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Senior Security Engineering Manager at Intercom | Dublin

IntercomDublin, Ireland
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

To excel in this role, you should possess:A strong background in security engineering and software development practices. Experience in leading security assessments and managing security protocols. Proven ability to work collaboratively across teams and communicate effectively. A commitment to fostering an inclusive and productive team culture.

About the job

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses in providing exceptional customer experiences.

Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI in the industry, enabling businesses to offer seamless, around-the-clock customer support. When paired with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to address complex queries that necessitate human intervention.

Founded in 2011 and relied upon by nearly 30,000 businesses globally, Intercom is pioneering new benchmarks in customer service. Our core values drive us to push boundaries, innovate with urgency, and deliver unparalleled value to our clients.

What’s the Opportunity?

The Security Engineering Group at Intercom is pivotal in ensuring the secure delivery of software from our R&D teams. As the Engineering Manager for the Application Security team, you'll join our globally distributed Information Security group, safeguarding the security and trust of Intercom for over 25,000 businesses by setting high security standards for our products.

Your Responsibilities

In your role as Engineering Manager of a diverse security engineering team, you will:

  • Oversee security across Intercom’s Software Development Lifecycle, implementing security controls to empower our engineering teams to operate rapidly while ensuring a secure application environment.
  • Lead security assessments for product features, collaborating with engineering teams to identify and mitigate security vulnerabilities.
  • Manage product security features, assisting our customers in maintaining a robust security stance while using the Intercom platform.
  • Handle security incidents at Intercom, spearheading investigations and implementing improvements to minimize the risk of recurrence.
  • Collaborate with key stakeholders across Infosec and engineering to define and execute our security vision, strategy, and roadmap for the Intercom product.
  • Lead a globally distributed team of product and security engineers, fostering a collaborative culture that drives high productivity, performance, and reliability.
  • Contribute to shaping and evolving our engineering culture through our organizational programs.

Required Skills

We recognize that these lists can sometimes seem daunting, but we value diverse experiences and backgrounds. If you’re passionate about security and ready to lead a team in a dynamic environment, we encourage you to apply!

About Intercom

Intercom is at the forefront of AI-driven customer service solutions, transforming how businesses interact with their customers. Our innovative tools and technologies empower companies to deliver outstanding service, ensuring customer satisfaction and loyalty.

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