights to refine our product roadmap, our Solutions Engineers play a crucial role in advancing intricate deals and ensuring customer success from the very first interaction.Your Responsibilities:Collaborate with Account Executives to understand customer needs and demonstrate the product's value.Lead technical discussions and address integration challenges with potential clients.Provide feedback that shapes product development based on client interactions.Conduct product demonstrations to showcase features and benefits effectively.
About incident.ioincident.io is a pioneering AI-driven incident response platform designed to empower teams in significantly minimizing their incident response times and enhancing system reliability. Our comprehensive platform integrates on-call management, incident responses, AI SRE capabilities, and status updates, providing teams with the necessary tools to respond swiftly, minimize downtime, and keep their customers informed.Since our inception in 2021, we have successfully assisted over 1,500 organizations, including industry giants like Netflix, Airbnb, and Block, managing upwards of 500,000 incidents. Each month, tens of thousands of professionals across Engineering, Product, and Support leverage incident.io to accelerate service restoration, maintain alignment under pressure, and concentrate on what truly matters.We are a rapidly growing, ambitious team that places immense value on our clients, product excellence, and creating exceptional experiences. With $100M in funding from esteemed investors like Index Ventures, Insight Partners, and Point Nine, together with founders and executives from top-tier tech companies, we are poised for continued growth.The TeamThe Revenue Operations team at incident.io is a compact, high-impact group that collaborates closely with Sales, Marketing, and Customer Success to stimulate revenue growth and elevate GTM productivity.As the Head of Go-To-Market Systems & Applied AI, you will steer the transformation of our go-to-market infrastructure from a traditional systems function to a dynamic AI-powered operational engine. We conceptualize our GTM stack as a product, treat our revenue teams as clients, and prioritize automation and AI as the standard approach to resolving challenges previously addressed through manual efforts.Your role will involve collaborating with GTM leaders and Applied AI engineers to craft the systems, workflows, and intelligence layer essential for driving pipeline generation and revenue scaling. Your success will shape the future landscape of GTM systems at incident.io.
Full-time|On-site|San Francisco, CA | New York City, NY
As an Incident Manager in the Detection & Response team, you will play a pivotal role in safeguarding our systems and data. You will be responsible for leading incident response efforts, coordinating with various teams to ensure rapid resolution of incidents, and enhancing our incident management processes. This position requires a keen understanding of security vulnerabilities and incident management best practices.
About Our TeamAt OpenAI, our Security organization is dedicated to fostering safe and responsible innovation on a global scale. As our systems, infrastructure, and research capabilities expand, we are committed to investing in top-tier security measures that protect our people, products, and users while maintaining our momentum in progress.Our team is focused on safeguarding OpenAI’s environments by developing sophisticated detection systems, enhancing real-time response capabilities, scaling telemetry and logging infrastructure, and providing actionable threat intelligence to proactively counter adversaries.About the RoleWe are on the lookout for a Global Detection and Response Lead who will take ownership of and enhance OpenAI’s cybersecurity detection and response operations. In this pivotal role, you will establish the strategy and oversee the execution of security monitoring, incident response, recovery, and post-incident enhancements across our global infrastructure.As a hands-on leader with substantial technical credibility and acute operational instincts, you will build and mentor high-performing teams, collaborate closely with Infrastructure, Research, Product Security, Enterprise Security, IT, and Engineering to ensure that detection and response capabilities are integrated into the systems that drive OpenAI.This role demands strategic thinking combined with practical leadership skills, requiring deep technical expertise, operational discipline, and the ability to cultivate high-performing teams in a dynamic environment.Key Responsibilities:Lead global detection and response operations, ensuring continuous monitoring, triage, investigation, containment, and remediation of security incidents across diverse networks and infrastructures.Mentor and manage several teams of senior engineers focused on observability, detection and response, and threat intelligence, strategically expanding these functions as OpenAI’s computational capacity and platform aspirations grow.Ensure exceptional operational readiness through management of incident response playbooks, on-call procedures, escalation protocols, and ongoing enhancements to response efficacy and agility.Enhance detection effectiveness by collaborating with engineering teams to ensure essential telemetry is accessible, reliable, and actionable across cloud, corporate, and production environments.Work collaboratively across all departments to assess and address emerging security challenges and risks.
Join Mapbox as an Engineering Manager for the Incident Response team, where you will lead critical initiatives to ensure seamless operation and resolution of incidents. In this strategic role, you will oversee a team of dedicated engineers, fostering a culture of collaboration and continuous improvement while managing the response to incidents effectively.
Full-time|$237.6K/yr - $297K/yr|On-site|San Francisco, CA; New York, NY
Join our dynamic Security Engineering team as a Senior Security Engineer specializing in Detection and Incident Response. In this pivotal role, you will blend the realms of security operations and software engineering, not only investigating incidents but also developing the systems that detect, contain, and prevent them. Your contributions will involve designing and deploying high-precision detection mechanisms across cloud services and enterprise SaaS platforms, crafting automation to expedite response times, and enhancing telemetry pipelines essential for robust security measures.Your expertise in coding will be as vital as your incident triaging skills. You will structure investigations, analyze root causes, and clearly communicate the implications of security incidents to both technical and non-technical stakeholders. Additionally, you'll leverage these insights to drive lasting engineering improvements, resulting in better detections and smarter automation.
Part-time|$23.15/hr - $23.15/hr|On-site|San Francisco, California, United States
Join the vibrant and fast-paced world of international air travel as an Airline Customer Service Agent at San Francisco International Airport (SFO). At Pacific Aviation, we are searching for passionate individuals who embody energy, professionalism, and a genuine love for assisting others. This part-time position offers the chance for significant career growth, exceptional benefits, and the opportunity to make a meaningful impact every day.For over 25 years, we have collaborated with leading global airlines to provide outstanding passenger services at airports nationwide. Our employees are the cornerstone of our achievements, and we seek team members who flourish in a collaborative, multicultural atmosphere.ResponsibilitiesAssist passengers at check-in counters, gates, and arrival areas.Verify travel documents while complying with airline and TSA regulations.Make clear announcements and provide directions as needed.Support boarding processes, baggage assistance, and special service needs.Work alongside airline teams and fellow agents to ensure seamless operations.Deliver exceptional customer service under pressure in a dynamic terminal environment.Initially, you will start with one international airline, with training opportunities for others over time.
Founded in 2007, Airbnb has transformed hospitality by connecting over 5 million hosts with more than 2 billion guests worldwide. Our platform offers unique stays and experiences that foster authentic connections within communities.Join Our Community:The Threat Detection and Response (TDR) team at Airbnb is dedicated to enhancing security through automation and effective incident management. Our frontline team is responsible for the detection, investigation, and response to security threats.We are in search of an Engineering Manager to lead our Investigations & Incident Response team within our well-established TDR organization. This pivotal role merges incident response leadership with strategic oversight and engineering scalability.Your Impact:Develop and implement innovative strategies for detecting, containing, and mitigating security threats, advancing our incident response capabilities.Oversee all aspects of incident response and investigation, ensuring effective management from identification through recovery.Influence team operations, enhancing our response models, guiding incident execution, and driving automation and engineering solutions.Define the vision for a modern incident response function, ensuring investigations lead to significant enhancements in our security posture.Evaluate current capabilities, mapping out improvements across personnel, processes, and technology for global response effectiveness.Expand the function through automation, improved tooling, and optimized workflows to address repeatable challenges systematically.Act as a key liaison to senior leadership, articulating incident trends, risks, and strategic initiatives, while collaborating across the organization to translate incident insights into lasting security enhancements.Your Daily Responsibilities:Lead and mentor a diverse team of approximately 5 senior engineers.
